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Diffusion of a Collaborative Technology Cross Distance

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2001

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Proceedings of the 2001 ACM International Conference on Supporting Group Work

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Association for Computing Machinery

Abstract

Achieving a common set of collaboration tools is a significant challenge for people working together in a geographically distributed enterprise. It requires coordinated technology adoption across geographic distance and organizational boundaries. In this paper, we report on the diffusion of a data conferencing technology in a large distributed enterprise. Two years ago we studied the early adopters; now the technology is widespread. We conducted a company-wide survey and found that it is generally the users, and not management, who are the driving force in diffusing the technology across distance. We discuss the organizational conditions that led to the diffusion, how barriers have changed, and emerging work practices as a result of the diffusion.

Description

Mark, Gloria; Poltrock, Steven (2001): Diffusion of a Collaborative Technology Cross Distance. Proceedings of the 2001 ACM International Conference on Supporting Group Work. DOI: 10.1145/500286.500321. New York, NY, USA: Association for Computing Machinery. pp. 232–241. Boulder, Colorado, USA

Keywords

technology adoption, data conferencing, empirical study, CSCW, virtual collocation, distributed work

Citation

DOI

10.1145/500286.500321

URI

URI

https://dl.eusset.eu/handle/20.500.12015/4787

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GROUP 2001

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Number of citations to item: 17

  • Sellina Khumbo Kapondera, Wallace Chigona (2021): Domestication of Telecentres by Malawian Rural Women, In: Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work, doi:10.4018/978-1-7998-7297-9.ch085
  • H. de Vos, H. Hofte, H. de Poot (2004): IM [@work]: adoption of instant messaging in a knowledge worker organisation, In: 37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the, doi:10.1109/hicss.2004.1265072
  • Samuel Grandval, Kanyarat Nimtrakool, David B. Grant (2019): Factors of adoption governing the emergence of urban consolidation centres, In: Supply Chain Forum: An International Journal 4(20), doi:10.1080/16258312.2019.1631713
  • Heba Tallah Mohammed, Lirije Hyseni, Victoria Bui, Beth Gerritsen, Katherine Fuller, Jihyun Sung, Mohamed Alarakhia (2021): Exploring the use and challenges of implementing virtual visits during COVID-19 in primary care and lessons for sustained use, In: PLOS ONE 6(16), doi:10.1371/journal.pone.0253665
  • Gloria Mark, Steven Poltrock (2003): Shaping technology across social worlds, In: Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work, doi:10.1145/958160.958205
  • William Easley, Amy Hurst, Helena M. Mentis, Foad Hamidi (2023): Youths' Usage of an Informal Chatting Tool in an After-school 3D Print Shop, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(7), doi:10.1145/3579594
  • Carole B. Sox, Sheryl F. Kline, Tena B. Crews, Sandra K. Strick, Jeffrey M. Campbell (2015): Virtual and Hybrid Meetings: A Mixed Research Synthesis of 2002-2012 Research, In: Journal of Hospitality & Tourism Research 8(41), doi:10.1177/1096348015584437
  • Shakeel Ahmad, Ahmad Shukri Mohd Noor, Ali A. Alwan, Yonis Gulzar, Wazir Zada Khan, Faheem Ahmad Reegu (2023): eLearning Acceptance and Adoption Challenges in Higher Education, In: Sustainability 7(15), doi:10.3390/su15076190
  • Jacqueline Vacherand-Revel (2007): Enjeux de la médiatisation du travail coopératif distribué dans les équipes de projets de conception, In: Perspectives interdisciplinaires sur le travail et la santé 9-2, doi:10.4000/pistes.2982
  • Sellina Khumbo Kapondera, Wallace Chigona (2018): Domestication of Telecentres by Malawian Rural Women, In: International Journal of Information Communication Technologies and Human Development 1(10), doi:10.4018/ijicthd.2018010104
  • Wallace Chigona, Paul Licker (2008): Using Diffusion of Innovations Framework to Explain Communal Computing Facilities Adoption Among the Urban Poor, In: Information Technologies and International Development 3(4), doi:10.1162/itid.2008.00017
  • Sanjiv D. Vaidya, Priya Seetharaman (2009): Explaining Sophistication in Collaborative Technology Use: A Context—Technology Fit Perspective, In: Group Decision and Negotiation 2(20), doi:10.1007/s10726-009-9172-z
  • Laddawan Kaewkitipong (2012): Diffusion of an Online Collaboration Tool: The Case of Google Wave Adoption Failure, In: 2012 45th Hawaii International Conference on System Sciences, doi:10.1109/hicss.2012.215
  • James D. Herbsleb, David L. Atkins, David G. Boyer, Mark Handel, Thomas A. Finholt (2002): Introducing instant messaging and chat in the workplace, In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, doi:10.1145/503376.503408
  • Foad Hamidi, William Easley, Amy Hurst (2023): A Quantitative Study of Youth Employees' Use of an Informal Chatting Tool at a Workforce Training Program, In: 2023 IEEE Frontiers in Education Conference (FIE), doi:10.1109/fie58773.2023.10343221
  • Yi Wang, David Redmiles (2016): Exploring Trust and Cooperation Development with Agent-Based Simulation in A Pseudo Scale-free Network, In: Proceedings of the 19th International Conference on Supporting Group Work, doi:10.1145/2957276.2957305
  • Waleed W. Smari, Seung-yun Kim, William K. McQuay (2006): Multi-Disciplinary Integrated Framework and Architecture for a Human Centered Collaborative Commerce System, In: 2006 IEEE International Conference on Information Reuse & Integration, doi:10.1109/iri.2006.252464
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