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- Conference PaperTowards a better quality of life at work: How to collectively define digital communication conventions(Proceedings of 22nd European Conference on Computer-Supported Cooperative Work, 2024) Roccamatisi, Romain; Lewkowicz, Myriam; Gauducheau, NadiaThe consumption of digital services has increased and has negative effects on the quality of life at work and even on the health of employees. Some solutions, such as charters, have been considered to address these problems and standardize practices. However, these solutions are often rigid and not aligned with work practices. As a result, they are little or not used at all. Faced to these findings, we are interested in studying existing practices of defining digital communication conventions in an organization. This poster presents an ongoing case study within a French national public agency where most of the agents are nomadic workers. We are intended at involving these workers so that they can collectively negotiate conventions and dynamically handle these conventions to make possible an evolution of their work practices.
- Conference PaperThe Overlook of Maintenance Practices in the Digitalization of Railway Maintenance Records(Proceedings of 22nd European Conference on Computer-Supported Cooperative Work, 2024) Lauferon, Alexis; Lewkowicz, MyriamWe present an ethnographic study of railway maintenance work, with a focus on digitalized maintenance records. This on-going research is taking place in a small private railway maintenance company in the south of France for two years. We describe the integration of maintenance records in a wide material environment, and the evolution from filling in these records on paper to smartphones. This research brings some nuance on the beneficial effects of the 'digital transformation' in this industry, and shows how the workers compensate for the overlook of their practices in the design of the digital records.
- Conference PaperExploring the Ethical Dilemmas of Generative AI in Chinese Cyberspace: A Case Study of the “Cyber 10” Online Community(Proceedings of 22nd European Conference on Computer-Supported Cooperative Work, 2024) Lei, Qinyuan; Tang, Ran; Ho, Hiu Man; Zhang, Yawen; Tang, ZiluThis study examines the ethics of generative AI from a sociological perspective by analyzing the opinions of members of the “Cyber 10 Certification Station” online community on Weibo, one of the most popular social media sites in China. “10” is a homophone of “corpse,” referring to feeding the corpse of artistic work to generative AI systems. How do grassroots Internet users in China perceive the ethics of generative AI? Using thematic analysis and content analysis, we investigate the collection of the best posts of the community. Our findings revealed several key concerns towards generative AI, including copyright infringement, privacy issues, fake news, the use of generative AI in pornography, and threats to the livelihood of the creatives. By gaining insights into the opinions of Chinese practitioners and users, a frequently neglected population in HCI research on AI, our study contributes to ongoing discussions about AI ethics in the CSCW community.
- Conference PaperCollaboration planning using visual landscape metaphors in group meetings(Proceedings of 22nd European Conference on Computer-Supported Cooperative Work, 2024) Illi, Mikko; Gustafsson, Robin; Masoodian, MasoodThis poster expands the human-computer interaction perspective of visual metaphors into group meeting contexts to improve collaboration planning in group meetings. We present a study in which the participants used the LEGO® Serious Play® method in group meetings. The meetings were videotaped, and then transcribed and analysed using a thematic analysis method. We used the semantic, cognitive, and material properties of metaphors for this analysis. The analysis produced various coded themes and narratives of collaboration planning centred around the visual metaphor of landscapes. The participants built these landscapes by stacking and connecting LEGO base pieces, to create metaphorical environments in which they placed and linked different stakeholders. Landscape metaphors were alternatively used to centre activities around key persons. This study shows that the use of physical artefacts to create visual landscape metaphors provides an effective method for planning collaborations in group meetings.