Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.12015/2432
Title: Multi-team Facilitation of Very Large-scale Distributed Meetings
Authors: Millen, David R.
Fontaine, Michael A.
Issue Date: 2003
Publisher: Kluwer Academic Publishers, Dordrecht, The Netherlands
metadata.dc.relation.ispartof: ECSCW 2003: Proceedings of the Eighth European Conference on Computer Supported Cooperative Work
metadata.mci.reference.pages: 259-275
Series/Report no.: ECSCW
Abstract: Distributed work teams routinely use virtual meetings to support their collaborative work. In this paper, we present a case study of the facilitation that was provided for a very large-scale distributed meeting. Small teams of facilitators were recruited, trained, and assigned to each of six discussion forums of ManagerJam, a 48 hour meeting of over 8,000 managers in a large global technology company. Through examination of pre-Jam records, analysis of the Jam conversation archive, and postevent interviews with over 20 facilitators, we describe the planning and training efforts, and assess the impact of the facilitation teams on the meeting’s effectiveness. Guidelines for effective team facilitation of very large-scale meetings are provided, and design implications for meeting support systems are described.
metadata.dc.identifier.doi: 10.1007/978-94-010-0068-0_14
URI: https://hdl.handle.net/20.500.12015/2432
ISBN: 978-94-010-0068-0
metadata.mci.conference.sessiontitle: Full Papers
metadata.mci.conference.location: Helsinki, Finland
metadata.mci.conference.date: 14–18 September 2003
Appears in Collections:ECSCW 2003: Proceedings of the Eighth European Conference on Computer Supported Cooperative Work

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