Designing Work Oriented Infrastructures

Simple item page
dc.contributor.authorHanseth, Ole
dc.contributor.authorLundberg, Nina
dc.date.accessioned2020-06-06T06:53:18Z
dc.date.available2020-06-06T06:53:18Z
dc.date.issued2001
dc.date.issued2001
dc.description.abstractHealthcare is making huge investmentsin information systems like Picture Archivingand Communication Systems (PACS) andRadiological Information Systems (RIS).Implementing such systems in the hospitals hasbeen problematic, the number of systems inregular use is low, and where the systems arein use the benefits gained are far below whathas been expected. This paper analyzes andidentifies a number of challenges one will beconfronted with when implementing PACS and RIS.To deal with these problems it is suggested toconsider them as `` work orientedinfrastructures ''. This term is supposed to drawour attention to the fact that these systemshave the same general characteristics astraditional infrastructures at the same time asthey are developed to support specific worktasks. These are, and should be, designed andimplemented primarily by their users based ontheir actual use of the technology. Standardsare equally important for both work orientedand other kinds of infrastructures. But in thefirst case, the standardization process is moreof a ``cleaning up'' type which follows a periodwhere the infrastructures have been changed indifferent ways in different regions or communities.de
dc.identifier.doi10.1023/A:1012727708439
dc.identifier.pissn1573-7551
dc.identifier.urihttp://dx.doi.org/10.1023/A:1012727708439
dc.identifier.urihttps://dl.eusset.eu/handle/20.500.12015/3587
dc.publisherSpringer
dc.relation.ispartofComputer Supported Cooperative Work (CSCW): Vol. 10, No. 3-4
dc.relation.ispartofseriesComputer Supported Cooperative Work (CSCW)
dc.subjectartefacts
dc.subjectgateways
dc.subjecthealthcare
dc.subjectinformation infrastructure
dc.subjectwork practice
dc.titleDesigning Work Oriented Infrastructuresde
dc.typeText/Journal Article
gi.citation.endPage372
gi.citation.startPage347
gi.citations.count80
gi.citations.elementTorbjørg Meum (2012): Electronic medication management, In: Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work, doi:10.1145/2145204.2145335
gi.citations.elementMikael B. Skov, Rune Th. Høegh (2005): Supporting information access in a hospital ward by a context-aware mobile electronic patient record, In: Personal and Ubiquitous Computing 4(10), doi:10.1007/s00779-005-0049-0
gi.citations.elementUlrik Christiansen, Annemette Kjærgaard, Rasmus Koss Hartmann (2012): Working in the shadows: Understanding ERP usage as complex responsive processes of conversations in the daily practices of a Special Operations Force, In: Scandinavian Journal of Management 2(28), doi:10.1016/j.scaman.2012.01.002
gi.citations.elementDrew Paine, Charlotte P. Lee (2020): Coordinative Entities: Forms of Organizing in Data Intensive Science, In: Computer Supported Cooperative Work (CSCW) 3(29), doi:10.1007/s10606-020-09372-2
gi.citations.elementElena Parmiggiani, Eric Monteiro, Vidar Hepsø (2015): The Digital Coral: Infrastructuring Environmental Monitoring, In: Computer Supported Cooperative Work (CSCW) 5(24), doi:10.1007/s10606-015-9233-6
gi.citations.elementSami Paavola, Minna Lakkala, Liubov Folger, Karin Preegel, Juhana Kokkonen, Emanuele Bardone, Merja Bauters (2025): Transformed knowledge work infrastructures in times of forced remote work, In: Information and Organization 2(35), doi:10.1016/j.infoandorg.2025.100563
gi.citations.elementOle Hanseth, Kalle Lyytinen (2010): Design Theory for Dynamic Complexity in Information Infrastructures: The Case of Building Internet, In: Journal of Information Technology 1(25), doi:10.1057/jit.2009.19
gi.citations.elementDavide Nicolini, Jeanne Mengis, Jacky Swan (2012): Understanding the Role of Objects in Cross-Disciplinary Collaboration, In: Organization Science 3(23), doi:10.1287/orsc.1110.0664
gi.citations.element(2012): Perspectives on Information Infrastructures, In: Perspectives and Implications for the Development of Information Infrastructures, doi:10.4018/978-1-4666-1622-6.ch002
