Journal Article

Artefactual Multiplicity: A Study of Emergency-Department Whiteboards

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Date

2011, 2011

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Source

Computer Supported Cooperative Work (CSCW): Vol. 20

Publisher

Springer

Abstract

Whiteboards are highly important to the work in emergency departments (EDs). As a collaborative technology ED whiteboards are usually placed in the dynamic centre of the ED, and all ED staff will approach the whiteboard regularly to organize their individual yet interdependent work. Currently, digital whiteboards are replacing the ordinary dry-erase whiteboards in EDs, which bring the design and use of whiteboards in ED to our attention. Previous studies have applied the theoretical lenses of common information spaces, coordination, and awareness to the investigation of whiteboard use and design. Based on an ethnographic study of the work practices involving two differently designed ED whiteboards, we found these concepts insufficient to explain one essential characteristic of these heterogeneous artefacts. In this paper, we suggest an additional theoretical concept describing this characteristic of heterogeneous artefacts; namely artefactual multiplicity. Artefactual multiplicity identifies not only the multiple functions of heterogeneous artefacts but also the intricate relations between these multiple functionalities.

Description

Bjørn, Pernille; Hertzum, Morten (2011): Artefactual Multiplicity: A Study of Emergency-Department Whiteboards. Computer Supported Cooperative Work (CSCW): Vol. 20. DOI: 10.1007/s10606-010-9126-7. Springer. PISSN: 1573-7551. pp. 93-121

Keywords

artefactual multiplicity, design, emergency department, whiteboard, work practice

Citation

DOI

10.1007/s10606-010-9126-7

URI

URI

http://dx.doi.org/10.1007/s10606-010-9126-7
 https://dl.eusset.eu/handle/20.500.12015/3950

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JCSCW Vol. 20 (2011)

