Journal Article

The Management and Use of Social Network Sites in a Government Department

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Date

2012, 2012

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Volume Title

Source

Computer Supported Cooperative Work (CSCW): Vol. 21

Publisher

Springer

Abstract

In this paper we report findings from a study of social network site use in a UK Government department. We have investigated this from a managerial, organisational perspective. We found at the study site that there are already several social network technologies in use, and that these: misalign with and problematize organisational boundaries; blur boundaries between working and social lives; present differing opportunities for control; have different visibilities; have overlapping functionality with each other and with other information technologies; that they evolve and change over time; and that their uptake is conditioned by existing infrastructure and availability. We find the organisational complexity that social technologies are often hoped to cut across is, in reality, something that shapes their uptake and use. We argue the idea of a single, central social network site for supporting cooperative work within an organisation will hit the same problems as any effort of centralisation in organisations. Fostering collective intelligence in organisations is therefore not a problem of designing the right technology but of supporting work across multiple technologies. We argue that while there is still plenty of scope for design and innovation in this area, an important challenge now is in supporting organisations in managing what can best be referred to as a social network site ‘ecosystem’.

Description

Rooksby, John; Sommerville, Ian (2012): The Management and Use of Social Network Sites in a Government Department. Computer Supported Cooperative Work (CSCW): Vol. 21. DOI: 10.1007/s10606-011-9150-2. Springer. PISSN: 1573-7551. pp. 397-415

Keywords

Fieldwork, Government, Organisations, Public administration, Social network sites, Web2.0

Citation

DOI

10.1007/s10606-011-9150-2

URI

URI

http://dx.doi.org/10.1007/s10606-011-9150-2
 https://dl.eusset.eu/handle/20.500.12015/3913

Collections

JCSCW Vol. 21 (2012)

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Referenced By

Number of citations to item: 21

  • Dhaval Vyas, Alan Dix, Gerrit C. van der Veer (2015): Reflections and Encounters: Exploring Awareness in an Academic Environment, In: Computer Supported Cooperative Work (CSCW) 4(24), doi:10.1007/s10606-015-9225-6
  • Kamla Ali Al-Busaidi (2014): SWOT of social networking sites for group work in government organizations, In: VINE 1(44), doi:10.1108/vine-06-2012-0019
  • Gerald A. Merwin Jr., J. Scott McDonald, John R. Bennett Jr., Keith A. Merwin (2016): Social Media Applications Promote Constituent Involvement in Government Management, In: Advances in IT Personnel and Project Management, doi:10.4018/978-1-4666-9867-3.ch016
  • Linjuan Rita Men, Sidharth Muralidharan (2016): Understanding Social Media Peer Communication and Organization–Public Relationships, In: Journalism & Mass Communication Quarterly 1(94), doi:10.1177/1077699016674187
  • Igor O. Datyev, Andrey M. Fedorov, Andrey L. Shchur, Vitaliy V. Bystrov (2019): Social Networking Services as a Tool for State and Regional Governance (On the Example of the Arctic Region), In: Advances in Intelligent Systems and Computing, doi:10.1007/978-3-030-31362-3_35
  • Myoung-Gi Chon, Hyojung Park (2019): Predicting Public Support for Government Actions in a Public Health Crisis: Testing Fear, Organization-Public Relationship, and Behavioral Intention in the Framework of the Situational Theory of Problem Solving, In: Health Communication 4(36), doi:10.1080/10410236.2019.1700439
  • Gohar Feroz Khan, Ho Young Yoon, Han Woo Park (2014): Social media communication strategies of government agencies: Twitter use in Korea and the USA, In: Asian Journal of Communication 1(24), doi:10.1080/01292986.2013.851723
  • (2024): The Impact of Social Networking Functionalities On Online Shopping Using TOPSIS Method, In: REST Journal on Data Analytics and Artificial Intelligence 3(3), doi:10.46632/jdaai/3/3/3
  • Stuart Reeves, Barry Brown (2016): Embeddedness and sequentiality in social media, In: Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing, doi:10.1145/2818048.2820008
  • Claudine Bonneau (2013): Travailler à haute voix sur Twitter, In: Tic & société Vol. 7, N° 1, doi:10.4000/ticetsociete.1330
  • Hui Zhang, Munmun De Choudhury, Jonathan Grudin (2014): Creepy but inevitable?, In: Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing, doi:10.1145/2531602.2531685
  • Volkan GÖÇOĞLU (2019): Türkiye’de Merkezi Yönetimin Sosyal Medya Kullanımı: Bakanlıkların Twitter Hesapları Üzerine Bir Analiz, In: Uluslararası Yönetim Akademisi Dergisi 2(2), doi:10.33712/mana.600666
  • Meng Jiao (2024): Application of Random Forest Algorithm in Network Intrusion Detection of Government Affairs Departments, In: International Journal of Computational Intelligence and Applications, doi:10.1142/s1469026823420038
  • Linjuan Rita Men, Wan-Hsiu Sunny Tsai (2013): Toward an Integrated Model of Public Engagement on Corporate Social Networking Sites: Antecedents, the Process, and Relational Outcomes, In: International Journal of Strategic Communication 4(7), doi:10.1080/1553118x.2013.822373
  • Jonathan Grudin (2014): Organizational Adoption of New Communication Technologies, In: Computing Handbook, Third Edition, doi:10.1201/b16768-52
  • Baozhou Lu, Song Zhang, Weiguo Fan (2015): Social Representations of Social Media Use in Government, In: Social Science Computer Review 4(34), doi:10.1177/0894439315595222
  • Anne V. D. M. Kayem, Rotondwa Ratshidaho, Molulaqhooa L. Maoyi, Sanele Macanda (2014): Experiences with Threat Modeling on a Prototype Social Network, In: Advances in Information Security, Privacy, and Ethics, doi:10.4018/978-1-4666-6158-5.ch014
  • Michael Muller, N. Sadat Shami, Shion Guha, Mikhil Masli, Werner Geyer, Alan Wild (2016): Influences of Peers, Friends, and Managers on Employee Engagement, In: Proceedings of the 19th International Conference on Supporting Group Work, doi:10.1145/2957276.2957292
  • Gerald A. Merwin Jr., J. Scott McDonald, John R. Bennett Jr., Keith A. Merwin (2020): Social Media Applications Promote Constituent Involvement in Government Management, In: Open Government, doi:10.4018/978-1-5225-9860-2.ch106
  • Linjuan Rita Men, Wan-Hsiu Sunny Tsai (2014): Perceptual, Attitudinal, and Behavioral Outcomes of Organization–Public Engagement on Corporate Social Networking Sites, In: Journal of Public Relations Research 5(26), doi:10.1080/1062726x.2014.951047
  • Yang Cheng, Yan Jin, Chun-Ju Flora Hung-Baesecke, Yi-Ru Regina Chen (2018): Mobile Corporate Social Responsibility (mCSR): Examining Publics’ Responses to CSR-Based Initiatives in Natural Disasters, In: International Journal of Strategic Communication 1(13), doi:10.1080/1553118x.2018.1524382
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