Integration and Generification—Agile Software Development in the Healthcare Market
Loading...
Fulltext URI
Document type
Text/Journal Article
Additional Information
Journal Title
Journal ISSN
Volume Title
Publisher
Springer
Abstract
The aim of this paper is to contribute to strategies applicable to vendors who want to move their locally designed and highly integrated systems to a larger market. A further aim is to explore how such systems developed for a local practice, and tightly integrated with the existing infrastructure, can be adapted to a larger market. We analyse the socio-technical mechanisms in play, the roles that the vendor and the users have in order to facilitate this, and the delicate interplay in relation to the other vendors. The analysis draws on the CSCW field, notions of generification of packaged software products, and boundary work. We argue that this process involves boundary work in relation to the installed base, as well as to other vendors and users. We also argue that the roles of the actors involved change during this process. The case described in this paper is the evolution of a system in which general practitioners can order laboratory services from the hospital electronically. The system integrates the general practitioners’ information systems with the laboratory information system in the hospital. The development of the system started out in close cooperation with one customer, but as it evolved more customers bought the system. The system has been designed in an iterative and evolutionary way using agile development methods.
Description
Keywords
agile methods, boundary work, CSCW, generification, health care, integration, user roles
Citation
URI
Collections
Endorsement
Review
Supplemented By
Referenced By
Number of citations to item: 29
- Robin Williams, Neil Pollock (2010): E-Infrastructures: How Do We Know and Understand Them? Strategic Ethnography and the Biography of Artefacts, In: SSRN Electronic Journal, doi:10.2139/ssrn.1616593
- Gunnar Ellingsen, Kristoffer Røed (2010): The Role of Integration in Health-Based Information Infrastructures, In: Computer Supported Cooperative Work (CSCW) 6(19), doi:10.1007/s10606-010-9122-y
- Torgeir Dingsøyr, Sridhar Nerur, VenuGopal Balijepally, Nils Brede Moe (2012): A decade of agile methodologies: Towards explaining agile software development, In: Journal of Systems and Software 6(85), doi:10.1016/j.jss.2012.02.033
- Neil Pollock, Robin Williams (2012): Strategic Ethnography and the Biography of Artefacts, In: Phenomenology, Organizational Politics, and IT Design, doi:10.4018/978-1-4666-0303-5.ch013
- Eric Monteiro, Neil Pollock, Ole Hanseth, Robin Williams (2012): From Artefacts to Infrastructures, In: Computer Supported Cooperative Work (CSCW) 4-6(22), doi:10.1007/s10606-012-9167-1
- Morten Hertzum (2021): Organizational Implementation, In: Synthesis Lectures on Human-Centered Informatics, doi:10.2200/s01081ed1v01y202103hci049
- Enrico Coiera (2019): The Last Mile: Where Artificial Intelligence Meets Reality (Preprint), doi:10.2196/preprints.16323
- Neil Pollock, Robin Williams (2010): e-Infrastructures: How Do We Know and Understand Them? Strategic Ethnography and the Biography of Artefacts, In: Computer Supported Cooperative Work (CSCW) 6(19), doi:10.1007/s10606-010-9129-4
- Alexander Peine, Ellen H.M. Moors (2015): Valuing health technology – habilitating and prosthetic strategies in personal health systems, In: Technological Forecasting and Social Change, doi:10.1016/j.techfore.2014.08.019
- Geraldine Fitzpatrick, Gunnar Ellingsen (2012): A Review of 25 Years of CSCW Research in Healthcare: Contributions, Challenges and Future Agendas, In: Computer Supported Cooperative Work (CSCW) 4-6(22), doi:10.1007/s10606-012-9168-0
- Adish Khezri, Rohan Bennett, Jaap Zevenbergen (2018): Evaluating a Fit-For-Purpose Integrated Service-Oriented Land and Climate Change Information System for Mountain Community Adaptation, In: ISPRS International Journal of Geo-Information 9(7), doi:10.3390/ijgi7090343
