When Can I Expect an Email Response? A Study of Rhythms in Email Usage
| dc.contributor.author | Tyler, Joshua R. | |
| dc.contributor.author | Tang, John C. | |
| dc.date.accessioned | 2017-04-15T11:48:24Z | |
| dc.date.available | 2017-04-15T11:48:24Z | |
| dc.date.issued | 2003 | |
| dc.description.abstract | A study of email responsiveness was conducted to understand how the timing of email responses conveys important information. Interviews and observations explored users’ perceptions of how they responded to email and formed expectations of others’ responses to them. We identified ways in which users maintain and cultivate a responsiveness image for projecting expectations about their email response. We also discuss other contextual cues people use to discover email responsiveness, which include using other tools such as the calendar and phone, accounting for the amount of work time overlap available, and establishing a pacing between email correspondents. These cues help users develop a sense of when to expect a response and when breakdown has occurred, requiring further action. | |
| dc.identifier.doi | 10.1007/978-94-010-0068-0_13 | |
| dc.identifier.isbn | 978-94-010-0068-0 | |
| dc.language.iso | en | |
| dc.publisher | Kluwer Academic Publishers, Dordrecht, The Netherlands | |
| dc.relation.ispartof | ECSCW 2003: Proceedings of the Eighth European Conference on Computer Supported Cooperative Work | |
| dc.relation.ispartofseries | ECSCW | |
| dc.title | When Can I Expect an Email Response? A Study of Rhythms in Email Usage | |
| dc.type | Text | |
| gi.citation.endPage | 258 | |
| gi.citation.startPage | 239 | |
| gi.citations.count | 68 | |
| gi.citations.element | Sukeshini A. Grandhi, Lyndsey K. Lanagan-Leitzel (2016): To Reply or To Reply All, In: Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing, doi:10.1145/2818048.2819981 | |
| gi.citations.element | Venkata M. V. Gunturi, Shashi Shekhar (2017): Fastest Path for a Single Departure-Time, In: Spatio-Temporal Graph Data Analytics, doi:10.1007/978-3-319-67771-2_4 | |
| gi.citations.element | Flore Barcellini, Françoise Détienne, Jean-Marie Burkhardt, Warren Sack (2008): A socio-cognitive analysis of online design discussions in an Open Source Software community, In: Interacting with Computers 1(20), doi:10.1016/j.intcom.2007.10.004 | |
| gi.citations.element | Leyla Dogruel, Anna Schnauber-Stockmann (2020): What determines instant messaging communication? Examining the impact of person- and situation-level factors on IM responsiveness, In: Mobile Media & Communication 2(9), doi:10.1177/2050157920943926 | |
| gi.citations.element | Shogo Kato, Yuuki Kato, Yasuyuki Ozawa (2020): Reply Speed as Nonverbal Cue in Text Messaging with a Read Receipt Display Function, In: International Journal of Technology and Human Interaction 1(16), doi:10.4018/ijthi.2020010103 | |
| gi.citations.element | M.M. Williamson (2003): Design, implementation and test of an email virus throttle, In: 19th Annual Computer Security Applications Conference, 2003. Proceedings., doi:10.1109/csac.2003.1254312 | |
| gi.citations.element | Dinesh Kant Kumar, Peterjohn Radcliffe (2019): How and Why Students Use Smartphones, In: SpringerBriefs in Applied Sciences and Technology, doi:10.1007/978-981-15-1401-2_2 | |
| gi.citations.element | Rita S. Mano, Gustavo S. Mesch (2012): E-Mail and Work Performance, In: Encyclopedia of Cyber Behavior, doi:10.4018/978-1-4666-0315-8.ch009 | |
| gi.citations.element | Dotan Di Castro, Zohar Karnin, Liane Lewin-Eytan, Yoelle Maarek (2016): You've got Mail, and Here is What you Could do With It!, In: Proceedings of the Ninth ACM International Conference on Web Search and Data Mining, doi:10.1145/2835776.2835811 | |
