Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.12015/2510
Title: Effects of the amount of shared information on communication efficiency in side by side and remote help dialogues
Authors: Karsenty, Laurent
Issue Date: 1997
Publisher: Kluwer Academic Publishers, Dordrecht, The Netherlands
metadata.dc.relation.ispartof: ECSCW 1997: Proceedings of the Fifth European Conference on Computer Supported Cooperative Work
metadata.mci.reference.pages: 49-64
Series/Report no.: ECSCW
Abstract: If the sharing of context is now widely acknowledged as a condition for successful communication, existing studies do not allow to determine whether it is necessary to restore the maximum of shared information to obtain the best communicative performance. To address this issue, three help dialogue conditions distinguished by the amount of shared information, are compared. The analyses are focused on the comprehension problems raised by each condition. The results highlight that the quality of a help dialogue is not necessarily linked to the quantity of shared information. They also exhibit that the inability to share some specific information strongly affects communication efficiency. Implications for the design of computer-mediated communication systems are drawn from these results
URI: https://hdl.handle.net/20.500.12015/2510
ISBN: 978-94-015-7372-6
metadata.mci.conference.sessiontitle: Full Papers
metadata.mci.conference.location: Lancaster, United Kingdom
metadata.mci.conference.date: 7-11 September 1997
Appears in Collections:ECSCW 1997: Proceedings of the Fifth European Conference on Computer Supported Cooperative Work

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