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Referenced By

Number of citations to item: 41

  • Morten Hertzum (2011): Electronic emergency-department whiteboards: A study of clinicians’ expectations and experiences, In: International Journal of Medical Informatics 9(80), doi:10.1016/j.ijmedinf.2011.06.004
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  • Polyxeni Vassilakopoulou, Miria Grisot, Margunn Aanestad (2018): Between Personal and Common: the Design of Hybrid Information Spaces, In: Computer Supported Cooperative Work (CSCW) 3-6(27), doi:10.1007/s10606-017-9304-y
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  • Patty Beyrong Kuo, Christina Soma, Katherine Axford, Tad Hirsch, Zac E. Imel, Jake J. Van Epps (2022): Do as I say, not as I do: Therapist Evaluation of a Practice and Supervision Aid, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(6), doi:10.1145/3555185
  • Pernille Bjørn, Mark Wulff, Mathias Schmidt Petræus, Naja Holten Møller (2021): Immersive Cooperative Work Environments (CWE): Designing Human-Building Interaction in Virtual Reality, In: Computer Supported Cooperative Work (CSCW) 3(30), doi:10.1007/s10606-021-09395-3
  • Pernille Bjørn, Carsten Østerlund (2014): Sociomaterial-Design Beyond Healthcare, In: Computer Supported Cooperative Work, doi:10.1007/978-3-319-12607-4_9
  • Carrie J. Cai, Samantha Winter, David Steiner, Lauren Wilcox, Michael Terry (2019): "Hello AI": Uncovering the Onboarding Needs of Medical Practitioners for Human-AI Collaborative Decision-Making, In: Proceedings of the ACM on Human-Computer Interaction CSCW(3), doi:10.1145/3359206
  • Nelson Tenório, Pernille Bjørn (2019): Online Harassment in the Workplace: the Role of Technology in Labour Law Disputes, In: Computer Supported Cooperative Work (CSCW) 3-4(28), doi:10.1007/s10606-019-09351-2
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  • Lars Rune Christensen, Pernille Bjorn (2014): Documentscape, In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, doi:10.1145/2556288.2557305
  • Melanie Duckert, Louise Barkhuus, Pernille Bjørn (2023): Collocated Distance: A Fundamental Challenge for the Design of Hybrid Work Technologies, In: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3544548.3580899
  • Geraldine Fitzpatrick, Gunnar Ellingsen (2012): A Review of 25 Years of CSCW Research in Healthcare: Contributions, Challenges and Future Agendas, In: Computer Supported Cooperative Work (CSCW) 4-6(22), doi:10.1007/s10606-012-9168-0
  • Klaudia Çarçani, Tone Bratteteig, Harald Holone, Jo Herstad (2023): EquiP: A Method to Co-Design for Cooperation, In: Computer Supported Cooperative Work (CSCW) 3(32), doi:10.1007/s10606-023-09463-w
  • Pratik Ghosh, Karen L. Posner, Stephanie L. Hyland, Wil van Cleve, Melissa Bristow, Dustin R. Long, Konstantina Palla, Bala Nair, Christine Fong, Ronald Pauldine, Monica S. Vavilala, Kenton O'Hara (2023): Framing Machine Learning Opportunities for Hypotension Prediction in Perioperative Care: A Socio-technical Perspective, In: ACM Transactions on Computer-Human Interaction 5(30), doi:10.1145/3589953
  • Pernille Bjørn, Luigina Ciolfi, Mark Ackerman, Geraldine Fitzpatrick, Volker Wulf (2016): Practice-based CSCW Research, In: Proceedings of the 19th ACM Conference on Computer Supported Cooperative Work and Social Computing Companion, doi:10.1145/2818052.2893365
  • Nur Yildirim, Susanna Zlotnikov, Aradhana Venkat, Gursimran Chawla, Jennifer Kim, Leigh A. Bukowski, Jeremy M. Kahn, James Mccann, John Zimmerman (2024): Investigating Why Clinicians Deviate from Standards of Care: Liberating Patients from Mechanical Ventilation in the ICU, In: Proceedings of the CHI Conference on Human Factors in Computing Systems, doi:10.1145/3613904.3641982
  • Sun Young Park, Yunan Chen, Shriti Raj (2017): Beyond Health Literacy, In: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, doi:10.1145/2998181.2998357
  • Luigina Ciolfi, Myriam Lewkowicz, Kjeld Schmidt (2023): Computer-Supported Cooperative Work, In: Handbook of Human Computer Interaction, doi:10.1007/978-3-319-27648-9_30-1
  • Mia Harrison, Kari Lancaster, Tim Rhodes (2023): The fluid hospital: On the making of care environments in COVID-19, In: Health & Place, doi:10.1016/j.healthplace.2023.103107
  • Valeria Borsotti, Pernille Bjørn (2022): Humor and Stereotypes in Computing: An Equity-focused Approach to Institutional Accountability, In: Computer Supported Cooperative Work (CSCW) 4(31), doi:10.1007/s10606-022-09440-9
  • Pernille Bjørn, Finn Kensing (2013): Special issue on information infrastructures for healthcare: The global and local relation, In: International Journal of Medical Informatics 5(82), doi:10.1016/j.ijmedinf.2013.01.004
  • Pernille Bjørn, Nina Boulus-Rødje (2015): Studying Technologies in Practice: “Bounding Practices” When Investigating Socially Embedded Technologies, In: Computer Supported Cooperative Work, doi:10.1007/978-1-4471-6720-4_14
  • Pernille Bjørn, Juliane Busboom, Melanie Duckert, Susanne Bødker, Irina Shklovski, Eve Hoggan, Kellie Dunn, Qianqian Mu, Louise Barkhuus, Nina Boulus-Rødje (2024): Achieving Symmetry in Synchronous Interaction in Hybrid Work is Impossible, In: ACM Transactions on Computer-Human Interaction 4(31), doi:10.1145/3648617
  • Rasmus Rasmussen, Morten Hertzum (2013): Visualizing the application of filters: A comparison of blocking, blurring, and colour-coding whiteboard information, In: International Journal of Human-Computer Studies 10(71), doi:10.1016/j.ijhcs.2013.06.002
  • Erlend Andreas Gjære, Børge Lillebo (2014): Designing privacy-friendly digital whiteboards for mediation of clinical progress, In: BMC Medical Informatics and Decision Making 1(14), doi:10.1186/1472-6947-14-27
  • Morten Hertzum, Jesper Simonsen (2015): Visual overview, oral detail: The use of an emergency-department whiteboard, In: International Journal of Human-Computer Studies, doi:10.1016/j.ijhcs.2015.04.004
  • Jeanette Blomberg, Helena Karasti (2013): Reflections on 25 Years of Ethnography in CSCW, In: Computer Supported Cooperative Work (CSCW) 4-6(22), doi:10.1007/s10606-012-9183-1
  • Junsang Yoo, Kwang Yul Jung, Taerim Kim, Taerim Lee, Sung Yeon Hwang, Hee Yoon, Tae Gun Shin, Min Seob Sim, Ik Joon Jo, Hansol Paeng, Jong Soo Choi, Won Chul Cha (2018): A Real-Time Autonomous Dashboard for the Emergency Department: 5-Year Case Study, In: JMIR mHealth and uHealth 11(6), doi:10.2196/10666
  • Angela Mastrianni, Lynn Almengor, Aleksandra Sarcevic (2022): Alerts as Coordination Mechanisms, In: Proceedings of the ACM on Human-Computer Interaction GROUP(6), doi:10.1145/3492828
  • Junsang Yoo, Kwang Yul Jung, Taerim Kim, Taerim Lee, Sung Yeon Hwang, Hee Yoon, Tae Gun Shin, Min Seob Sim, Ik Joon Jo, Hansol Paeng, Jong Soo Choi, Won Chul Cha (2018): A Real-Time Autonomous Dashboard for the Emergency Department: 5-Year Case Study (Preprint), doi:10.2196/preprints.10666
  • Pernille Bjørn, Carsten Østerlund (2014): Ethnographic Studies of work in Emergency Departments, In: Computer Supported Cooperative Work, doi:10.1007/978-3-319-12607-4_3
  • Terje Aksel Sanner, Egil Øvrelid (2019): Informating Hospital Workflow Coordination, In: Computer Supported Cooperative Work (CSCW) 4(29), doi:10.1007/s10606-019-09362-z
  • Karim Jabbar, Pernille Bjørn (2019): Blockchain Assemblages, In: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3290605.3300496
  • Morten Hertzum, Jesper Simonsen (2014): Effects of electronic emergency-department whiteboards on clinicians’ time distribution and mental workload, In: Health Informatics Journal 1(22), doi:10.1177/1460458214529678
  • Ju Yeon Jung, Tom Steinberger, John L. King, Mark S. Ackerman (2021): Negotiating Repairedness: How Artifacts Under Repair Become Contingently Stabilized, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(5), doi:10.1145/3476069
  • Pernille Bjørn, Nina Boulus-Rødje (2015): The Multiple Intersecting Sites of Design in CSCW Research, In: Computer Supported Cooperative Work (CSCW) 4(24), doi:10.1007/s10606-015-9227-4
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