gi.citations.elementGunnar Ellingsen, Eric Monteiro (2003): A Patchwork Planet Integration and Cooperation in Hospitals, In: Computer Supported Cooperative Work (CSCW) 1(12), doi:10.1023/a:1022469522932
gi.citations.elementKjeld Schmidt, Jørgen Bansler (2016): Computational Artifacts: Interactive and Collaborative Computing as an Integral Feature of Work Practice, In: COOP 2016: Proceedings of the 12th International Conference on the Design of Cooperative Systems, 23-27 May 2016, Trento, Italy, doi:10.1007/978-3-319-33464-6_2
gi.citations.elementKai-Uwe Loser, Alexander Nolte, Michael Prilla, Rainer Skrotzki, Thomas Herrmann (2012): A Drifting Service Development, In: Phenomenology, Organizational Politics, and IT Design, doi:10.4018/978-1-4666-0303-5.ch017
gi.citations.elementGiampiero Lupo, Davide Carnevali (2022): Smart Justice in Italy: Cases of Apps Created by Lawyers for Lawyers and Beyond, In: Laws 3(11), doi:10.3390/laws11030051
gi.citations.elementGro-Hilde Ulriksen, Rune Pedersen, Gunnar Ellingsen (2017): Infrastructuring in Healthcare through the OpenEHR Architecture, In: Computer Supported Cooperative Work (CSCW) 1-2(26), doi:10.1007/s10606-017-9269-x
gi.citations.elementGiampiero Lupo, Jane Bailey (2014): Designing and Implementing e-Justice Systems: Some Lessons Learned from EU and Canadian Examples, In: Laws 2(3), doi:10.3390/laws3020353
gi.citations.elementMaria Laura Toraldo, Lia Tirabeni, Maddalena Sorrentino (2021): When Technology is Taken for Granted: The Paradox of Co-working, In: Lecture Notes in Information Systems and Organisation, doi:10.1007/978-3-030-86858-1_5
gi.citations.elementMargunn Aanestad, Bob Jolliffe, Arunima Mukherjee, Sundeep Sahay (2014): Infrastructuring Work: Building a State-Wide Hospital Information Infrastructure in India, In: Information Systems Research 4(25), doi:10.1287/isre.2014.0557
gi.citations.elementChristian Meske, Konstantin Wilms, Stefan Stieglitz (2019): Enterprise Social Networks as Digital Infrastructures - Understanding the Utilitarian Value of Social Media at the Workplace, In: Information Systems Management 4(36), doi:10.1080/10580530.2019.1652448
gi.citations.elementKent Fridell, Peter Aspelin, Li Felländer-Tsai, Nina Lundberg (2011): The effect of PACS on the practice of orthopaedic surgeons, In: Journal of Telemedicine and Telecare 3(17), doi:10.1258/jtt.2010.100107
gi.citations.elementLasse Lipponen (2010): Information literacy as situated and distributed activity, In: Practising Information Literacy, doi:10.1016/b978-1-876938-79-6.50003-0
gi.citations.elementMiria Grisot, Polyxeni Vassilakopoulou (2013): Infrastructures in healthcare: The interplay between generativity and standardization, In: International Journal of Medical Informatics 5(82), doi:10.1016/j.ijmedinf.2012.08.010
gi.citations.elementCamilla Bjørnstad, Gunnar Ellingsen (2022): Medication quality and work practice, In: Procedia Computer Science, doi:10.1016/j.procs.2021.12.063
gi.citations.elementLisa Julia Di Natale, Antonio Cordella (2022): Digitising the Judicial Sector: A Case Study of the Dutch KEI Programme, In: Lecture Notes in Computer Science, doi:10.1007/978-3-031-23213-8_9
gi.citations.elementGunnar Ellingsen, Kristoffer Røed (2010): The Role of Integration in Health-Based Information Infrastructures, In: Computer Supported Cooperative Work (CSCW) 6(19), doi:10.1007/s10606-010-9122-y
gi.citations.elementKai Reimers (2020): Perspektiven auf Informationsinfrastruktur, In: Springer Reference Wirtschaft, doi:10.1007/978-3-658-17345-6_87-1
gi.citations.elementGiulia Anichini, Chiara Natali, Federico Cabitza (2024): Invisible to Machines: Designing AI that Supports Vision Work in Radiology, In: Computer Supported Cooperative Work (CSCW) 4(33), doi:10.1007/s10606-024-09491-0
gi.citations.elementArnvør á Torkilsheyggi, Morten Hertzum (2014): User participation in pilot implementation, In: Proceedings of the 26th Australian Computer-Human Interaction Conference on Designing Futures: the Future of Design, doi:10.1145/2686612.2686654
