The duality of articulation work in large heterogenous settings - a study in health care
Fulltext URI
Document type
Files
Additional Information
Date
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
Based on an empirical study of articulation work in a health care setting this paper discusses core characteristics of articulation work in large settings. We argue that articulation work in large-scale settings is characterized by a dual nature, especially by a duality between articulation handled internally in a local work arrangement and articulation activities undertaken across boundaries of local work arrangements appears. We suggest that our understanding of articulation activities is related to a distinction between local and global work arrangements. We illustrate how cooperating actors involved in any given trajectory (e.g., a patient trajectory) have to articulate their activities in accordance with both a local and a global dimension. The distinction between local and global is important when aiming at understanding articulation work in large-scale heterogenous settings. The differences and their consequences are discussed. The paper conclude in some reflections on the challenges implied by the local/global variations, both for the analysis of large heterogeneous work settings and for design of IT support.
Description
Keywords
Citation
URI
URI
Endorsement
Review
Supplemented By
Referenced By
Number of citations to item: 10
- Marie Henriette Madsen (2015): The Role of the Quality Coordinator: Articulation Work in Quality Development, In: Managing Change, doi:10.1057/9781137518163_8
- LouAnne E. Boyd, Kyle Rector, Halley Profita, Abigale J. Stangl, Annuska Zolyomi, Shaun K. Kane, Gillian R. Hayes (2017): Understanding the Role Fluidity of Stakeholders During Assistive Technology Research "In the Wild", In: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3025453.3025493
- Troels Monsted, Andreas Kaas Johansen, Frederik Lauridsen, Vlad Manea, Konstantin Slavin-Borovskij (2016): Balancing Priorities: A Field Study of Coordination in Distributed Elder Care, In: 2016 49th Hawaii International Conference on System Sciences (HICSS), doi:10.1109/hicss.2016.124
- Kim M Unertl, Laurie L Novak, Kevin B Johnson, Nancy M Lorenzi (2010): Traversing the many paths of workflow research: developing a conceptual framework of workflow terminology through a systematic literature review, In: Journal of the American Medical Informatics Association 3(17), doi:10.1136/jamia.2010.004333
- Allan Stisen, Nervo Verdezoto, Henrik Blunck, Mikkel Baun Kjærgaard, Kaj Grønbæk (2016): Accounting for the Invisible Work of Hospital Orderlies, In: Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing, doi:10.1145/2818048.2820006
- Davina Allen, Carl May (2017): Organizing Practice and Practicing Organization: An Outline of Translational Mobilization Theory, In: Sage Open 2(7), doi:10.1177/2158244017707993
- Alexander Boden, Bernhard Nett, Volker Wulf (2009): Trust and Social Capital: Revisiting an Offshoring Failure Story of a Small German Software Company, In: ECSCW 2009, doi:10.1007/978-1-84882-854-4_7
- Andrew B. Neang, Will Sutherland, David Ribes, Charlotte P. Lee (2023): Organizing Oceanographic Infrastructure: The Work of Making a Software Pipeline Repurposable, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(7), doi:10.1145/3579512
- Allan Stisen, Nervo Verdezoto (2017): Clinical and Non-Clinical Handovers, In: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, doi:10.1145/2998181.2998333
- Michael Muller, Casey Dugan, Michael Brenndoerfer, Megan Monroe, Werner Geyer (2017): What Did I Ask You to Do, by When, and for Whom?, In: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, doi:10.1145/2998181.2998251