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Shifting Patterns in Home Care Work: Supporting Collaboration Among Self-Employed Care Actors

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Springer International Publishing

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In this paper, we describe and analyze the work practices of an association of self-employed health and care professionals promoting a collaborative approach to home care in France. Our study shows (1) that coordinative artifacts (e.g. a liaison notebook) are central for sharing information and coordinating the work, (2) that focusing on patients’ quality of life leads care actors to address issues beyond the medical scope, and (3) that team members experience different rhythms of collaboration depending on the patient’s situation. We use the concept of knotworking proposed by Engeström [16] to better understand the challenges faced by people involved in this innovative way of organizing work, and suggest some guidelines when designing a system to support this type of work.

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Amsha, Khuloud Abou; Lewkowicz, Myriam (2016): Shifting Patterns in Home Care Work: Supporting Collaboration Among Self-Employed Care Actors. COOP 2016: Proceedings of the 12th International Conference on the Design of Cooperative Systems. DOI: 10.1007/978-3-319-33464-6_9. Springer International Publishing. ISBN: 978-3-319-33463-9. pp. 139-154. Trento, Italy. 23-27 May 2016

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Number of citations to item: 6

  • Madeleine Renyi, Frank Teuteberg, Christophe Kunze (2018): ICT-Based Support for the Collaboration of Formal and Informal Caregivers – A User-Centered Design Study, In: Lecture Notes in Business Information Processing, doi:10.1007/978-3-319-93931-5_29
  • Stefan Hochwarter, Julian Schwarz, Felix Muehlensiepen, Eric Monteiro (2022): Becoming a Guest: On Proximity and Distance in Mental Health Home Treatment, In: Computer Supported Cooperative Work (CSCW) 3(32), doi:10.1007/s10606-022-09456-1
  • Ines Di Loreto (2016): Cultures of Participation in the Healthcare Field: Could a VideoGame-Based Perspective Be Useful?, In: Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, doi:10.1007/978-3-319-49655-9_10
  • Khuloud Abou Amsha, Claus Bossen, Erik Grönvall, Myriam Lewkowicz (2021): Computer-Supported Knotworking, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(5), doi:10.1145/3449199
  • Anita Woll, Tone Bratteteig (2018): A trajectory for technology-supported elderly care work, In: Computer Supported Cooperative Work (CSCW) 1-2(28), doi:10.1007/s10606-018-9340-2
  • Madeleine Renyi, Melanie Rosner, Frank Teuteberg, Christophe Kunze (2019): Collaboration in Mixed Homecare – A Study of Care Actors’ Acceptance Towards Supportive Groupware, In: Lecture Notes in Business Information Processing, doi:10.1007/978-3-030-20482-2_22
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