Journal Article

From Facebook to the Neighbourhood: Infrastructuring of Hybrid Community Engagement

Loading...
Thumbnail Image

Fulltext URI

Document type

Text/Journal Article

Additional Information

Date

Journal Title

Journal ISSN

Volume Title

Publisher

Springer

Abstract

In recent years, social media have increased the resources that individuals and organizations are able to mobilize for the development of socially innovative practices. In this article, we engage with a naturally occurring development in a Trentinian neighbourhood to examine the cooperative interactions amongst members of a local community. The first author and local residents of the neighbourhood participated in online discussions, decision making, and physical activities that led to material changes in the area. The interventions are motivated by and based on the concept of Social Street that combines online interactions in a closed Facebook group with face-to-face meetings seeking to practically engage the collective in accomplishing certain immediate or ongoing needs. Over the course of two years, we studied this local instantiation of Social Street in Trento, Italy by way of an action-oriented (digital) ethnography. Through this work, we demonstrate how urban neighbourhoods might benefit from hybrid forms of community engagement that are enacted through a constant back and forth between online and face-to-face interactions. We further argue that the infrastructuring of local urban collectives should follow strategies that pay attention to the multiple issues in urban neighbourhoods and people’s attachments to them. Overall, the paper reflects upon the challenges and configurations of participation that this form of community-work entails.

Description

Mosconi, Gaia; Korn, Matthias; Reuter, Christian; Tolmie, Peter; Teli, Maurizio; Pipek, Volkmar (2017): From Facebook to the Neighbourhood: Infrastructuring of Hybrid Community Engagement. Computer Supported Cooperative Work (CSCW): Vol. 26, No. 0. DOI: 10.1007/s10606-017-9291-z. Springer. PISSN: 1573-7551. pp. 959-1003

Keywords

Civic engagement, Hybrid engagement, Infrastructuring, Place-based communities, Situated engagement, Social networking sites, Social street, Urban neighbourhoods

