Journal Article

Shift Changes, Updates, and the On-Call Architecture in Space Shuttle Mission Control

Thumbnail Image

Fulltext URI

Document type

Text/Journal Article

Additional Information

Date

2001, 2001

Authors

Journal Title

Journal ISSN

Volume Title

Source

Computer Supported Cooperative Work (CSCW): Vol. 10, No. 3-4

Publisher

Springer

Abstract

In domains such as nuclear power, industrialprocess control, and space shuttle missioncontrol, there is increased interest inreducing personnel during nominal operations. An essential element in maintaining safeoperations in high risk environments with thison-call' organizational architecture is tounderstand how to bring called-in practitionersup to speed quickly during escalatingsituations. Targeted field observations wereconducted to investigate what it means toupdate a supervisory controller on the statusof a continuous, anomaly-driven process in acomplex, distributed environment. Sixteenshift changes, or handovers, at the NASAJohnson Space Center were observed during theSTS-76 Space Shuttle mission. The findingsfrom this observational study highlight theimportance of prior knowledge in the updatesand demonstrate how missing updates can leaveflight controllers vulnerable to beingunprepared. Implications for mitigating riskin the transition to on-call' architecturesare discussed.

Description

Patterson, Emily S.; Woods, David D. (2001): Shift Changes, Updates, and the On-Call Architecture in Space Shuttle Mission Control. Computer Supported Cooperative Work (CSCW): Vol. 10, No. 3-4. DOI: 10.1023/A:1012705926828. Springer. PISSN: 1573-7551. pp. 317-346

Keywords

anomaly, common ground, decision, ethnography, event, knowledge, mutual awareness, observation, plan, shift change, update

Citation

DOI

10.1023/A:1012705926828

URI

URI

http://dx.doi.org/10.1023/A:1012705926828
 https://dl.eusset.eu/handle/20.500.12015/3591

Collections

JCSCW Vol. 10 (2001)

