Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.12015/2474
Title: Exploring support for knowledge management in mobile work
Authors: Fagrell, Henrik
Ljungberg, Fredrik
Kristoffersen, Steinar
Issue Date: 1999
Publisher: Kluwer Academic Publishers, Dordrecht, The Netherlands
metadata.dc.relation.ispartof: ECSCW 1999: Proceedings of the Sixth European Conference on Computer Supported Cooperative Work
metadata.mci.reference.pages: 259-275
Series/Report no.: ECSCW
Abstract: This paper reports fieldwork from the electrical utilities industry, examining the suitability of current knowledge management perspectives to the day-to-day work of mobile staff Reporting the results of the empirical study, we make a distinction between four aspects of local and mobile "knowledge managemenf as it took place in the mobile work settingsharing, i.e., several parties exchange knowledge; indexing, i.e., one party explains to another what knowledge to retrieve; diagnosing, i.e., two parties make sense of how to interpret a situation, and; foreseeing, i.e , one party (or more) uses knowledge to project the future. We compare and contrast the empirical findings with current knowledge management perspectives, and outline an initial sketch of a framework for "practical knowledge management."
metadata.dc.identifier.doi: 10.1007/0-306-47316-X_14
URI: https://hdl.handle.net/20.500.12015/2474
ISBN: 978-0-306-47316-6
metadata.mci.conference.sessiontitle: Full Papers
metadata.mci.conference.location: Copenhagen, Denmark
metadata.mci.conference.date: 12–16 September 1999
Appears in Collections:ECSCW 1999: Proceedings of the Sixth European Conference on Computer Supported Cooperative Work

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