| gi.citations.element | Yuuki Kato, Shogo Kato, Yasuyuki Ozawa (2017): Nobody Read or Reply Your Messages, In: International Journal of Cyber Behavior, Psychology and Learning 4(7), doi:10.4018/ijcbpl.2017100101 | |
| gi.citations.element | Rich Ling, Chih-Hui Lai (2016): Microcoordination 2.0: Social Coordination in the Age of Smartphones and Messaging Apps, In: Journal of Communication 5(66), doi:10.1111/jcom.12251 | |
| gi.citations.element | Jie Hu, Hangyan Yu (2022): Impact of extracurricular synchronous and asynchronous computer-mediated communication between students and teachers on digital reading performance: Evidence from 53 countries/regions, In: Education and Information Technologies 2(28), doi:10.1007/s10639-022-11223-0 | |
| gi.citations.element | Hao-Ping (Hank) Lee, Yi-Shyuan Chiang, Yu-Ling Chou, Kung-Pai Lin, Yung-Ju Chang (2023): What makes IM users (un)responsive: An empirical investigation for understanding IM responsiveness, In: International Journal of Human-Computer Studies, doi:10.1016/j.ijhcs.2022.102983 | |
| gi.citations.element | Eyas El-Qawasmeh, Vaclav Snasel, Pit Pichappan (2008): Reshaping email relationships, In: 2008 Third International Conference on Digital Information Management, doi:10.1109/icdim.2008.4746796 | |
| gi.citations.element | J. Ramsay, M. Hair, K. V. Renaud (2008): Ubiquitous Connectivity & Work-Related Stress, In: Handbook of Research on Virtual Workplaces and the New Nature of Business Practices, doi:10.4018/978-1-59904-893-2.ch013 | |
| gi.citations.element | Gourab Ghoshal, Petter Holme (2006): Attractiveness and activity in Internet communities, In: Physica A: Statistical Mechanics and its Applications, doi:10.1016/j.physa.2005.04.047 | |
| gi.citations.element | Anna L. Cox, Jon Bird, Duncan P. Brumby, Marta E. Cecchinato, Sandy J. J. Gould (2020): Prioritizing unread e-mails: people send urgent responses before important or short ones, In: Human–Computer Interaction 5-6(36), doi:10.1080/07370024.2020.1835481 | |
| gi.citations.element | F.B. Viegas, D. Boyd, D.H. Nguyen, J. Potter, J. Donath (2004): Digital artifacts for remembering and storytelling: posthistory and social network fragments, In: 37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the, doi:10.1109/hicss.2004.1265287 | |
| gi.citations.element | Singh Baidwan Rishwinder, Singh Tusharika, Kumar Santosh, Kumar Rakesh (2024): Machine learning: A multifaceted exploration of trends, regulations, and global impact, In: i-manager’s Journal on Future Engineering and Technology 4(19), doi:10.26634/jfet.19.4.20913 | |
| gi.citations.element | Yoram M. Kalman, Gilad Ravid, Daphne R. Raban, Sheizaf Rafaeli (2006): Pauses and Response Latencies: A Chronemic Analysis of Asynchronous CMC, In: Journal of Computer-Mediated Communication 1(12), doi:10.1111/j.1083-6101.2006.00312.x | |
| gi.citations.element | Christine T. Wolf (2016): Seeing Work, In: Proceedings of the 19th International Conference on Supporting Group Work, doi:10.1145/2957276.2997028 | |
| gi.citations.element | Ward van Zoonen, Anu Sivunen, Jeffrey W. Treem (2021): Why people engage in supplemental work: The role of technology, response expectations, and communication persistence, In: Journal of Organizational Behavior 7(42), doi:10.1002/job.2538 | |
| gi.citations.element | Kiminori Usuki, Shogo Kato, Yuuki Kato (2021): Interaction Speed as Nonverbal Cues in Text Messaging via Smartphone, In: Advances in Information Quality and Management, doi:10.4018/978-1-7998-3479-3.ch062 | |
