Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.12015/2431
Title: When Can I Expect an Email Response? A Study of Rhythms in Email Usage
Authors: Tyler, Joshua R.
Tang, John C.
Issue Date: 2003
Publisher: Kluwer Academic Publishers, Dordrecht, The Netherlands
metadata.dc.relation.ispartof: ECSCW 2003: Proceedings of the Eighth European Conference on Computer Supported Cooperative Work
metadata.mci.reference.pages: 239-258
Series/Report no.: ECSCW
Abstract: A study of email responsiveness was conducted to understand how the timing of email responses conveys important information. Interviews and observations explored users’ perceptions of how they responded to email and formed expectations of others’ responses to them. We identified ways in which users maintain and cultivate a responsiveness image for projecting expectations about their email response. We also discuss other contextual cues people use to discover email responsiveness, which include using other tools such as the calendar and phone, accounting for the amount of work time overlap available, and establishing a pacing between email correspondents. These cues help users develop a sense of when to expect a response and when breakdown has occurred, requiring further action.
metadata.dc.identifier.doi: 10.1007/978-94-010-0068-0_13
URI: https://hdl.handle.net/20.500.12015/2431
ISBN: 978-94-010-0068-0
metadata.mci.conference.sessiontitle: Full Papers
metadata.mci.conference.location: Helsinki, Finland
metadata.mci.conference.date: 14–18 September 2003
Appears in Collections:ECSCW 2003: Proceedings of the Eighth European Conference on Computer Supported Cooperative Work

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