gi.citations.elementArunima S. Mukherjee, Margunn Aanestad, Sundeep Sahay (2012): Judicious design of electronic health records: Case from public health system in India, In: Health Policy and Technology 1(1), doi:10.1016/j.hlpt.2012.01.006
gi.citations.elementA. Francesconi (2008): The Role of Managers and Professionals Within IT Related Change Processes. The Case of Healthcare Organizations, In: Interdisciplinary Aspects of Information Systems Studies, doi:10.1007/978-3-7908-2010-2_13
gi.citations.elementGiovan Francesco Lanzara (2009): Building digital institutions: ICT and the rise of assemblages in government, In: ICT and Innovation in the Public Sector, doi:10.1057/9780230227293_2
gi.citations.elementAparecido Fabiano Pinatti de Carvalho, Saqib Saeed, Christian Reuter, Markus Rohde, David Randall, Volkmar Pipek, Volker Wulf (2022): Understanding Nomadic Practices of Social Activist Networks Through the Lens of Infrastructuring: the Case of the European Social Forum, In: Computer Supported Cooperative Work (CSCW) 4(31), doi:10.1007/s10606-022-09442-7
gi.citations.elementRune Pedersen, Gunnar Ellingsen, Eric Monteiro (2011): The Standardized Nurse: Mission Impossible?, In: IFIP Advances in Information and Communication Technology, doi:10.1007/978-3-642-21364-9_11
gi.citations.elementTorbjørg Meum, Eric Monteiro, Gunnar Ellingsen (2011): The Pendulum of Standardization, In: ECSCW 2011: Proceedings of the 12th European Conference on Computer Supported Cooperative Work, 24-28 September 2011, Aarhus Denmark, doi:10.1007/978-0-85729-913-0_6
gi.citations.elementClaus Bossen, Pelle Ehn, Helena Karasti, Carl Di Salvo, Andrew Clement, Volkmar Pipek, Yvonne Dittrich (2014): Infrastructuring, collaboration and evolving socio-material practices of changing our world, In: Proceedings of the 13th Participatory Design Conference: Short Papers, Industry Cases, Workshop Descriptions, Doctoral Consortium papers, and Keynote abstracts - Volume 2, doi:10.1145/2662155.2662211
gi.citations.elementTorbjörn Ott, Anita Grigic Magnusson, Alexandra Weilenmann, Ylva Hård af Segerstad (2017): “It must not disturb, it’s as simple as that”: Students’ voices on mobile phones in the infrastructure for learning in Swedish upper secondary school, In: Education and Information Technologies 1(23), doi:10.1007/s10639-017-9615-0
gi.citations.elementGeraldine Fitzpatrick, Gunnar Ellingsen (2012): A Review of 25 Years of CSCW Research in Healthcare: Contributions, Challenges and Future Agendas, In: Computer Supported Cooperative Work (CSCW) 4-6(22), doi:10.1007/s10606-012-9168-0
gi.citations.elementRodrigo Magalhàes (2014): An Explanatory Framework of the Dynamics of Organization Design and Engineering (ODE), In: Organization Design and Engineering, doi:10.1057/9781137351579_4
gi.citations.elementThomas Ludwig, Volkmar Pipek, Peter Tolmie (2018): Designing for Collaborative Infrastructuring, In: Proceedings of the ACM on Human-Computer Interaction CSCW(2), doi:10.1145/3274382
gi.citations.elementFrancesco Contini, Giovan Francesco Lanzara (2009): Introduction, In: ICT and Innovation in the Public Sector, doi:10.1057/9780230227293_1
gi.citations.elementElitsa Alexander, Martin J. Eppler, Sabrina Bresciani (2013): Knowledge Scaffolding, In: Proceedings of the 13th International Conference on Knowledge Management and Knowledge Technologies, doi:10.1145/2494188.2494200
gi.citations.elementRaimund Vogl, Dominik Rudolph, Anne Thoring, Holger Angenent, Stefan Stieglitz, Christian Meske (2016): How to Build a Cloud Storage Service for Half a Million Users in Higher Education: Challenges Met and Solutions Found, In: 2016 49th Hawaii International Conference on System Sciences (HICSS), doi:10.1109/hicss.2016.658
gi.citations.elementClaus Bossen, Kathleen H Pine, Federico Cabitza, Gunnar Ellingsen, Enrico Maria Piras (2019): Data work in healthcare: An Introduction, In: Health Informatics Journal 3(25), doi:10.1177/1460458219864730
gi.citations.elementGeoff Musick, Elizabeth S. Gilman, Wen Duan, Nathan J. McNeese, Bart Knijnenburg, Thomas O'Neill (2023): Knowing Unknown Teammates: Exploring Anonymity and Explanations in a Teammate Information-Sharing Recommender System, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(7), doi:10.1145/3610075