| gi.citations.element | Christine Wolf, Jeanette Blomberg (2019): Evaluating the Promise of Human-Algorithm Collaborations in Everyday Work Practices, In: Proceedings of the ACM on Human-Computer Interaction CSCW(3), doi:10.1145/3359245 | |
| gi.citations.element | Benjamin V. Hanrahan, Manuel A. Pérez-Quiñones (2015): Lost in Email, In: Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems, doi:10.1145/2702123.2702351 | |
| gi.citations.element | S. Shyam Sundar, Xue Dou, Sangmee Lee (2013): Communicating in a Ubicomp World: Interaction Rules for Guiding Design of Mobile Interfaces, In: Lecture Notes in Computer Science, doi:10.1007/978-3-642-40480-1_51 | |
| gi.citations.element | Y.M. Kalman, S. Rafaeli (2000): Email Chronemics: Unobtrusive Profiling of Response Times, In: Proceedings of the 38th Annual Hawaii International Conference on System Sciences, doi:10.1109/hicss.2005.231 | |
| gi.citations.element | Agnieszka Matysiak Szóstek (2011): ‘Dealing with My Emails’: Latent user needs in email management., In: Computers in Human Behavior 2(27), doi:10.1016/j.chb.2010.09.019 | |
| gi.citations.element | Frank Bentley, Nediyana Daskalova, Nazanin Andalibi (2017): "If a person is emailing you, it just doesn't make sense", In: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3025453.3025613 | |
| gi.citations.element | Jeremy Birnholtz, Lindsay Reynolds, Madeline E. Smith, Jeff Hancock (2013): “Everyone Has to Do It:” A joint action approach to managing social inattention, In: Computers in Human Behavior 6(29), doi:10.1016/j.chb.2013.05.004 | |
| gi.citations.element | Benoît Lelong (2004): Équiper le lien, garder la connexion : civilités et temporalités du courrier électronique, In: Flux 4(n° 58), doi:10.3917/flux.058.0044 | |
| gi.citations.element | Helena Karasti, Karen S. Baker, Florence Millerand (2010): Infrastructure Time: Long-term Matters in Collaborative Development, In: Computer Supported Cooperative Work (CSCW) 3-4(19), doi:10.1007/s10606-010-9113-z | |
| gi.citations.element | Taiwo Ayodele, Shikun Zhou (2008): Applying Machine learning Algorithms for Email Management, In: 2008 Third International Conference on Pervasive Computing and Applications, doi:10.1109/icpca.2008.4783606 | |
| gi.citations.element | James "Bo" Begole, John C. Tang, Rosco Hill (2003): Rhythm modeling, visualizations and applications, In: Proceedings of the 16th annual ACM symposium on User interface software and technology, doi:10.1145/964696.964698 | |
| gi.citations.element | Taiwo Ayodele, Shikun Zhou, Rinat Khusainov (2009): Email Reply Prediction: A Machine Learning Approach, In: Lecture Notes in Computer Science, doi:10.1007/978-3-642-02559-4_13 | |
| gi.citations.element | Amelie Hössjer, Kerstin Severinson Eklundh (2008): Making Space for a New Medium: On the Use of Electronic Mail in a Newspaper Newsroom, In: Computer Supported Cooperative Work (CSCW) 1(18), doi:10.1007/s10606-008-9082-7 | |
| gi.citations.element | Jeremy Birnholtz, Graham Dixon, Jeffrey Hancock (2012): Distance, ambiguity and appropriation: Structures affording impression management in a collocated organization, In: Computers in Human Behavior 3(28), doi:10.1016/j.chb.2012.01.005 | |
| gi.citations.element | Sheng Jie Luo, Li Ting Huang, Bing Yu Chen, Han Wei Shen (2014): EmailMap: Visualizing Event Evolution and Contact Interaction within Email Archives, In: 2014 IEEE Pacific Visualization Symposium, doi:10.1109/pacificvis.2014.36 | |
| gi.citations.element | Kwan Hui Lim, Ee-Peng Lim, Binyan Jiang, Palakorn Achananuparp (2016): Using Online Controlled Experiments to Examine Authority Effects on User Behavior in Email Campaigns, In: Proceedings of the 27th ACM Conference on Hypertext and Social Media, doi:10.1145/2914586.2914619 | |
