Designing for Diagnosing: Introduction to the Special Issue on Diagnostic Work

dc.contributor.authorBüscher, Monika
dc.contributor.authorO’Neill, Jacki
dc.contributor.authorRooksby, John
dc.date.accessioned2020-06-06T13:07:31Z
dc.date.available2020-06-06T13:07:31Z
dc.date.issued2009
dc.date.issued2009
dc.description.abstractWhen faced with anything out of the ordinary, faulty or suspicious, the work of determining and categorizing the trouble, and scoping for what to do about it (if anything) often go hand in hand—this is diagnostic work. In all its expert and non-expert forms diagnostic work is often both intellectual and embodied, collaborative and distributed, and ever more deeply entangled with technologies. Yet, it is often poorly supported by them. In this special issue we show that diagnostic work is an important and pervasive aspect of people’s activities at work, at home, and on the move. The papers published in this Special Issue come from a range of domains including, ambulance dispatch, a friendly fire incident and anomaly response for the NASA space shuttle; software, network and photocopier troubleshooting; and users attempting to use a new travel management system. These papers illustrate the variety of work that may be thought of as diagnostic. We hope that bringing a focus on diagnostic work to these diverse practices and situations opens up a rich vein of inquiry for CSCW scholars, designers, and users.de
dc.identifier.doi10.1007/s10606-009-9092-0
dc.identifier.pissn1573-7551
dc.identifier.urihttp://dx.doi.org/10.1007/s10606-009-9092-0
dc.identifier.urihttps://dl.eusset.eu/handle/20.500.12015/3996
dc.publisherSpringer
dc.relation.ispartofComputer Supported Cooperative Work (CSCW): Vol. 18
dc.relation.ispartofseriesComputer Supported Cooperative Work (CSCW)
dc.subjectdiagnosis
dc.subjectdiagnostic work
dc.subjectethnography
dc.titleDesigning for Diagnosing: Introduction to the Special Issue on Diagnostic Workde
dc.typeText/Journal Article
gi.citation.endPage128
gi.citation.startPage109
gi.citations.count16
gi.citations.elementNaja L. Holten Møller, Signe Vikkelsø (2012): The Clinical Work of Secretaries: Exploring the Intersection of Administrative and Clinical Work in the Diagnosing Process, In: From Research to Practice in the Design of Cooperative Systems: Results and Open Challenges, doi:10.1007/978-1-4471-4093-1_3
gi.citations.elementClaus Bossen, Lotte Groth Jensen (2014): How physicians 'achieve overview', In: Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing, doi:10.1145/2531602.2531620
gi.citations.elementNaja Holten Møller, Pernille Bjørn (2011): Layers in Sorting Practices: Sorting out Patients with Potential Cancer, In: Computer Supported Cooperative Work (CSCW) 3(20), doi:10.1007/s10606-011-9133-3
gi.citations.elementJiaojiao Fu, Yangfan Zhou, Xin Wang (2020): Information Summary for Chronic Disease Treatment, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(4), doi:10.1145/3415248
gi.citations.elementIngeborg Krange, Anne Moen, Sten Ludvigsen (2012): Computer-based 3D simulation: a study of communication practices in a trauma team performing patient examination and diagnostic work, In: Instructional Science 5(40), doi:10.1007/s11251-012-9214-9
gi.citations.elementJo Angouri, Francesca Bargiela-Chiappini (2011): ‘So what problems bother you and you are not speeding up your work?’ Problem solving talk at work, In: Discourse & Communication 3(5), doi:10.1177/1750481311405589
gi.citations.elementJu Yeon Jung, Tom Steinberger, John L. King, Mark S. Ackerman (2021): Negotiating Repairedness: How Artifacts Under Repair Become Contingently Stabilized, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(5), doi:10.1145/3476069
gi.citations.elementBarbara A. Fox, Trine Heinemann (2015): The Alignment of Manual and Verbal Displays in Requests for the Repair of an Object, In: Research on Language and Social Interaction 3(48), doi:10.1080/08351813.2015.1058608
gi.citations.elementGötz Hoeppe (2018): Mediating Environments and Objects as Knowledge Infrastructure, In: Computer Supported Cooperative Work (CSCW) 1-2(28), doi:10.1007/s10606-018-9342-0
gi.citations.elementEsther van Loon, Teun Zuiderent-Jerak, Roland Bal (2013): Diagnostic Work through Evidence-Based Guidelines: Avoiding Gaps Between Development and Implementation of a Guideline for Problem Behaviour in Elderly Care, In: Science as Culture 2(23), doi:10.1080/09505431.2013.809411
gi.citations.elementAnna Ekström, Oskar Lindwall (2014): To follow the materials, In: Interacting with Objects, doi:10.1075/z.186.10eks
gi.citations.elementJohn Rooksby, Mark Rouncefield, Ian Sommerville (2009): Testing in the Wild: The Social and Organisational Dimensions of Real World Practice, In: Computer Supported Cooperative Work (CSCW) 5-6(18), doi:10.1007/s10606-009-9098-7
gi.citations.elementTariq Osman Andersen, Karen Dam Nielsen, Jonas Moll, Jesper Hastrup Svendsen (2019): Unpacking telemonitoring work: Workload and telephone calls to patients in implanted cardiac device care, In: International Journal of Medical Informatics, doi:10.1016/j.ijmedinf.2019.06.021
gi.citations.elementSarah Maslen (2017): Layers of sense: the sensory work of diagnostic sensemaking in digital health, In: DIGITAL HEALTH, doi:10.1177/2055207617709101
gi.citations.elementJohn Rooksby, Ali Khajeh-Hosseini (2012): Diagnostic work in cloud computing, In: Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work, doi:10.1145/2145204.2145257
gi.citations.elementPirkko Raudaskoski (2012): Beyond Words: Progressive Design for/with People with Severe Brain Injury, In: Design Philosophy Papers 1(10), doi:10.2752/089279312x13968781797599

Files