Citation

URI

Endorsement

Review

Supplemented By

Referenced By


Number of citations to item: 49

  • Madiha Zahrah Choksi, Marianne Aubin Le Quéré, Travis Lloyd, Ruojia Tao, James Grimmelmann, Mor Naaman (2024): Under the (neighbor)hood: Hyperlocal Surveillance on Nextdoor, In: Proceedings of the CHI Conference on Human Factors in Computing Systems, doi:10.1145/3613904.3641967
  • Franzisca Maas, Sara Wolf, Michael Weber, Marie Luisa Fiedler, Nils Zottmann, Marlene Lester, Jonathan Hohm, Luise Sessler, Katja Patricia Schmitt, Andreas Balser, Melina Joline Heinisch, Tabea Carolina Hofmann, Simon Maier, Amanda Ölschläger, Alisa Popp, Jörn Hurtienne (2023): "hubbel": A Hybrid Letterbox That Stimulates Civic Participation Through Local Information Sharing in Neighbourhoods, In: Proceedings of the 2023 ACM Designing Interactive Systems Conference, doi:10.1145/3563657.3596116
  • Tim Edensor (2022): Learning from Hampstead’s Pergola: walking and image-making at a spectacular Edwardian structure, In: Landscape Research 1(48), doi:10.1080/01426397.2022.2141700
  • Anna Maria Al Zubaidi-Polli, Nervo Verdezoto (2018): Learning from appropriation practices, In: International Journal of Pervasive Computing and Communications 1(14), doi:10.1108/ijpcc-d-18-00007
  • Anne Marie Kanstrup, Pernille Scholdan Bertelsen, Casper Knudsen (2020): Changing Health Behavior with Social Technology? A Pilot Test of a Mobile App Designed for Social Support of Physical Activity, In: International Journal of Environmental Research and Public Health 22(17), doi:10.3390/ijerph17228383
  • Giuseppe Salvia, Eugenio Morello (2020): Sharing cities and citizens sharing: Perceptions and practices in Milan, In: Cities, doi:10.1016/j.cities.2019.102592
  • Young-joo Lee (2021): Social media capital and civic engagement: Does type of connection matter?, In: International Review on Public and Nonprofit Marketing 1(19), doi:10.1007/s12208-021-00300-8
  • Anne Marie Kanstrup, Pernille Bertelsen (2019): Design for Healthy Horizons in a Local Community, In: Proceedings of the 9th International Conference on Communities & Technologies - Transforming Communities, doi:10.1145/3328320.3328370
  • Helena Karasti, Andrea Botero, Elena Parmiggiani, Karen Baker, Sanna Marttila, Joanna Saad-Sulonen, Hanne Cecilie Geirbo (2018): Infrastructuring in PD, In: Proceedings of the 15th Participatory Design Conference: Short Papers, Situated Actions, Workshops and Tutorial - Volume 2, doi:10.1145/3210604.3210618
  • Dan Calacci, Jeffrey J. Shen, Alex Pentland (2022): The Cop In Your Neighbor's Doorbell: Amazon Ring and the Spread of Participatory Mass Surveillance, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(6), doi:10.1145/3555125
  • Geertje Slingerland, Ingrid Mulder, Tomasz Jaskiewicz (2019): Join the Park!, In: Proceedings of the 9th International Conference on Communities & Technologies - Transforming Communities, doi:10.1145/3328320.3328382
  • Chiara Leonardi, Gianluca Schiavo, Massimo Zancanaro (2019): Sharing the Office, Sharing the Care?, In: Proceedings of the 9th International Conference on Communities & Technologies - Transforming Communities, doi:10.1145/3328320.3328385
  • Sarah Armouch, Reem Talhouk, Vasilis Vlachokyriakos (2022): Revolting from Abroad: The Formation of a Lebanese Transnational Public, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(6), doi:10.1145/3555131
  • Min Zhang, Arosha K. Bandara, Richard Philpot, Avelie Stuart, Zoe Walkington, Camilla Elphick, Lara Frumkin, Graham Pike, Blaine Price, Mark Levine, Bashar Nuseibeh (2023): Towards a Socio-Technical Understanding of Police-Citizen Interactions, In: Lecture Notes in Computer Science, doi:10.1007/978-3-031-42286-7_18
  • Yong-Chan Kim, Miran Pyun, Hyejin Shin, Lu Fang (2024): Local familiar strangers in digitalising urban neighbourhoods in Seoul, In: Urban Studies 16(61), doi:10.1177/00420980241264646
  • Airi Lampinen, Ann Light, Chiara Rossitto, Anton Fedosov, Chiara Bassetti, Aniko Bernat, Penny Travlou, Gabriela Avram (2022): Processes of Proliferation, In: Proceedings of the ACM on Human-Computer Interaction GROUP(6), doi:10.1145/3492860