- Line Silsand, Gunnar Ellingsen (2016): Complex Decision-Making in Clinical Practice, In: Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing, doi:10.1145/2818048.2819952
- Sundeep Sahay, Johan Sæbø, Jørn Braa (2013): Scaling of HIS in a global context: Same, same, but different, In: Information and Organization 4(23), doi:10.1016/j.infoandorg.2013.08.002
- Elisabeth Fruijtier, Matthieu Pinard (2017): Collaborative Development of Global Information Systems: Toward Community Based Generification, In: THE ELECTRONIC JOURNAL OF INFORMATION SYSTEMS IN DEVELOPING COUNTRIES 1(78), doi:10.1002/j.1681-4835.2017.tb00571.x
- Gunnar Ellingsen, Eric Monteiro (2012): Electronic patient record development in Norway: The case for an evolutionary strategy, In: Health Policy and Technology 1(1), doi:10.1016/j.hlpt.2012.01.007
- Sara Willermark, Lena Pareto (2020): Unpacking the Role of Boundaries in Computer-Supported Collaborative Teaching, In: Computer Supported Cooperative Work (CSCW) 6(29), doi:10.1007/s10606-020-09378-w
- Frauke Mörike, Hannah L. Spiehl, Markus A. Feufel (2022): Workarounds in the Shadow System: An Ethnographic Study of Requirements for Documentation and Cooperation in a Clinical Advisory Center, In: Human Factors: The Journal of the Human Factors and Ergonomics Society 3(66), doi:10.1177/00187208221087013
- Neil Pollock, Robin Williams (2013): Strategic Ethnography and the Biography of Artefacts, In: Enterprise Resource Planning, doi:10.4018/978-1-4666-4153-2.ch021
- Liv Karen Johannessen, Aud Obstfelder, Ann Therese Lotherington (2013): Scaling of an information system in a public healthcare market—Infrastructuring from the vendor's perspective, In: International Journal of Medical Informatics 5(82), doi:10.1016/j.ijmedinf.2012.09.005
- Tone Bratteteig, Ina Wagner (2016): Unpacking the Notion of Participation in Participatory Design, In: Computer Supported Cooperative Work (CSCW) 6(25), doi:10.1007/s10606-016-9259-4
- Robin Williams, Neil Pollock (2012): <b>Research Commentary</b>—Moving Beyond the Single Site Implementation Study: How (and Why) We Should Study the Biography of Packaged Enterprise Solutions, In: Information Systems Research 1(23), doi:10.1287/isre.1110.0352
- Jeanette Blomberg, Helena Karasti (2013): Reflections on 25 Years of Ethnography in CSCW, In: Computer Supported Cooperative Work (CSCW) 4-6(22), doi:10.1007/s10606-012-9183-1
- Yvonne Dittrich (2014): Software engineering beyond the project – Sustaining software ecosystems, In: Information and Software Technology 11(56), doi:10.1016/j.infsof.2014.02.012
- K Roed, G Ellingsen (2011): Users as Heterogeneous Engineers - The Challenge of Designing Sustainable Information Systems in Health Care, In: 2011 44th Hawaii International Conference on System Sciences, doi:10.1109/hicss.2011.475
- Talha Jabbar, Yaser Hafeez, Azaz Ahmed Kiani, Nosheen Anwar, Javaria Javaid (2019): Use of Knowledge Management and SCRUM techniques to increase the reusability in software development, In: 2019 13th International Conference on Mathematics, Actuarial Science, Computer Science and Statistics (MACS), doi:10.1109/macs48846.2019.9024803
- Sanne F. Akkerman, Arthur Bakker (2011): Boundary Crossing and Boundary Objects, In: Review of Educational Research 2(81), doi:10.3102/0034654311404435
- Abyot Asalefew Gizaw, Bendik Bygstad, Petter Nielsen (2016): Open generification, In: Information Systems Journal 5(27), doi:10.1111/isj.12112
- Ole Hanseth, Bendik Bygstad (2015): Flexible generification: ICT standardization strategies and service innovation in health care, In: European Journal of Information Systems 6(24), doi:10.1057/ejis.2015.1
- Enrico Coiera (2019): The Last Mile: Where Artificial Intelligence Meets Reality, In: Journal of Medical Internet Research 11(21), doi:10.2196/16323