Conference Paper

Instant messaging systems as grassroot healthcare infrastructures. The case of an expert opinion service for breast cancer via WhatsApp

Loading...
Thumbnail Image

Fulltext URI

Document type

Text/Conference Paper

Additional Information

Date

Journal Title

Journal ISSN

Volume Title

Publisher

European Society for Socially Embedded Technologies (EUSSET)

Abstract

‘Healthcare infrastructures’ is often associated with large, complex and costly technical solutions made available by institutions. The widespread use of smart devices made possible the development of information exchange building on general purpose communication technologies. Through the analysis of an expert opinion service for breast cancer via WhatsApp, we illustrate the process of setting up the service, the challenges and the ramifications of health information exchange taking place through non-institutional channels. We introduce the concept of ‘grassroot infrastructures’ to indicate socio-technical systems created and managed by lower-ranked organizational actors, invisible to rationalized representations of work.

Description

Piras, Enrico Maria; Ferro, Antonella (2019): Instant messaging systems as grassroot healthcare infrastructures. The case of an expert opinion service for breast cancer via WhatsApp. Infrahealth 2019 - Proceedings of the 7th International Conference on Infrastructures in Healthcare 2019. DOI: 10.18420/ihc2019_013. European Society for Socially Embedded Technologies (EUSSET). PISSN: 2510-2591. Vienna, Austria. 30-31 May 2019

Keywords

Citation

URI

URI

Endorsement

Review

Supplemented By

Referenced By


Load citations
Please note: Providing information about citations is only possible thanks to to the open metadata APIs provided by crossref.org and opencitations.net. These lists may be incomplete due to unavailable citation data.