Endorsement

Review

Supplemented By

Referenced By

Number of citations to item: 50

  • Dickson S. Cheung, John J. Kelly, Christopher Beach, Ross P. Berkeley, Robert A. Bitterman, Robert I. Broida, William C. Dalsey, Heather L. Farley, Drew C. Fuller, David J. Garvey, Kevin M. Klauer, Lynne B. McCullough, Emily S. Patterson, Julius C. Pham, Michael P. Phelan, Jesse M. Pines, Stephen M. Schenkel, Anne Tomolo, Thomas W. Turbiak, John A. Vozenilek, Robert L. Wears, Marjorie L. White (2010): Improving Handoffs in the Emergency Department, In: Annals of Emergency Medicine 2(55), doi:10.1016/j.annemergmed.2009.07.016
  • Ute Fischer, Deepak Jagdish, Abbas Attarwala (2010): ‘ECOVRD’ –A Tablet PC-Based Tool to Support Observational Studies, In: Proceedings of the Human Factors and Ergonomics Society Annual Meeting 7(54), doi:10.1177/154193121005400703
  • David W. Eccles, Paul T. Groth (2004): Wolves, football, and ambient computing, In: Proceedings of the third Nordic conference on Human-computer interaction, doi:10.1145/1028014.1028055
  • Thomas Kannampallil, Daphne Lew, Ethan E Pfeifer, Anshuman Sharma, Joanna Abraham (2020): Association between paediatric intraoperative anaesthesia handover and adverse postoperative outcomes, In: BMJ Quality & Safety 9(30), doi:10.1136/bmjqs-2020-012298
  • (2016): Error Prevention in Veterinary Anesthesia, In: Errors in Veterinary Anesthesia, doi:10.1002/9781119259749.ch8
  • Alexander Eriksson, Neville A. Stanton (2017): The chatty co-driver: A linguistics approach applying lessons learnt from aviation incidents, In: Safety Science, doi:10.1016/j.ssci.2017.05.005
  • (2006): Bibliography, In: Joint Cognitive Systems, doi:10.1201/9781420005684.bmatt
  • Michael Nurok, Mark E. Nunnally, Michael O'Connor, Richard N. Pierson, David A. Baran, Michael D. Harper, Darren Malinoski, Aly El Banayosy, Abiodun Orija, Shelley Hall, Jeffrey D. Edelman, Thoralf M. Sundt, Deborah Levine, Jon Kobashigawa, David Nelson (2023): Guidelines and principles for the care of the cardiothoracic transplant patient in the intensive care unit, In: Clinical Transplantation 6(37), doi:10.1111/ctr.14978
  • Catherine Amber Welsh, Mindy E. Flanagan, Patricia Ebright (2010): Barriers and facilitators to nursing handoffs: Recommendations for redesign, In: Nursing Outlook 3(58), doi:10.1016/j.outlook.2009.10.005
  • Leora I. Horwitz, Tannaz Moin, Michael L. Green (2007): Development and Implementation of an Oral Sign-out Skills Curriculum, In: Journal of General Internal Medicine 10(22), doi:10.1007/s11606-007-0331-0
  • William Easley (2018): Understanding The Experiences of Youth In Collaborative Technical Workplaces, In: Companion of the 2018 ACM Conference on Computer Supported Cooperative Work and Social Computing, doi:10.1145/3272973.3272987
  • D.W. Eccles, P.T. Groth (2000): Creating Expert Problem Solving Systems, In: Proceedings of the 38th Annual Hawaii International Conference on System Sciences, doi:10.1109/hicss.2005.174
  • Jediah R. Clark, Neville A. Stanton, Kirsten M.A. Revell (2019): Conditionally and highly automated vehicle handover: A study exploring vocal communication between two drivers, In: Transportation Research Part F: Traffic Psychology and Behaviour, doi:10.1016/j.trf.2018.06.008
  • Kapil R. Dhingra, Andrew Elms, Cherri Hobgood (2010): Reducing Error in the Emergency Department: A Call for Standardization of the Sign-out Process, In: Annals of Emergency Medicine 6(56), doi:10.1016/j.annemergmed.2010.02.004
  • Jennifer Watts-Perotti, David D. Woods (2007): How Anomaly Response is Distributed Across Functionally Distinct Teams in Space Shuttle Mission Control, In: Journal of Cognitive Engineering and Decision Making 4(1), doi:10.1518/155534307x264889
  • David W. Eccles, Gershon Tenenbaum (2007): A Social‐Cognitive Perspective on Team Functioning in Sport, In: Handbook of Sport Psychology, doi:10.1002/9781118270011.ch12
  • (2012): References, In: Making Sense of the Organization Volume 2, doi:10.1002/9781119206453.refs
  • Emily S. Patterson, Emilie M. Roth, Marta L. Render (2005): Handoffs During Nursing Shift Changes in Acute Care, In: Proceedings of the Human Factors and Ergonomics Society Annual Meeting 11(49), doi:10.1177/154193120504901112
  • Leila Alem, Michele Joseph, Stefanie Kethers, Cathie Steele, Ross Wilkinson (2008): Information Environments for Supporting Consistent Registrar Medical Handover, In: Health Information Management Journal 1(37), doi:10.1177/183335830803700102
  • William Easley, Foad Hamidi, Wayne G. Lutters, Amy Hurst (2018): Shifting Expectations, In: Proceedings of the ACM on Human-Computer Interaction CSCW(2), doi:10.1145/3274316
  • Ann Bisantz, Emilie Roth (2007): Analysis of Cognitive Work, In: Reviews of Human Factors and Ergonomics 1(3), doi:10.1518/155723408x299825
  • Jediah R. Clark, Neville A. Stanton, Kirsten M. A. Revell (2020): Automated Vehicle Handover Interface Design: Focus Groups with Learner, Intermediate and Advanced Drivers, In: Automotive Innovation 1(3), doi:10.1007/s42154-019-00085-x
  • David W. Eccles, Paul T. Groth (2007): Wolves, bees, and football: Enhancing coordination in sociotechnological problem solving systems through the study of human and animal groups, In: Computers in Human Behavior 6(23), doi:10.1016/j.chb.2006.05.004
  • Crystal M. Fausett, Joseph R. Keebler (2022): Shift Happens: Human Factors Considerations for Handoffs in Cyber-Security Operations Centers, In: Proceedings of the Human Factors and Ergonomics Society Annual Meeting 1(66), doi:10.1177/1071181322661131
