Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.12015/2524
Title: Why Groupware Succeeds: Discretion or Mandate?
Authors: Grudin, Jonathan
Palen, Leysia
Issue Date: 1995
Publisher: Kluwer Academic Publishers, Dordrecht, The Netherlands
metadata.dc.relation.ispartof: ECSCW 1995: Proceedings of the Fourth European Conference on Computer Supported Cooperative Work
metadata.mci.reference.pages: 253-268
Series/Report no.: ECSCW
Abstract: Single-user applications are designed with a 'discretionary use' model In contrast, for large systems, upper management support is considered crucial to adoption Which applies to groupware9 The relatively low cost of groupware reduces high-level visibility, but some argue that social dynamics will force mandated use—the large system approach Interview studies of recently adopted on-line meeting schedulers in two large organizations found successful, near-universal use achieved without managerial mandate Versatile functionality and ease of use associated with discretionary products appeared to be factors leading to adoption Other factors included organization-wide infrastructure and substantial peer pressure that developed over time
URI: https://hdl.handle.net/20.500.12015/2524
ISBN: 978-94-011-0349-7
metadata.mci.conference.sessiontitle: Full Papers
metadata.mci.conference.location: Stockholm, Sweden
metadata.mci.conference.date: 10–14 September 1995
Appears in Collections:ECSCW 1995: Proceedings of the Fourth European Conference on Computer Supported Cooperative Work

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