Journal Article

Shift Changes, Updates, and the On-Call Architecture in Space Shuttle Mission Control

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Text/Journal Article

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Date

2001, 2001

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Journal Title

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Volume Title

Source

Computer Supported Cooperative Work (CSCW): Vol. 10, No. 3-4

Publisher

Springer

Abstract

In domains such as nuclear power, industrialprocess control, and space shuttle missioncontrol, there is increased interest inreducing personnel during nominal operations. An essential element in maintaining safeoperations in high risk environments with thison-call' organizational architecture is tounderstand how to bring called-in practitionersup to speed quickly during escalatingsituations. Targeted field observations wereconducted to investigate what it means toupdate a supervisory controller on the statusof a continuous, anomaly-driven process in acomplex, distributed environment. Sixteenshift changes, or handovers, at the NASAJohnson Space Center were observed during theSTS-76 Space Shuttle mission. The findingsfrom this observational study highlight theimportance of prior knowledge in the updatesand demonstrate how missing updates can leaveflight controllers vulnerable to beingunprepared. Implications for mitigating riskin the transition to on-call' architecturesare discussed.

Description

Patterson, Emily S.; Woods, David D. (2001): Shift Changes, Updates, and the On-Call Architecture in Space Shuttle Mission Control. Computer Supported Cooperative Work (CSCW): Vol. 10, No. 3-4. DOI: 10.1023/A:1012705926828. Springer. PISSN: 1573-7551. pp. 317-346

Keywords

anomaly, common ground, decision, ethnography, event, knowledge, mutual awareness, observation, plan, shift change, update

Citation

DOI

10.1023/A:1012705926828

URI

URI

http://dx.doi.org/10.1023/A:1012705926828
 https://dl.eusset.eu/handle/20.500.12015/3591

Collections

JCSCW Vol. 10 (2001)

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Referenced By

Number of citations to item: 49

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