Conference Paper

Routine and Standardization in Global Software Development

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Date

2014

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Proceedings of the 2014 ACM International Conference on Supporting Group Work

Publisher

Association for Computing Machinery

Abstract

We present an ethnographic field study of a distributed software development team following the Scrum methodology. During a two-week period, we observed from both sites the collaboration between a Danish software company off-shoring part of their development to an Indian solution provider. Collaboration by its very definition is based on the notion of dependency in work between multiple people. Articulation work is the extra work required to handle these dependencies. In a globally distributed team, managing these dependencies is exacerbated due to the distances of time, space, and culture. To broaden our understanding of dependencies in a global context and how they influence work practices, we made them the focus of our analysis. The main contributions of this paper are (i) an empirical account of the dependencies that are part of the collaborative work in a global software development team, (ii) a discussion of the interlinked properties of dependencies, and (iii) an explanation of how the practices of standardization and routine are developed and used to manage these dependencies.

Description

Esbensen, Morten; Bjørn, Pernille (2014): Routine and Standardization in Global Software Development. Proceedings of the 2014 ACM International Conference on Supporting Group Work. DOI: 10.1145/2660398.2660413. Association for Computing Machinery. pp. 12–23. Sanibel Island, Florida, USA

Keywords

routine, dependencies, standardization, ethnographic study, global software development

Citation

DOI

10.1145/2660398.2660413

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URI

https://dl.eusset.eu/handle/20.500.12015/4432

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GROUP 2014

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Number of citations to item: 20

  • Vinay Reddy Venumuddala, Rajalaxmi Kamath (2022): Work Systems in the Indian Information Technology (IT) Industry Delivering Artificial Intelligence (AI) Solutions and the Challenges of Work from Home, In: Information Systems Frontiers 4(25), doi:10.1007/s10796-022-10259-4
  • Vinay Reddy Venumuddala, Rajalaxmi Kamath (2020): Emerging Technologies and Emergent Workplaces: Findings from an Ethnographic Study at an Indian IT Organization, In: IFIP Advances in Information and Communication Technology, doi:10.1007/978-3-030-64849-7_6
  • Pernille Bjørn, Morten Esbensen, Rasmus Eskild Jensen, Stina Matthiesen (2014): Does Distance Still Matter? Revisiting the CSCW Fundamentals on Distributed Collaboration, In: ACM Transactions on Computer-Human Interaction 5(21), doi:10.1145/2670534
  • Stina Matthiesen, Pernille Bjørn (2015): Why Replacing Legacy Systems Is So Hard in Global Software Development, In: Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing, doi:10.1145/2675133.2675232
  • Aparecido Fabiano Pinatti de Carvalho, Sarah Reichel, Marcel Manuel Sanchez Martin, Eva Sonja Allen, Marcus Schweitzer (2022): Group Effect Aspects in Digitalisation Production Contexts, In: Proceedings of the ACM on Human-Computer Interaction GROUP(7), doi:10.1145/3567560
  • Arunasalam Sambhanthan (2018): Standardization, In: Advances in Business Strategy and Competitive Advantage, doi:10.4018/978-1-5225-3525-6.ch018
  • Sarah Morrison-Smith, Jaime Ruiz (2020): Challenges and barriers in virtual teams: a literature review, In: SN Applied Sciences 6(2), doi:10.1007/s42452-020-2801-5
  • Antonio Quiña-Mera, Jordy Taez Granda, Pablo Landeta-López, Franklin Montaluisa Yugla, Cathy Guevara-Vega (2021): Utility Evaluation of Software Product: An Industry Implementation, In: Communications in Computer and Information Science, doi:10.1007/978-3-030-90241-4_9
  • Srihari Hulikal Muralidhar, Sean Rintel, Siddharth Suri (2022): Collaboration, Invisible Work, and The Costs of Macrotask Freelancing, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(6), doi:10.1145/3555175
  • Stina Matthiesen, Pernille Bjørn (2017): When Distribution of Tasks and Skills are Fundamentally Problematic, In: Proceedings of the ACM on Human-Computer Interaction CSCW(1), doi:10.1145/3139336
  • Stina Matthiesen, Pernille Bjørn (2016): Let’s Look Outside the Office: Analytical Lens Unpacking Collaborative Relationships in Global Work, In: COOP 2016: Proceedings of the 12th International Conference on the Design of Cooperative Systems, 23-27 May 2016, Trento, Italy, doi:10.1007/978-3-319-33464-6_7
  • Morten Esbensen, Paolo Tell, Jacob B. Cholewa, Mathias K. Pedersen, Jakob Bardram (2015): The dBoard, In: Proceedings of the 2015 International Conference on Interactive Tabletops & Surfaces - ITS '15, doi:10.1145/2817721.2817746
  • Melanie Duckert, Eve Hoggan, Louise Barkhuus, Pernille Bjørn, Nina Boulus-Rodje, Susanne Bødker, Naja Holten Møller, Irina Shklovski (2022): Work of the Future, In: Adjunct Proceedings of the 2022 Nordic Human-Computer Interaction Conference, doi:10.1145/3547522.3547707
  • Stina Matthiesen, Pernille Bjørn, Claus Trillingsgaard (2022): Implicit bias and negative stereotyping in global software development and why it is time to move on!, In: Journal of Software: Evolution and Process 5(35), doi:10.1002/smr.2435
  • Ruotong Wang, Lin Qiu, Justin Cranshaw, Amy X. Zhang (2024): Meeting Bridges: Designing Information Artifacts that Bridge from Synchronous Meetings to Asynchronous Collaboration, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(8), doi:10.1145/3637312
  • Naja L. Holten Møller, Pernille Bjørn (2016): In Due Time: Decision-Making in Architectural Design of Hospitals, In: COOP 2016: Proceedings of the 12th International Conference on the Design of Cooperative Systems, 23-27 May 2016, Trento, Italy, doi:10.1007/978-3-319-33464-6_12
  • Muhammad Azeem Akbar, Mohammad Shameem, Arif Ali Khan, Mohammad Nadeem, Ahmed Alsanad, Abdu Gumaei (2020): A fuzzy analytical hierarchy process to prioritize the success factors of requirement change management in global software development, In: Journal of Software: Evolution and Process 2(33), doi:10.1002/smr.2292
  • Muhammad Azeem Akbar, Sajjad Mahmood, Zhiqiu Huang, Arif Ali Khan, Mohammad Shameem (2020): Readiness model for requirements change management in global software development, In: Journal of Software: Evolution and Process 10(32), doi:10.1002/smr.2264
  • Pernille Bjørn, Juliane Busboom, Melanie Duckert, Susanne Bødker, Irina Shklovski, Eve Hoggan, Kellie Dunn, Qianqian Mu, Louise Barkhuus, Nina Boulus-Rødje (2024): Achieving Symmetry in Synchronous Interaction in Hybrid Work is Impossible, In: ACM Transactions on Computer-Human Interaction 4(31), doi:10.1145/3648617
  • Pernille Bjørn (2016): New fundamentals for CSCW research, In: Interactions 3(23), doi:10.1145/2903753
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