| gi.citations.element | Chunyan Wang, Bernardo A. Huberman (2012): How Random are Online Social Interactions?, In: Scientific Reports 1(2), doi:10.1038/srep00633 | |
| gi.citations.element | Benjamin V. Hanrahan, Manuel A. Pérez-Quiñones, David Martin (2014): Attending to Email, In: Interacting with Computers 3(28), doi:10.1093/iwc/iwu048 | |
| gi.citations.element | Justin Cheng, Daniel M. Romero, Brendan Meeder, Jon Kleinberg (2011): Predicting Reciprocity in Social Networks, In: 2011 IEEE Third Int'l Conference on Privacy, Security, Risk and Trust and 2011 IEEE Third Int'l Conference on Social Computing, doi:10.1109/passat/socialcom.2011.110 | |
| gi.citations.element | Ananya Bhattacharjee, Pan Chen, Abhijoy Mandal, Anne Hsu, Katie O'Leary, Alex Mariakakis, Joseph Jay Williams (2023): Exploring User Perspectives on Brief Reflective Questioning Activities for Stress Management: Mixed Methods Study (Preprint), doi:10.2196/preprints.47360 | |
| gi.citations.element | Adriana S. Vivacqua, Jano Moreira de Souza (2006): Using Email-Based Network Analysis to Determine Awareness Foci, In: Lecture Notes in Computer Science, doi:10.1007/11853862_7 | |
| gi.citations.element | Taiwo Ayodele, Shikun Zhou (2008): Email reply prediction: Unsupervised leaning approach, In: 2008 Third International Conference on Digital Information Management, doi:10.1109/icdim.2008.4746844 | |
| gi.citations.element | Virginia Counts, Nancy Cooke, Kristen Parrish (2022): It's Simple: Deliberate Conversations Can Improve Professional Communication in the Electronic Age, In: SSRN Electronic Journal, doi:10.2139/ssrn.4056899 | |
| gi.citations.element | Andre Lanctot, Linda Duxbury (2022): Measurement of Perceived Importance and Urgency of Email: An Employees’ Perspective, In: Journal of Computer-Mediated Communication 2(27), doi:10.1093/jcmc/zmac001 | |
| gi.citations.element | M. Mandic, A. Kerne (2000): faMailiar & Intimacy-Based Email Visualization, In: IEEE Symposium on Information Visualization, doi:10.1109/infvis.2004.26 | |
| gi.citations.element | Ananya Bhattacharjee, Pan Chen, Abhijoy Mandal, Anne Hsu, Katie O'Leary, Alex Mariakakis, Joseph Jay Williams (2024): Exploring User Perspectives on Brief Reflective Questioning Activities for Stress Management: Mixed Methods Study, In: JMIR Formative Research, doi:10.2196/47360 | |
| gi.citations.element | Pranut Jain, Rosta Farzan, Adam J. Lee (2021): Context-based Automated Responses of Unavailability in Mobile Messaging, In: Computer Supported Cooperative Work (CSCW) 3(30), doi:10.1007/s10606-021-09399-z | |
| gi.citations.element | Chunyan Wang, Bernardo A. Huberman (2012): How Random are Online Social Interactions?, In: SSRN Electronic Journal, doi:10.2139/ssrn.2110426 | |
| gi.citations.element | Amandine Orecchioni, Nirmalie Wiratunga, Stewart Massie, Susan Craw (2000): k-NN Aggregation with a Stacked Email Representation, In: Lecture Notes in Computer Science, doi:10.1007/978-3-540-85502-6_28 | |
| gi.citations.element | Connor Hamlet, Daniel Korn, Nikhil Prasad, Volodymyr Siedlecki, Eliezer Encarnacion, Jacob Bartel, Prasun Dewan (2015): User-Interfaces for Incremental Recipient and Response Time Predictions in Asynchronous Messaging, In: Companion Proceedings of the 20th International Conference on Intelligent User Interfaces, doi:10.1145/2732158.2732172 | |
