Shifting Patterns in Home Care Work: Supporting Collaboration Among Self-Employed Care Actors

Simple item page
dc.contributor.authorAmsha, Khuloud Abou
dc.contributor.authorLewkowicz, Myriam
dc.date.accessioned2017-08-30T21:34:55Z
dc.date.available2017-08-30T21:34:55Z
dc.date.issued2016
dc.description.abstractIn this paper, we describe and analyze the work practices of an association of self-employed health and care professionals promoting a collaborative approach to home care in France. Our study shows (1) that coordinative artifacts (e.g. a liaison notebook) are central for sharing information and coordinating the work, (2) that focusing on patients’ quality of life leads care actors to address issues beyond the medical scope, and (3) that team members experience different rhythms of collaboration depending on the patient’s situation. We use the concept of knotworking proposed by Engeström [16] to better understand the challenges faced by people involved in this innovative way of organizing work, and suggest some guidelines when designing a system to support this type of work.en
dc.identifier.doi10.1007/978-3-319-33464-6_9
dc.identifier.isbn978-3-319-33463-9
dc.language.isoen
dc.publisherSpringer International Publishing
dc.relation.ispartofCOOP 2016: Proceedings of the 12th International Conference on the Design of Cooperative Systems
dc.titleShifting Patterns in Home Care Work: Supporting Collaboration Among Self-Employed Care Actorsen
dc.typeText/Conference Paper
gi.citation.endPage154
gi.citation.startPage139
gi.conference.date23-27 May 2016
gi.conference.locationTrento, Italy

Files

Collections

COOP 2016: Proceedings of the 12th International Conference on the Design of Cooperative Systems