gi.citations.elementVolker Wulf, Claudia Müller, Volkmar Pipek, David Randall, Markus Rohde, Gunnar Stevens (2015): Practice-Based Computing: Empirically Grounded Conceptualizations Derived from Design Case Studies, In: Computer Supported Cooperative Work, doi:10.1007/978-1-4471-6720-4_7
gi.citations.elementMagnus Andersson, Rikard Lindgren (2011): Inscribing Interpretive Flexibility of Context Data in Ubiquitous Computing Environments, In: Emerging Pervasive and Ubiquitous Aspects of Information Systems, doi:10.4018/978-1-60960-487-5.ch005
gi.citations.elementXinning Gui, Yunan Chen (2019): Making Healthcare Infrastructure Work, In: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3290605.3300688
gi.citations.elementLine Silsand (2017): The ‘Holy Grail’ of Interoperability of Health Information Systems: Challenges and Implications, In: Lecture Notes in Business Information Processing, doi:10.1007/978-3-319-64695-4_11
gi.citations.elementKai Reimers (2020): Perspektiven auf Informationsinfrastruktur, In: Handbuch Digitale Wirtschaft, doi:10.1007/978-3-658-17291-6_87
gi.citations.elementDimitra Petrakaki, Ela Klecun (2015): Hybridity as a process of technology's ‘translation’: Customizing a national Electronic Patient Record, In: Social Science & Medicine, doi:10.1016/j.socscimed.2014.11.047
gi.citations.elementAvishek Ray, Neha Gupta (2024): Networked mobility and temporal spaces: Cycling as jugaad in post-pandemic Kolkata, In: City, Culture and Society, doi:10.1016/j.ccs.2024.100605
gi.citations.elementRune Pedersen (2012): Standardizing Work in Healthcare Through Architecture, Routines and Technologies, In: From Research to Practice in the Design of Cooperative Systems: Results and Open Challenges, doi:10.1007/978-1-4471-4093-1_2
gi.citations.elementFrode Guribye (2015): From Artifacts to Infrastructures in Studies of Learning Practices, In: Mind, Culture, and Activity 2(22), doi:10.1080/10749039.2015.1021358
gi.citations.elementArve Mathisen, Monika Nerland (2012): The pedagogy of complex work support systems: infrastructuring practices and the production of critical awareness in risk auditing, In: Pedagogy, Culture & Society 1(20), doi:10.1080/14681366.2012.649416
gi.citations.elementEric Monteiro, Neil Pollock, Ole Hanseth, Robin Williams (2012): From Artefacts to Infrastructures, In: Computer Supported Cooperative Work (CSCW) 4-6(22), doi:10.1007/s10606-012-9167-1
gi.citations.elementSynnøve Thomassen Andersen, Arild Jansen (2012): Installed Base as a Facilitator for User-Driven Innovation: How Can User Innovation Challenge Existing Institutional Barriers?, In: International Journal of Telemedicine and Applications, doi:10.1155/2012/673731
gi.citations.elementIstván Koren (2022): DevOpsUse: A Community-Oriented Methodology for Societal Software Engineering, In: Ernst Denert Award for Software Engineering 2020, doi:10.1007/978-3-030-83128-8_8
gi.citations.elementMargunn Aanestad, Tina Blegind Jensen (2011): Building nation-wide information infrastructures in healthcare through modular implementation strategies, In: The Journal of Strategic Information Systems 2(20), doi:10.1016/j.jsis.2011.03.006
gi.citations.elementTina Blegind Jensen (2013): Design principles for achieving integrated healthcare information systems, In: Health Informatics Journal 1(19), doi:10.1177/1460458212448890
gi.citations.elementStina Matthiesen, Pernille Bjørn (2015): Why Replacing Legacy Systems Is So Hard in Global Software Development, In: Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing, doi:10.1145/2675133.2675232
gi.citations.elementMargunn Aanestad, Miria Grisot, Ole Hanseth, Polyxeni Vassilakopoulou (2017): Introduction, In: Health Informatics, doi:10.1007/978-3-319-51020-0_1
gi.citations.elementChristopher Jones (2015): The Infrastructures, In: Networked Learning, doi:10.1007/978-3-319-01934-5_6
gi.citations.elementRanjit Singh, Steven J. Jackson (2017): From Margins to Seams, In: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3025453.3025910