  • Tim Edensor, Meg Mundell (2021): Enigmatic objects and playful provocations: the mysterious case of Golden Head, In: Social & Cultural Geography 6(24), doi:10.1080/14649365.2021.1977994
  • Katie Berns, Chiara Rossitto, Jakob Tholander (2023): Learning from Other Communities: Organising Collective Action in a Grassroots Food-sharing Initiative, In: Computer Supported Cooperative Work (CSCW) 4(32), doi:10.1007/s10606-023-09468-5
  • Gwen Klerks, Nicolai Brodersen Hansen, Daisy O'Neill, Ben Schouten (2020): Designing Community Technology Initiatives: A Literature Review, In: 32nd Australian Conference on Human-Computer Interaction, doi:10.1145/3441000.3441067
  • Jan Üblacker, Simon Liebig, Hawzheen Hamad (2024): Catalysts of connection. The role of digital information and communication technology in fostering neighbourhood social cohesion: A systematic review of empirical findings, In: Urban Studies 16(61), doi:10.1177/00420980241281502
  • Emily Sun, Mor Naaman (2018): A Multi-site Investigation of Community Awareness Through Passive Location Sharing, In: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3173574.3174155
  • Giulia Ganugi, Riccardo Prandini (2023): Fostering social cohesion at the neighbourhood scale: the role of two Social Streets in Ferrara and Verona, In: SN Social Sciences 7(3), doi:10.1007/s43545-023-00688-6
  • Devansh Mehta, Vishnu Prasad, Tarun Chitta, Nenavath Srinivas Naik, Amit Prakash, Aditya Vashistha (2022): Mobilizing Digital Volunteers to Support Underserved Communities in India During COVID-19 Lockdowns, In: ACM SIGCAS/SIGCHI Conference on Computing and Sustainable Societies (COMPASS), doi:10.1145/3530190.3534827
  • Chorong Kim, Chorong Kim, Jini Kim, Jini Kim, Eunji Woo, Eunji Woo (2024): Probe Study of Resource Exchange Service in Local Community: with focus on User Needs in Resource Definition, Exploration and Negotiation Stages, In: Archives of Design Research 1(37), doi:10.15187/adr.2024.02.37.1.245
  • Wenqi Wei, Irem Önder, Muzaffer Uysal (2024): Smart tourism destination (STD): developing and validating an impact scale using residents’ overall life satisfaction, In: Current Issues in Tourism 17(27), doi:10.1080/13683500.2023.2296587
  • Daniel Le Compte, Daniel Klug (2021): “It’s Viral!” - A Study of the Behaviors, Practices, and Motivations of TikTok Users and Social Activism, In: Companion Publication of the 2021 Conference on Computer Supported Cooperative Work and Social Computing, doi:10.1145/3462204.3481741
  • Mela Bettega, Raul Masu, Maurizio Teli (2021): “It’s like a GPS community tool”: Tactics to foster Digital Commons through Artifact Ecology, In: Designing Interactive Systems Conference 2021, doi:10.1145/3461778.3462034
  • Maria Menendez-Blanco, Pernille Bjørn (2019): Makerspaces on Social Media: Shaping Access to Open Design, In: Human–Computer Interaction 5-6(34), doi:10.1080/07370024.2019.1566000
  • Bianca C. Reisdorf, Laleah Fernandez, Keith N. Hampton, Inyoung Shin, William H. Dutton (2020): Mobile Phones Will Not Eliminate Digital and Social Divides: How Variation in Internet Activities Mediates the Relationship Between Type of Internet Access and Local Social Capital in Detroit, In: Social Science Computer Review 2(40), doi:10.1177/0894439320909446
  • Sarah Cooney, Barath Raghavan (2022): Opening the Gate to Urban Repair: A Tool for Citizen-Led Design, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(6), doi:10.1145/3512952
  • Daniele Karasz (2021): Il lockdown e la reinvenzione dello spazio comune. Relazioni di vicinato online e offline in un complesso di edilizia sociale a Vienna, In: SOCIOLOGIA DELLA COMUNICAZIONE 60, doi:10.3280/sc2020-060003
  • Airi Lampinen (2021): The Trouble with Sharing, In: Synthesis Lectures on Human-Centered Informatics, doi:10.2200/s01116ed1v01y202107hci051
  • Anna Maria Al Zubaidi-Polli, Gabriele Anderst-Kotsis (2018): Conceptual Design of a hybrid Participatory IT supporting in-situ and ex-situ collaborative text authoring, In: Proceedings of the 20th International Conference on Information Integration and Web-based Applications & Services, doi:10.1145/3282373.3282383
