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Diffusion of a Collaborative Technology Cross Distance

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Association for Computing Machinery


Achieving a common set of collaboration tools is a significant challenge for people working together in a geographically distributed enterprise. It requires coordinated technology adoption across geographic distance and organizational boundaries. In this paper, we report on the diffusion of a data conferencing technology in a large distributed enterprise. Two years ago we studied the early adopters; now the technology is widespread. We conducted a company-wide survey and found that it is generally the users, and not management, who are the driving force in diffusing the technology across distance. We discuss the organizational conditions that led to the diffusion, how barriers have changed, and emerging work practices as a result of the diffusion.


Mark, Gloria; Poltrock, Steven (2001): Diffusion of a Collaborative Technology Cross Distance. Proceedings of the 2001 ACM International Conference on Supporting Group Work. DOI: 10.1145/500286.500321. New York, NY, USA: Association for Computing Machinery. pp. 232–241. Boulder, Colorado, USA