Infrastructuring for remote night monitoring: frictions in the strive for transparency when digitalising care service
European Society for Socially Embedded Technologies (EUSSET)
The question of how to organise for the introduction of a new service involving the interaction of humans and technologies is both crucial and challenging. Convergence between the community of practice using the technology and the design of the technology is crucial for the technology to become meaningful and usable. While processes of convergence are challenging in themselves, they become more complex if several communities of practice are going to use and collaborate around/through the technology. The co-presence of different communities of practice is a common situation when delivering public welfare services. In particular, the development of welfare technology is a context rich in potential frictions, making convergence challenging. By mobilising the concept of transparency, we analyse the process of implementation of remote night monitoring and highlight how transparency is related to different aspects. Such analysis reveals that processes of convergence are related in this context not only to frictions shared with other settings, but also to specific frictions related to matters of concern in welfare services. This leads us to discuss whether digitalised care services can be argued as still having a human side or not.