Workflow From Within and Without: Technology and Cooperative Work on the Print Industry Shopfloor

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dc.contributor.authorBowers, John
dc.contributor.authorButton, Graham
dc.contributor.authorSharrock, Wes
dc.date.accessioned2017-04-15T11:54:03Z
dc.date.available2017-04-15T11:54:03Z
dc.date.issued1995
dc.description.abstractThis paper reports fieldwork from an organization in the pnnt industry, examining a workflow system introduced to the shopfloor. We detail the indigenous methods by which members order their work, contrast this with the order provided by the system, and describe how members have attempted to accommodate the two. Although it disrupted shopfloor work, the system's use was a contractural requirement on the organization to make its services accountable. This suggests workflow systems can often be seen as technologies for organizational ordering and accountability. We conclude that CSCW requirements should acknowledge such exigencies and the organizational status of workflow technologies
dc.identifier.isbn978-94-011-0349-7
dc.language.isoen
dc.publisherKluwer Academic Publishers, Dordrecht, The Netherlands
dc.relation.ispartofECSCW 1995: Proceedings of the Fourth European Conference on Computer Supported Cooperative Work
dc.relation.ispartofseriesECSCW
dc.titleWorkflow From Within and Without: Technology and Cooperative Work on the Print Industry Shopfloor
dc.typeText
gi.citation.endPage64
gi.citation.startPage49
gi.conference.date10–14 September 1995
gi.conference.locationStockholm, Sweden
gi.conference.sessiontitleFull Papers

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ECSCW 1995: Proceedings of the Fourth European Conference on Computer Supported Cooperative Work