  • Veronica Cruciani, Vincenzo D'Andrea (2023): IT for Good. How Technology Adoption and Technological Artefacts can support a Local Community: two case studies, In: The 11th International Conference on Communities and Technologies (C&T), doi:10.1145/3593743.3593755
  • Silvia Cazacu, Nicolai Brodersen Hansen, Ben Schouten (2020): Empowerment Approaches in Digital Civics, In: 32nd Australian Conference on Human-Computer Interaction, doi:10.1145/3441000.3441069
  • E. McKinley, P.R. Crowe, F. Stori, R. Ballinger, T.C. Brew, L. Blacklaw-Jones, A. Cameron-Smith, S. Crowley, C. Cocco, C. O'Mahony, B. McNally, P. Power, K. Foley (2021): ‘Going digital’ - Lessons for future coastal community engagement and climate change adaptation, In: Ocean & Coastal Management, doi:10.1016/j.ocecoaman.2021.105629
  • Chiara Rossitto (2021): Political Ecologies of Participation, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(5), doi:10.1145/3449286
  • (2021): Les liens sociaux numériques, In: Les liens sociaux numériques, doi:10.3917/arco.marti.2021.01.0301
  • Muzayun Mukhtar, Arjun Singh, Erin Arnesen, Saurabh Srivastava (2021): Conceptualizing Hyperlocal Information Systems for Developing Countries, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(5), doi:10.1145/3479509
  • Giulia Ganugi, Riccardo Prandini (2022): Problematizzare la coesione sociale urbana attraverso l'engagement collettivo e la responsabilità condivisa. I casi di due Social Street italiane, In: SOCIOLOGIA URBANA E RURALE 127, doi:10.3280/sur2022-127011
  • Nadia Rania, Laura Migliorini, Anna Zunino, Chiara Lena (2019): Psychological well-being and healthy communities: Women as makers of relational well-being by social street strategies, In: Journal of Prevention & Intervention in the Community 2(48), doi:10.1080/10852352.2019.1624355
  • Karen Witten, Robin Kearns, Simon Opit, Emma Fergusson (2020): Facebook as soft infrastructure: producing and performing community in a mixed tenure housing development, In: Housing Studies 9(36), doi:10.1080/02673037.2020.1769035
  • Gwen Klerks, Geertje Slingerland, Indre Kalinauskaite, Nicolai Brodersen Hansen, Ben Schouten (2022): When Reality Kicks In: Exploring the Influence of Local Context on Community-Based Design, In: Sustainability 7(14), doi:10.3390/su14074107
  • Jorge Saldivar, Cristhian Parra, Marcelo Alcaraz, Rebeca Arteta, Luca Cernuzzi (2018): Civic Technology for Social Innovation, In: Computer Supported Cooperative Work (CSCW) 1-2(28), doi:10.1007/s10606-018-9311-7
  • Stephen Yang, Jonathan Dortheimer, Aaron Sprecher, Qian Yang (2024): When design workshops meet chatbots: Meaningful participation at scale?, In: International Journal of Architectural Computing 2(22), doi:10.1177/14780771241253440
  • Miran Pyun, Yong-Chan Kim (2023): Social Media Dependency and Civic Engagement Among Older Urban Adults in Korea, In: Asian Communication Research 3(20), doi:10.20879/acr.2023.20.018
  • António Correia, Andrea Grover, Daniel Schneider, Ana Paula Pimentel, Ramon Chaves, Marcos Antonio de Almeida, Benjamim Fonseca (2023): Designing for Hybrid Intelligence: A Taxonomy and Survey of Crowd-Machine Interaction, In: Applied Sciences 4(13), doi:10.3390/app13042198
  • Mela Bettega, Raul Masu, Nicolai Brodersen Hansen, Maurizio Teli (2022): Off-the-shelf digital tools as a resource to nurture the commons, In: Participatory Design Conference 2022: Volume 1, doi:10.1145/3536169.3537787
  • Sharifa Sultana, Pratyasha Saha, Shaid Hasan, S.M. Raihanul Alam, Rokeya Akter, Md Mirajul Islam, Raihan Islam Arnob, A.K.M. Najmul Islam, Mahdi Nasrullah Al-Ameen, Syed Ishtiaque Ahmed (2022): Imagined Online Communities: Communionship, Sovereignty, and Inclusiveness in Facebook Groups, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(6), doi:10.1145/3555132
Please note: Providing information about citations is only possible thanks to to the open metadata APIs provided by crossref.org and opencitations.net. These lists may be incomplete due to unavailable citation data.source: opencitations.net, crossref.org