Conference Paper

A Pragmatic Development of a Computer Simulation of an Emergency Call Centre

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2000

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COOP 2000: Cooperative Systems Design - The Use of Theories and Models
Using Simulation in Design

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IOS Press

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Dugdale, J.; Pavard, B.; Soubie, J. L. (2000): A Pragmatic Development of a Computer Simulation of an Emergency Call Centre. COOP 2000: Cooperative Systems Design - The Use of Theories and Models. IOS Press. ISBN: 1-58603-042-6. pp. 241-256. Using Simulation in Design. Sophia-Antipolis, February. 23-26 May 2000

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COOP 2000: Proceedings of the 4th International Conference on Designing Cooperative Systems