gi.citations.elementOle Hanseth, Kalle Lyytinen (2016): Design Theory for Dynamic Complexity in Information Infrastructures: The Case of Building Internet, In: Enacting Research Methods in Information Systems, doi:10.1007/978-3-319-29272-4_4
gi.citations.elementVolkmar Pipek, Markus Won, Roman Englert, Volker Wulf (2005): Tailoring Infrastructures: Supporting Cooperative Work with Configurable Email Filters, In: Lecture Notes in Computer Science, doi:10.1007/11560296_12
gi.citations.elementCamilla Bjørnstad, Gunnar Ellingsen (2017): Integration and Medication in Hospitals, In: Advances in Intelligent Systems and Computing, doi:10.1007/978-3-319-56538-5_82
gi.citations.elementGeorge Kandathil, Erica L. Wagner (2017): Negotiating Absent Practices and Dormant Features, In: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3025453.3026039
gi.citations.elementGiampiero Lupo, Marco Velicogna (2017): Making EU Justice Smart? Looking into the Implementation of New Technologies to Improve the Efficiency of Cross Border Justice Services Delivery, In: Public Administration and Information Technology, doi:10.1007/978-3-319-58577-2_6
gi.citations.elementMohammad Hossein Jarrahi, Steve Sawyer, Ingrid Erickson (2021): Digital assemblages, information infrastructures, and mobile knowledge work, In: Journal of Information Technology 3(37), doi:10.1177/02683962211050943
gi.citations.elementLuca Buccoliero, Stefano Calciolari, Marta Marsilio, Elisa Mattavelli (2008): Picture, Archiving and Communication System in the Italian NHS: A Primer on Diffusion and Evaluation Analysis, In: Journal of Digital Imaging 1(22), doi:10.1007/s10278-007-9101-0
gi.citations.elementCamilla Bjørnstad, Gunnar Ellingsen (2019): Data work: A condition for integrations in health care, In: Health Informatics Journal 3(25), doi:10.1177/1460458219833114
gi.citations.elementMiria Grisot, Polyxeni Vassilakopoulou (2017): Re-Infrastructuring for eHealth: Dealing with Turns in Infrastructure Development, In: Computer Supported Cooperative Work (CSCW) 1-2(26), doi:10.1007/s10606-017-9264-2
gi.citations.elementGiampiero Lupo (2013): Law, Technology and System Architectures: Critical Design Factors for Money Claim and Possession Claim Online in England and Wales, In: Law, Governance and Technology Series, doi:10.1007/978-94-007-7525-1_4
gi.citations.elementMargunn Aanestad, Miria Grisot, Ole Hanseth, Polyxeni Vassilakopoulou (2017): Information Infrastructures and the Challenge of the Installed Base, In: Health Informatics, doi:10.1007/978-3-319-51020-0_3
gi.citations.elementArto Lanamäki, Karin Väyrynen (2016): Six Issues in Which IS and CSCW Research Communities Differ, In: COOP 2016: Proceedings of the 12th International Conference on the Design of Cooperative Systems, 23-27 May 2016, Trento, Italy, doi:10.1007/978-3-319-33464-6_1
gi.citations.elementTerje Aksel Sanner, Egil Øvrelid (2019): Informating Hospital Workflow Coordination, In: Computer Supported Cooperative Work (CSCW) 4(29), doi:10.1007/s10606-019-09362-z
gi.citations.elementSyed Asad Abbas Bokhari, Seunghwan Myeong (2023): The Influence of Artificial Intelligence on E-Governance and Cybersecurity in Smart Cities: A Stakeholder’s Perspective, In: IEEE Access, doi:10.1109/access.2023.3293480
gi.citations.elementMarina Jovanovic-Milenkovic, Veljko Jeremic (2016): Towards a Framework for Measuring E-Health Status across the World, In: Encyclopedia of E-Health and Telemedicine, doi:10.4018/978-1-4666-9978-6.ch065
gi.citations.elementAlexandria J. Rayburn, Ricardo L. Punzalan, Andrea K. Thomer (2024): Persisting through friction: growing a community driven knowledge infrastructure, In: Archival Science 1(24), doi:10.1007/s10502-023-09427-5
gi.citations.elementLiv Karen Johannessen, Gunnar Ellingsen (2009): Integration and Generification—Agile Software Development in the Healthcare Market, In: Computer Supported Cooperative Work (CSCW) 5-6(18), doi:10.1007/s10606-009-9097-8
gi.citations.elementLasse Lipponen, Jiri Lallimo (2004): From Collaborative Technology to Collaborative Use of Technology: Designing Learning Oriented Infrastructures, In: Educational Media International 2(41), doi:10.1080/09523980410001678566

Files

Collections

JCSCW Vol. 10 (2001)