Collaboration and underlying issues or the surprises of cooperative dialogues

dc.contributor.authorSauvagnac, Catherine
dc.contributor.authorFalzon, Pierre
dc.date.accessioned2020-06-06T01:04:41Z
dc.date.available2020-06-06T01:04:41Z
dc.date.issued35217
dc.description.abstractThe observation of cooperative dialogues between production and maintenance workers of a dairy has revealed that socio-organisational factors had strong effects on cooperation. In order to better understand the nature of these factors, the sociological literature on autonomy, rule generation, negotiation and conflict is reviewed. A methodology based on inferential pragmatics is developed in order to analyze what takes place socially in operational exchanges and makes it possible to identify rules for cooperative functioning that are specific to this work situation, and that relate to the defence of the territory of each individual. The conclusion stresses that cooperative dialogues are also the place where social stakes are adjusted and discusses potential applications of the proposed framework to the design of cooperative systems.de
dc.identifier.doi10.1007/BF00133658
dc.identifier.pissn1573-7551
dc.identifier.urihttp://dx.doi.org/10.1007/BF00133658
dc.identifier.urihttps://dl.eusset.eu/handle/20.500.12015/3492
dc.publisherSpringer
dc.relation.ispartofComputer Supported Cooperative Work (CSCW): Vol. 5, No. 2-3
dc.relation.ispartofseriesComputer Supported Cooperative Work (CSCW)
dc.subjectconflict
dc.subjectCooperation
dc.subjectdialogue
dc.subjectnegotiation
dc.subjectpragmatics
dc.titleCollaboration and underlying issues or the surprises of cooperative dialoguesde
dc.typeText/Journal Article
gi.citation.endPage266
gi.citation.startPage251

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