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A groupware design framework for loosely coupled workgroups

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2005

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ECSCW 2005: Proceedings of the Ninth European Conference on Computer-Supported Cooperative Work
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Springer, London

Abstract

Loosely coupled workgroups – where workers are autonomous and weakly interdependent – are common in the real world. They have patterns of work and collaboration that distinguish them from other types of groups, and groupware systems that are designed to support loose coupling must address these differences. However, loosely coupled groups have not been studied in detail in CSCW, and the design process for these groups is currently underspecified. This forces designers to start from scratch each time they develop a system for loosely coupled groups, and they must approach new work settings with little information about how work practices are organized. In this paper, we present a design framework to improve the groupware design process for loosely coupled workgroups. The framework was developed to provide designers with a better understanding of how groupware systems can be designed to support loosely coupled work practices. It is based on information from CSCW and organizational research, and on real-world design experiences with one type of loosely coupled group— home care treatment teams. The framework was used to develop Mohoc, a groupware system for home care, and the system and underlying framework were evaluated during two field trials.

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Pinelle, David; Gutwin, Carl (2005): A groupware design framework for loosely coupled workgroups. ECSCW 2005: Proceedings of the Ninth European Conference on Computer-Supported Cooperative Work. DOI: 10.1007/1-4020-4023-7_4. Springer, London. ISBN: 978-1-4020-4023-8. pp. 65-82. Full Papers. Paris, France. 18–22 September 2005

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10.1007/1-4020-4023-7_4

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ECSCW 2005: Proceedings of the Ninth European Conference on Computer-Supported Cooperative Work

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Number of citations to item: 24

  • Madeleine Renyi, Petra Gaugisch, Alexandra Hunck, Stefan Strunck, Christophe Kunze, Frank Teuteberg (2022): Uncovering the Complexity of Care Networks – Towards a Taxonomy of Collaboration Complexity in Homecare, In: Computer Supported Cooperative Work (CSCW) 3(31), doi:10.1007/s10606-022-09433-8
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  • Andrés Neyem, Sergio F. Ochoa, José A. Pino (2011): A Patterns System to Coordinate Mobile Collaborative Applications, In: Group Decision and Negotiation 5(20), doi:10.1007/s10726-011-9258-2
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  • Andrés Neyem, Sergio F. Ochoa, José A. Pino (2009): Communication Patterns to Support Mobile Collaboration, In: Lecture Notes in Computer Science, doi:10.1007/978-3-642-04216-4_22
  • Carl Gutwin, Mutasem Barjawi, David Pinelle (2016): The Emergence of High-Speed Interaction and Coordination in a (Formerly) Turn-based Groupware Game, In: Proceedings of the 19th International Conference on Supporting Group Work, doi:10.1145/2957276.2957315
  • Yassine El Ghayam, Mohammed Erradi (2011): Distributed Context Management in Collaborative Environment, In: 2011 11th Annual International Conference on New Technologies of Distributed Systems, doi:10.1109/notere.2011.5957991
  • Adriana S. Vivacqua, Jano Moreira de Souza (2006): Using Email-Based Network Analysis to Determine Awareness Foci, In: Lecture Notes in Computer Science, doi:10.1007/11853862_7
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  • Valeria Herskovic, Sergio F. Ochoa, José A. Pino, Pedro Antunes, Emilio Ormeño (2013): Identifying the Awareness Mechanisms for Mobile Collaborative Applications, In: Lecture Notes in Computer Science, doi:10.1007/978-3-642-41347-6_18
  • Susan G. Straus, Tora K. Bikson, Edward Balkovich, John F. Pane (2009): Mobile Technology and Action Teams: Assessing BlackBerry Use in Law Enforcement Units, In: Computer Supported Cooperative Work (CSCW) 1(19), doi:10.1007/s10606-009-9102-2
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  • Maximiliano Canche, Sergio F. Ochoa, Daniel Perovich (2022): Identifying Interaction and Awareness Services in Mobile Collaborative Applications, In: Lecture Notes in Computer Science, doi:10.1007/978-3-031-05014-5_1
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