Designing CMC Tools for Separated Families

Abstract

Today, millions of people live in a country other than their home country, for example as international students, or as immigrants. Computer-mediated communication (CMC) tools such as video conferencing applications, help people stay in touch with their families and friends back home. Despite their use as a means of remote communication, CMC tools are very limited in affording users' needs that are beyond conversation, such as cooperative activities or enjoying a shared experience. For my dissertation, I am proposing the following aims. First, I will investigate the shortcomings of CMC tools in addressing people needs in remote communication. Secondly, based on this understanding, I will propose design implications that will address these shortcomings.