The Role of Expectations in Human-Computer Interaction

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dc.contributor.authorBonito, Joseph A.
dc.contributor.authorBurgoon, Judee K.
dc.contributor.authorBengtsson, Bjorn
dc.date.accessioned2023-06-08T11:41:47Z
dc.date.available2023-06-08T11:41:47Z
dc.date.issued1999
dc.description.abstractThis paper describes a pilot study on the role of expectations in human-computer interaction on a decision-making task. Participants (N=70) were randomly assigned to one of 5 different computer partners or to a human partner. After completing the rankings for the Desert Survival Task, participants engaged in a dialog with their computer or human partners. Results revealed that interaction with human partners was more expected and more positively evaluated than interaction with computer agents. In addition, the addition of human-like qualities to computer interfaces did not increase expectedness or evaluations as predicted. Correlation analysis for the five computer conditions demonstrated that expectations and evaluations do effect influence and perceptions of the partner. Discussion focuses on ways to coordinate expectations, interface design, and task objectives.en
dc.identifier.doi10.1145/320297.320324
dc.identifier.urihttps://dl.eusset.eu/handle/20.500.12015/4753
dc.language.isoen
dc.publisherAssociation for Computing Machinery
dc.relation.ispartofProceedings of the 1999 ACM International Conference on Supporting Group Work
dc.subjectcomputer-mediated communication
dc.subjectinteractivity
dc.subjecthuman-computer interaction
dc.subjectexpectations
dc.titleThe Role of Expectations in Human-Computer Interactionen
gi.citation.publisherPlaceNew York, NY, USA
gi.citation.startPage229–238
gi.conference.locationPhoenix, Arizona, USA

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