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How-To Pages: Informal Systems of Expertise Sharing

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2007

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ECSCW 2007: Proceedings of the 10th European Conference on Computer-Supported Cooperative Work
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Springer, London

Abstract

The How-To has recently emerged as a genre of online content that describes how something is done. This study focuses on computer and electronics hobbyists and their use of How-Tos—how hobbyists use existing knowledge to solve technical challenges, how they document their new knowledge for one another, and how they exchange help and feedback. Our analysis describes How-To knowledge sharing as a fully decentralized expertise-location system in which the How-To functions as both a broadcast of the author’s expertise and a personal portfolio.

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Torrey, Cristen; McDonald, David W.; Schilit, Bill N.; Bly, Sara (2007): How-To Pages: Informal Systems of Expertise Sharing. ECSCW 2007: Proceedings of the 10th European Conference on Computer-Supported Cooperative Work. DOI: 10.1007/978-1-84800-031-5_21. Springer, London. ISBN: 978-1-84800-031-5. pp. 411-430. Full Papers. Limerick, Ireland. 24-28 September 2007

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10.1007/978-1-84800-031-5_21

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ECSCW 2007: Proceedings of the 10th European Conference on Computer-Supported Cooperative Work

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Number of citations to item: 39

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