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Lend me sugar, I am your neighbor!: a content analysis of online forums for local communities

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ACM Press, New York

Abstract

A variety of online tools have grown as platforms to encourage community development among neighbors. In a study of 22 online forums for local communities, we explored how the content shared on these systems reflects their contribution to their goal of community development and, at the same time, how it affects their sustainability as information systems. Our results show that local forums are primarily used to mobilize resources from local residents. Many mobilization requests seem to rely on users' offline connections, which considerably change the patterns of users' interaction online. These characteristics speak to how the interplay of offline and online connections introduce new challenges and opportunities to maintain thriving online platforms for local communities. Our paper reports on these issues and discusses their implications for the development and study of participatory technologies for community development.

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López, Claudia; Farzan, Rosta (2015): Lend me sugar, I am your neighbor!: a content analysis of online forums for local communities. Proceedings of the 7th International Conference on Communities and Technologies. DOI: 10.1145/2768545.2768558. ACM Press, New York. ISBN: 978-1-4503-3460-0. pp. 59-67. Long Papers. Limerick, Ireland. June, 27-30, 2015

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content, design, hyper-local, local systems, mobilization requests, social capital, urban informatics

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Number of citations to item: 15

  • Ruojia Tao, Marianne Aubin Le Quéré (2024): The Neighborhood Prism: How Localized Social Networks Reflect Offline Demographics, In: Companion Publication of the 2024 Conference on Computer-Supported Cooperative Work and Social Computing, doi:10.1145/3678884.3681870
  • Muzayun Mukhtar, Arjun Singh, Erin Arnesen, Saurabh Srivastava (2021): Conceptualizing Hyperlocal Information Systems for Developing Countries, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(5), doi:10.1145/3479509
  • Rebecca K. Miller, Franz Richter, Maria Theodori, Michael J. Gollner (2022): Professional wildfire mitigation competency: a potential policy gap, In: International Journal of Wildland Fire 7(31), doi:10.1071/wf22012
  • Jonas De Meulenaere, Bastiaan Baccarne, Cédric Courtois, Koen Ponnet (2021): The development and psychometric testing of the expressive and instrumental Online Neighborhood Network Uses Scale (ONNUS), In: Cyberpsychology: Journal of Psychosocial Research on Cyberspace 3(15), doi:10.5817/cp2021-3-8
  • Ari Schlesinger, Eshwar Chandrasekharan, Christina A. Masden, Amy S. Bruckman, W. Keith Edwards, Rebecca E. Grinter (2017): Situated Anonymity, In: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3025453.3025682
  • Jonas De Meulenaere, Koen Ponnet, Cédric Courtois, Michel Walrave, Wim Hardyns, Lieven J.R. Pauwels (2021): Online and offline social support deterioration: the effect of financial stress exposure on depressive symptoms, In: Behaviour & Information Technology 7(41), doi:10.1080/0144929x.2021.1877355
  • Claudia López, Rosta Farzan, Yu-Ru Lin (2017): Engaging Neighbors, In: Proceedings of the 28th ACM Conference on Hypertext and Social Media, doi:10.1145/3078714.3078740
  • Ben Robaeyst, Bastiaan Baccarne, Jonas De Meulenaere, Peter Mechant (2022): Online Neighborhood Networks: The Relationship Between Online Communication Practices and Neighborhood Dynamics, In: Media and Communication 2(10), doi:10.17645/mac.v10i2.5129
  • Sebastian Kurtenbach, Armin Küchler, Yann Rees (2022): Digitalisierung und nachbarschaftlicher Zusammenhalt im ländlichen Raum, In: Raumforschung und Raumordnung | Spatial Research and Planning 3(80), doi:10.14512/rur.108
  • Adrien Guilliams, Florent Banneux, Ulysse Rubens, Olivier Gason, Pierre Chapeau, Ogulcan Sevinç, Adrien Hoyoux, Christophe Lejeune, Raphael Maree (2024): On designing Shareish, an open-source, map-based, web platform to facilitate diverse solidarity practices, In: Human Technology 2(20), doi:10.14254/1795-6889.2024.20-2.4
  • Myeong Lee, Brian S. Butler (2018): How are information deserts created? A theory of local information landscapes, In: Journal of the Association for Information Science and Technology 2(70), doi:10.1002/asi.24114
  • Claudia López, Rosta Farzan, Yu-Ru Lin (2017): Behind the Myths of Citizen Participation, In: ACM Transactions on Internet Technology 1(18), doi:10.1145/3093892
  • Jonas De Meulenaere, Cédric Courtois, Michel Walrave, Lieven J.R. Pauwels, Wim Hardyns, Koen Ponnet (2022): Exploring the User Base of Online Neighborhood Networks: Determinants of Online Neighborhood Network Membership and Uses, In: Journal of Urban Technology 3(30), doi:10.1080/10630732.2022.2100211
  • Madiha Zahrah Choksi, Marianne Aubin Le Quéré, Travis Lloyd, Ruojia Tao, James Grimmelmann, Mor Naaman (2024): Under the (neighbor)hood: Hyperlocal Surveillance on Nextdoor, In: Proceedings of the CHI Conference on Human Factors in Computing Systems, doi:10.1145/3613904.3641967
  • Jonas De Meulenaere, Bastiaan Baccarne, Cédric Courtois, Koen Ponnet (2020): Disentangling social support mobilization via online neighborhood networks, In: Journal of Community Psychology 2(49), doi:10.1002/jcop.22474
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