| gi.citations.element | Taiwo Ayodele, Shikun Zhou, Rinat Khusainov (2009): Evolving email clustering method for email grouping: A machine learning approach, In: 2009 Second International Conference on the Applications of Digital Information and Web Technologies, doi:10.1109/icadiwt.2009.5273973 | |
| gi.citations.element | Rosina Márquez Reiter, David M. Frohlich (2020): A pragmatics of intimacy, In: Internet Pragmatics 1(3), doi:10.1075/ip.00044.mar | |
| gi.citations.element | Nicolas Ducheneaut, Leon Watts (2005): In Search of Coherence: A Review of E-Mail Research, In: Human-Computer Interaction 1(20), doi:10.1207/s15327051hci2001&2_2 | |
| gi.citations.element | Nancy M. Chase, Becky Clegg (2011): Effects of Email Utilization on Higher Education Professionals, In: International Journal of Technology and Human Interaction 4(7), doi:10.4018/jthi.2011100103 | |
| gi.citations.element | Soumyadeep Roy, Nibir Pal, Kousik Dasgupta, Binay Gupta (2018): Understanding Email Interactivity and Predicting User Response to Email, In: Methodologies and Application Issues of Contemporary Computing Framework, doi:10.1007/978-981-13-2345-4_6 | |
| gi.citations.element | Matthew Heston, Jeremy Birnholtz (2017): Worth the Wait?: The Effect of Responsiveness on Interpersonal Attraction Among Known Acquaintances, In: Lecture Notes in Computer Science, doi:10.1007/978-3-319-63874-4_13 | |
| gi.citations.element | Deven M. Christopher, Mónica Rosselli (2019): Information technology induced attentional switching effects on inhibitory control, In: Applied Neuropsychology: Adult 3(28), doi:10.1080/23279095.2019.1633535 | |
| gi.citations.element | Dave Harley, Geraldine Fitzpatrick (2009): Creating a conversational context through video blogging: A case study of Geriatric1927, In: Computers in Human Behavior 3(25), doi:10.1016/j.chb.2008.08.011 | |
| gi.citations.element | Nancy M. Chase, Becky Clegg (2013): Effects of Email Utilization on Higher Education Professionals, In: User Perception and Influencing Factors of Technology in Everyday Life, doi:10.4018/978-1-4666-1954-8.ch016 | |
| gi.citations.element | Sudip Bhattacharjee, Kimberly K. Moreno, Nicole S. Wright (2023): The Impact of Client Response Time and Message Processing Fluency on Staff Auditor Judgment, In: Auditing: A Journal of Practice & Theory 3(42), doi:10.2308/ajpt-2020-111 | |
| gi.citations.element | Yunwen Ye, Kumiyo Nakakoji, Yasuhiro Yamamoto (2007): Reducing the Cost of Communication and Coordination in Distributed Software Development, In: Lecture Notes in Computer Science, doi:10.1007/978-3-540-75542-5_13 | |
| gi.citations.element | Yuuki Kato, Shogo Kato, Yasuyuki Ozawa (2019): Desired Speed of Reply During Text-Based Communication via Smartphones, In: Advances in Human and Social Aspects of Technology, doi:10.4018/978-1-5225-4047-2.ch004 | |
| gi.citations.element | Farshad Kooti, Luca Maria Aiello, Mihajlo Grbovic, Kristina Lerman, Amin Mantrach (2015): Evolution of Conversations in the Age of Email Overload, In: Proceedings of the 24th International Conference on World Wide Web, doi:10.1145/2736277.2741130 | |
| gi.citations.element | Bahareh Sarrafzadeh, Ahmed Hassan Awadallah, Christopher H. Lin, Chia-Jung Lee, Milad Shokouhi, Susan T. Dumais (2019): Characterizing and Predicting Email Deferral Behavior, In: Proceedings of the Twelfth ACM International Conference on Web Search and Data Mining, doi:10.1145/3289600.3291028 | |
| gi.citations.element | Alexandra Bidet, Caroline Datchary, Gérald Gaglio (2017): Bibliographie, In: Quand travailler, c’est s’organiser, doi:10.4000/books.pressesmines.3460 | |
| gi.conference.date | 14–18 September 2003 | |
| gi.conference.location | Helsinki, Finland | |
| gi.conference.sessiontitle | Full Papers |