Journal Article

Of Embodied Action and Sensors: Knowledge and Expertise Sharing in Industrial Set-up

Abstract

Knowledge and expertise sharing has long been an important theme in CSCW and, importantly, one that has frequently challenged a prevailing view concerning knowledge management. This critique focused, initially, on the practical problems associated with issues of Organisational Memory (OM), and in particular the difficulties inherent in an oversimplified ‘repository’ model. Attention then turned to issues of contextuality and communication for expertise sharing, drawing on concepts such as communities of practice and social capital to understand, again, the sharing of knowledge and expertise in practice. Here, we report on how particular kinds of ‘embodied action’ can be identified in relation to the potential of cyber-physical infrastructures for knowledge sharing in an industrial context. We argue that, in a complex industrial domain, both the recording of physical movement – ‘showing’ – and the representation of local knowledge – ‘telling’ – are potentially relevant. Our proposal is that the evolution of cyber-physical infrastructures now offers a way of changing some early assumptions about how knowledge might be captured and displayed. We argue that we are entering a third generation of knowledge and expertise sharing research, where the use of augmented reality (AR) and sensor technology will result in significant new methodological innovations, including the capture and sharing of knowledge, embedded in embodied action.

Description

Pinatti de Carvalho, Aparecido Fabiano; Hoffmann, Sven; Abele, Darwin; Schweitzer, Marcus; Tolmie, Peter; Randall, David; Wulf, Volker (2018): Of Embodied Action and Sensors: Knowledge and Expertise Sharing in Industrial Set-up. Computer Supported Cooperative Work 27(3-4)- ECSCW 2018: Proceedings of the 16th European Conference on Computer Supported Cooperative Work. DOI: 10.1007/s10606-018-9320-6. Springer, London. PISSN: ISSN 0925-9724. Long Papers. Nancy, France. 4-8 June 2018

Keywords

Augmented reality, Cyber-physical systems, Didactic practices, Know how, Know that, Knowledge and expertise sharing, Local knowledge, Organisational memory, Tacit knowledge, Sensor technology

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Number of citations to item: 20