  • Johan Wuyts, Elke De Valck, Marie Vandekerckhove, Nathalie Pattyn, Vasileios Exadaktylos, Bart Haex, Jana Maes, Johan Verbraecken, Raymond Cluydts (2012): Effects of pre-sleep simulated on-call instructions on subsequent sleep, In: Biological Psychology 3(91), doi:10.1016/j.biopsycho.2012.09.003
  • Zachary F. Meisel, Robert J. Smith (2015): Talking Back: A Review of Handoffs in Pediatric Emergency Care, In: Clinical Pediatric Emergency Medicine 2(16), doi:10.1016/j.cpem.2015.04.003
  • Stephanie Wilson, Julia Galliers, James Fone (2007): Cognitive Artifacts in Support of Medical Shift Handover: An In Use, In Situ Evaluation, In: International Journal of Human-Computer Interaction 1-2(22), doi:10.1080/10447310709336955
  • Patricia M. Jones (2010): Human Performance in Space, In: Reviews of Human Factors and Ergonomics 1(6), doi:10.1518/155723410x12849346788787
  • Steve Sawyer, Andrea Tapia (2006): Always Articulating: Theorizing on Mobile and Wireless Technologies, In: The Information Society 5(22), doi:10.1080/01972240600904258
  • Laura M. D. Maguire (2020): Managing the hidden costs of coordination, In: Communications of the ACM 4(63), doi:10.1145/3379989
  • Amy J. Spooner, Amanda Corley, Wendy Chaboyer, Naomi E. Hammond, John F. Fraser (2015): Measurement of the frequency and source of interruptions occurring during bedside nursing handover in the intensive care unit: An observational study, In: Australian Critical Care 1(28), doi:10.1016/j.aucc.2014.04.002
  • Joanna Abraham, Khalid F. Almoosa (2013): Falling Through the Cracks: Investigation of Care Continuity in Critical Care Handoffs, In: Health Informatics, doi:10.1007/978-1-4471-5490-7_12
  • Aparecido Fabiano Pinatti de Carvalho, Sarah Reichel, Marcel Manuel Sanchez Martin, Eva Sonja Allen, Marcus Schweitzer (2022): Group Effect Aspects in Digitalisation Production Contexts, In: Proceedings of the ACM on Human-Computer Interaction GROUP(7), doi:10.1145/3567560
  • Petra Saskia Bayerl, Kristina Lauche (2008): Coordinating high-interdependency tasks in asymmetric distributed teams, In: Proceedings of the 2008 ACM conference on Computer supported cooperative work, doi:10.1145/1460563.1460631
  • Melissa R. Held, Georgine S. Burke, Edwin Zalneraitis (2014): Pediatric Residency Program Handover: Before and After the ACGME Requirement, In: Academic Pediatrics 6(14), doi:10.1016/j.acap.2014.06.005
  • Laura M.D. Maguire (2019): Managing the Hidden Costs of Coordination, In: Queue 6(17), doi:10.1145/3380774.3380779
  • Allan Stisen, Nervo Verdezoto (2017): Clinical and Non-Clinical Handovers, In: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, doi:10.1145/2998181.2998333
  • Tanja Manser, Simon Foster, Rhona Flin, Rona Patey (2012): Team Communication During Patient Handover From the Operating Room, In: Human Factors: The Journal of the Human Factors and Ergonomics Society 1(55), doi:10.1177/0018720812451594
  • Bonny Parke, Alan Hobbs, Barbara Kanki (2010): Passing The Baton: An Experimental Study of Shift Handover, In: Proceedings of the Human Factors and Ergonomics Society Annual Meeting 5(54), doi:10.1177/154193121005400502
  • Alexander Eriksson, Neville A. Stanton (2015): When Communication Breaks Down or What was that? – The Importance of Communication for Successful Coordination in Complex Systems, In: Procedia Manufacturing, doi:10.1016/j.promfg.2015.07.501
  • (2016): Errors, In: Errors in Veterinary Anesthesia, doi:10.1002/9781119259749.ch2
  • Rebecca Randell (2004): Accountability in an alarming environment, In: Proceedings of the 2004 ACM conference on Computer supported cooperative work, doi:10.1145/1031607.1031630
  • Emily S. Patterson, Marta L. Render, Patricia R. Ebright (2002): Repeating Human Performance Themes in Five Health Care Adverse Events, In: Proceedings of the Human Factors and Ergonomics Society Annual Meeting 16(46), doi:10.1177/154193120204601603
  • Kjeld Schmidt, Liam Bannon (2013): Constructing CSCW: The First Quarter Century, In: Computer Supported Cooperative Work (CSCW) 4-6(22), doi:10.1007/s10606-013-9193-7
  • Petra Saskia Bayerl, Kristina Lauche (2010): Technology Effects in Distributed Team Coordination—High-Interdependency Tasks in Offshore Oil Production, In: Computer Supported Cooperative Work (CSCW) 2(19), doi:10.1007/s10606-010-9107-x
  • Daniel M. Best, Alex Endert, Daniel Kidwell (2014): 7 key challenges for visualization in cyber network defense, In: Proceedings of the Eleventh Workshop on Visualization for Cyber Security, doi:10.1145/2671491.2671497
  • Jediah R. Clark, Neville A. Stanton, Kirsten M.A. Revell (2019): Identified handover tools and techniques in high-risk domains: Using distributed situation awareness theory to inform current practices, In: Safety Science, doi:10.1016/j.ssci.2019.06.033
  • Michael Xieyang Liu, Aniket Kittur, Brad A. Myers (2021): To Reuse or Not To Reuse?, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(5), doi:10.1145/3449240
  • Amy J Spooner, Wendy Chaboyer, Amanda Corley, Naomi Hammond, John F Fraser (2013): Understanding current intensive care unit nursing handover practices, In: International Journal of Nursing Practice 2(19), doi:10.1111/ijn.12058
  • Aleksandra Sarcevic, Randall S. Burd (2009): Information handover in time-critical work, In: Proceedings of the 2009 ACM International Conference on Supporting Group Work, doi:10.1145/1531674.1531720
Please note: Providing information about citations is only possible thanks to to the open metadata APIs provided by crossref.org and opencitations.net. These lists may be incomplete due to unavailable citation data.source: opencitations.net, crossref.org