Journal Article

Artefactual Multiplicity: A Study of Emergency-Department Whiteboards

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Date

2011, 2011

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Source

Computer Supported Cooperative Work (CSCW): Vol. 20

Publisher

Springer

Abstract

Whiteboards are highly important to the work in emergency departments (EDs). As a collaborative technology ED whiteboards are usually placed in the dynamic centre of the ED, and all ED staff will approach the whiteboard regularly to organize their individual yet interdependent work. Currently, digital whiteboards are replacing the ordinary dry-erase whiteboards in EDs, which bring the design and use of whiteboards in ED to our attention. Previous studies have applied the theoretical lenses of common information spaces, coordination, and awareness to the investigation of whiteboard use and design. Based on an ethnographic study of the work practices involving two differently designed ED whiteboards, we found these concepts insufficient to explain one essential characteristic of these heterogeneous artefacts. In this paper, we suggest an additional theoretical concept describing this characteristic of heterogeneous artefacts; namely artefactual multiplicity. Artefactual multiplicity identifies not only the multiple functions of heterogeneous artefacts but also the intricate relations between these multiple functionalities.

Description

Bjørn, Pernille; Hertzum, Morten (2011): Artefactual Multiplicity: A Study of Emergency-Department Whiteboards. Computer Supported Cooperative Work (CSCW): Vol. 20. DOI: 10.1007/s10606-010-9126-7. Springer. PISSN: 1573-7551. pp. 93-121

Keywords

artefactual multiplicity, design, emergency department, whiteboard, work practice

Citation

DOI

10.1007/s10606-010-9126-7

URI

URI

http://dx.doi.org/10.1007/s10606-010-9126-7
 https://dl.eusset.eu/handle/20.500.12015/3950

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JCSCW Vol. 20 (2011)

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Referenced By

Number of citations to item: 42

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  • Nur Yildirim, Susanna Zlotnikov, Aradhana Venkat, Gursimran Chawla, Jennifer Kim, Leigh A. Bukowski, Jeremy M. Kahn, James Mccann, John Zimmerman (2024): Investigating Why Clinicians Deviate from Standards of Care: Liberating Patients from Mechanical Ventilation in the ICU, In: Proceedings of the CHI Conference on Human Factors in Computing Systems, doi:10.1145/3613904.3641982
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  • Polyxeni Vassilakopoulou, Miria Grisot, Margunn Aanestad (2018): Between Personal and Common: the Design of Hybrid Information Spaces, In: Computer Supported Cooperative Work (CSCW) 3-6(27), doi:10.1007/s10606-017-9304-y
  • Pernille Bjørn, Nina Boulus-Rødje (2015): The Multiple Intersecting Sites of Design in CSCW Research, In: Computer Supported Cooperative Work (CSCW) 4(24), doi:10.1007/s10606-015-9227-4
  • Morten Hertzum, Jesper Simonsen (2014): Effects of electronic emergency-department whiteboards on clinicians’ time distribution and mental workload, In: Health Informatics Journal 1(22), doi:10.1177/1460458214529678
  • Morten Hertzum, Jesper Simonsen (2013): Work-practice changes associated with an electronic emergency department whiteboard, In: Health Informatics Journal 1(19), doi:10.1177/1460458212454024
  • Pernille Bjørn, Luigina Ciolfi, Mark Ackerman, Geraldine Fitzpatrick, Volker Wulf (2016): Practice-based CSCW Research, In: Proceedings of the 19th ACM Conference on Computer Supported Cooperative Work and Social Computing Companion, doi:10.1145/2818052.2893365
  • Carrie J. Cai, Samantha Winter, David Steiner, Lauren Wilcox, Michael Terry (2019): "Hello AI": Uncovering the Onboarding Needs of Medical Practitioners for Human-AI Collaborative Decision-Making, In: Proceedings of the ACM on Human-Computer Interaction CSCW(3), doi:10.1145/3359206
  • Morten Hertzum (2018): Looking for “the Big Picture” on a Small Screen: A Note on Overview Support in Cooperative Work, In: Lecture Notes in Computer Science, doi:10.1007/978-3-319-92081-8_13
  • Nelson Tenório, Pernille Bjørn (2019): Online Harassment in the Workplace: the Role of Technology in Labour Law Disputes, In: Computer Supported Cooperative Work (CSCW) 3-4(28), doi:10.1007/s10606-019-09351-2
  • Pernille Bjørn, Carsten Østerlund (2014): Sociomaterial-Design Beyond Healthcare, In: Computer Supported Cooperative Work, doi:10.1007/978-3-319-12607-4_9
  • Melanie Duckert, Louise Barkhuus, Pernille Bjørn (2023): Collocated Distance: A Fundamental Challenge for the Design of Hybrid Work Technologies, In: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3544548.3580899
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  • Karim Jabbar, Pernille Bjørn (2019): Blockchain Assemblages, In: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3290605.3300496
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  • Pernille Bjørn, Juliane Busboom, Melanie Duckert, Susanne Bødker, Irina Shklovski, Eve Hoggan, Kellie Dunn, Qianqian Mu, Louise Barkhuus, Nina Boulus-Rødje (2024): Achieving Symmetry in Synchronous Interaction in Hybrid Work is Impossible, In: ACM Transactions on Computer-Human Interaction 4(31), doi:10.1145/3648617
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  • Jeanette Blomberg, Helena Karasti (2013): Reflections on 25 Years of Ethnography in CSCW, In: Computer Supported Cooperative Work (CSCW) 4-6(22), doi:10.1007/s10606-012-9183-1
  • Junsang Yoo, Kwang Yul Jung, Taerim Kim, Taerim Lee, Sung Yeon Hwang, Hee Yoon, Tae Gun Shin, Min Seob Sim, Ik Joon Jo, Hansol Paeng, Jong Soo Choi, Won Chul Cha (2018): A Real-Time Autonomous Dashboard for the Emergency Department: 5-Year Case Study, In: JMIR mHealth and uHealth 11(6), doi:10.2196/10666
  • Mia Harrison, Kari Lancaster, Tim Rhodes (2023): The fluid hospital: On the making of care environments in COVID-19, In: Health & Place, doi:10.1016/j.healthplace.2023.103107
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  • Sun Young Park, Yunan Chen, Shriti Raj (2017): Beyond Health Literacy, In: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, doi:10.1145/2998181.2998357
  • Pernille Bjørn, Nina Boulus-Rødje (2015): Studying Technologies in Practice: “Bounding Practices” When Investigating Socially Embedded Technologies, In: Computer Supported Cooperative Work, doi:10.1007/978-1-4471-6720-4_14
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