  • Jingjing Liu, Xun Wang, Peter Tolmie, Volker Wulf (2023): Articulation Work and the Management of Intersubjectivity Disjunctures in Offshored Production, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(7), doi:10.1145/3579458
  • Nils Darwin Abele, Sven Hoffmann, Aparecido Fabiano Pinatti De Carvalho, Marcus Schweitzer, Volker Wulf, Karsten Kluth (2023): Development and Evaluation of a Knowledge-Based Cyber-Physical Production System to Support Industrial Set-Up Processes Considering Ergonomic and User-Centered Aspects, In: Lecture Notes in Computer Science, doi:10.1007/978-3-031-35741-1_24
  • Christoph Kotthaus, Nico Vitt, Max Krüger, Volkmar Pipek, Volker Wulf (2022): Negotiating Priorities on the Shopfloor: A Design Case Study of Maintainers’ Practices, In: Computer Supported Cooperative Work (CSCW) 1(32), doi:10.1007/s10606-022-09444-5
  • Nils Darwin Abele, Karsten Kluth (2021): Strain-Related Evaluation of an AR-Based Cyber-Physical Production System for Setting up Industrial Machines, In: Lecture Notes in Networks and Systems, doi:10.1007/978-3-030-74608-7_45
  • Nico Castelli, Aparecido Fabiano Pinatti de Carvalho, Nico Vitt, Sebastian Taugerbeck, Dave Randall, Peter Tolmie, Gunnar Stevens, Volker Wulf (2021): On technology-assisted energy saving: challenges of digital plumbing in industrial settings, In: Human–Computer Interaction 4(37), doi:10.1080/07370024.2020.1855589
  • Nils Darwin Abele, Sven Hoffmann, Aparecido Fabiano Pinatti De Carvalho, Marcus Schweitzer, Volker Wulf, Karsten Kluth (2021): Knowledge and Expertise Sharing – Designing an AR-Mediated Cyber-Physical Production System for Industrial Set-Up Processes, In: Lecture Notes in Networks and Systems, doi:10.1007/978-3-030-74608-7_44
  • Nils Darwin Abele, Karsten Kluth (2021): Interaktions-ergonomische Gestaltung und Kompatibilität von AR-unterstützten Informationsdarstellungen am Beispiel eines Head-Mounted Displays für industrielle Rüstvorgänge, In: Zeitschrift für Arbeitswissenschaft 3(76), doi:10.1007/s41449-021-00286-3
  • Gunther Paul, Nils Darwin Abele, Karsten Kluth (2021): A Review and Qualitative Meta-Analysis of Digital Human Modeling and Cyber-Physical-Systems in Ergonomics 4.0, In: IISE Transactions on Occupational Ergonomics and Human Factors 3-4(9), doi:10.1080/24725838.2021.1966130
  • Philipp Rutz, Christoph Kotthaus, Aparecido Fabiano Pinatti de Carvalho, Dave Randall, Volkmar Pipek (2023): The Relevance of KES-Oriented Processes for the Implementation of ERP Systems: Findings From an Empirical Study in German SMEs, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(7), doi:10.1145/3610104
  • Tim Weinert, Matthias Billert, Marian Thiel de Gafenco, Andreas Janson, Jan Marco Leimeister (2022): Designing a Co-creation System for the Development of Work-process-related Learning Material in Manufacturing, In: Computer Supported Cooperative Work (CSCW) 1(32), doi:10.1007/s10606-021-09420-5
  • Yuxin Yao, Eann A. Patterson, Richard J. Taylor (2023): The Influence of Digital Technologies on Knowledge Management in Engineering: A Systematic Literature Review, In: IEEE Transactions on Knowledge and Data Engineering, doi:10.1109/tkde.2023.3285952
  • Nils Darwin Abele, Sven Hoffmann, Aparecido Fabiano Pinatti de Carvalho, Marcus Schweitzer, Volker Wulf, Karsten Kluth (2021): Design eines praxisorientierten und wissensbasierten Cyber-Physischen Systems für industrielle Rüstvorgänge, In: Zeitschrift für Arbeitswissenschaft 2(76), doi:10.1007/s41449-021-00297-0
  • Thomas Ludwig, Michael Döll, Christoph Kotthaus (2019): "The Printer is Telling Me about Itself", In: Proceedings of the 2019 on Designing Interactive Systems Conference, doi:10.1145/3322276.3322342
  • Jingqi Li, Yijie Bian, Jun Guan, Lu Yang (2023): Construction and Application of Cloud Computing Model for Reciprocal and燙ollaborative Knowledge Management, In: Computers, Materials & Continua 1(75), doi:10.32604/cmc.2023.035369
  • Aparecido Fabiano Pinatti de Carvalho, Sven Hoffmann, Darwin Abele, Marcus Schweitzer, Volker Wulf (2021): Designing Cyber-Physical Production Systems for Industrial Set-Up: A Practice-Centred Approach, In: Lecture Notes in Computer Science, doi:10.1007/978-3-030-85623-6_38
  • Anastasia V. Sergeeva (2022): A Postphenomenological Perspective On the Changing Nature of Work, In: Computer Supported Cooperative Work (CSCW) 2(32), doi:10.1007/s10606-022-09447-2
  • Linda Borchmann, Christopher Kuhnhen, Peter Frohn, Bernd Engel (2019): Sensitivity analysis of the rotary draw bending process as a database of digital equipping support, In: Procedia Manufacturing, doi:10.1016/j.promfg.2019.02.100
  • Myriam Lewkowicz, Romain Liron (2019): The Missing “Turn to Practice” in the Digital Transformation of Industry, In: Computer Supported Cooperative Work (CSCW) 3-4(28), doi:10.1007/s10606-019-09347-y
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  • Sven Hoffmann, Aparecido Fabiano Pinatti de Carvalho, Darwin Abele, Marcus Schweitzer, Peter Tolmie, Volker Wulf (2019): Cyber-Physical Systems for Knowledge and Expertise Sharing in Manufacturing Contexts: Towards a Model Enabling Design, In: Computer Supported Cooperative Work (CSCW) 3-4(28), doi:10.1007/s10606-019-09355-y
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