Journal Article

Bridging Work Practice and System Design: Integrating Systemic Analysis, Appreciative Intervention and Practitioner Participation

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Date

2001, 2001

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Volume Title

Source

Computer Supported Cooperative Work (CSCW): Vol. 10, No. 2

Publisher

Springer

Abstract

This article discusses the integration of work practice and system design. By scrutinising the unfolding discourse of workshop participants the co-construction of work practice issues as relevant design considerations is described. Through a mutual exploration of ethnography and participatory design the contributing constituents to the co-construction process are identified and put forward as elements in the integration of systemic analysis' and appreciative intervention'. The systemic analysis proposes collaboratively grounding the emergent understandings on an inductive and iterative analysis of actual technologically mediated work practice. The appreciative intervention, in turn, calls for envisioning images of future system and context through a recognition of presence and change intertwined in the existing ways of working. The identified elements are joined into three dimensions of interplay, namely the analytic distance, the horizon of work practice transformations and the situated generalisations, which reformulate new conceptualisations of what the integration of work practice and participatory system design is all about. It is suggested that these dimensions together with practitioner participation call into question some of the taken-for-granted assumptions and commonly forwarded intractable disciplinary dichotomies and contribute more generally to bridging work practice and participatory design.

Description

Karasti, Helena (2001): Bridging Work Practice and System Design: Integrating Systemic Analysis, Appreciative Intervention and Practitioner Participation. Computer Supported Cooperative Work (CSCW): Vol. 10, No. 2. DOI: 10.1023/A:1011239126617. Springer. PISSN: 1573-7551. pp. 211-246

Keywords

analysis, ethnography, image interpretation, integration, interdisciplinarity, intervention, participatory design, practitioner participation, radiology, system design, work practice

Citation

DOI

10.1023/A:1011239126617

URI

URI

http://dx.doi.org/10.1023/A:1011239126617
 https://dl.eusset.eu/handle/20.500.12015/3583

Collections

JCSCW Vol. 10 (2001)

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Referenced By

Number of citations to item: 22

  • Monika Büscher, John Urry (2009): Mobile Methods and the Empirical, In: European Journal of Social Theory 1(12), doi:10.1177/1368431008099642
  • Marianne Kinnula, Netta Iivari, Leena Kuure, Tonja Molin-Juustila (2023): Educational Participatory Design in the Crossroads of Histories and Practices – Aiming for Digital Transformation in Language Pedagogy, In: Computer Supported Cooperative Work (CSCW) 4(32), doi:10.1007/s10606-023-09473-8
  • Klaudia Çarçani, Tone Bratteteig, Harald Holone, Jo Herstad (2023): EquiP: A Method to Co-Design for Cooperation, In: Computer Supported Cooperative Work (CSCW) 3(32), doi:10.1007/s10606-023-09463-w
  • Myriam Lewkowicz, Romain Liron (2019): The Missing “Turn to Practice” in the Digital Transformation of Industry, In: Computer Supported Cooperative Work (CSCW) 3-4(28), doi:10.1007/s10606-019-09347-y
  • Giolo Fele (2012): Why Is Information System Design Interested in Ethnography?, In: Phenomenology, Organizational Politics, and IT Design, doi:10.4018/978-1-4666-0303-5.ch001
  • Maaike Kleinsmann, Tommaso Sarri, Marijke Melles (2018): Learning histories as an ethnographic method for designing teamwork in healthcare, In: CoDesign 2(16), doi:10.1080/15710882.2018.1538380
  • Christiane Rau, Anne-Katrin Neyer, Kathrin M. Möslein (2012): Innovation practices and their boundary-crossing mechanisms: a review and proposals for the future, In: Technology Analysis & Strategic Management 2(24), doi:10.1080/09537325.2012.647647
  • Thomas Binder, Erling Björgvinsson, Per-Anders Hillgren (2005): Configuring Places for Learning — Participatory Development of Learning Practices at Work, In: Learning, Working and Living, doi:10.1057/9780230522350_9
  • Monika Büscher (2005): Social Life under the Microscope?, In: Sociological Research Online 1(10), doi:10.5153/sro.966
  • Pernille Bjørn, Maria Menendez-Blanco, Valeria Borsotti (2022): Interventionist Research, In: Diversity in Computer Science, doi:10.1007/978-3-031-13314-5_3
  • Bettina Törpel (2005): Participatory design, In: Proceedings of the 4th decennial conference on Critical computing: between sense and sensibility, doi:10.1145/1094562.1094593
  • Kim M Unertl, Laurie L Novak, Kevin B Johnson, Nancy M Lorenzi (2010): Traversing the many paths of workflow research: developing a conceptual framework of workflow terminology through a systematic literature review, In: Journal of the American Medical Informatics Association 3(17), doi:10.1136/jamia.2010.004333
  • Geraldine Fitzpatrick, Gunnar Ellingsen (2012): A Review of 25 Years of CSCW Research in Healthcare: Contributions, Challenges and Future Agendas, In: Computer Supported Cooperative Work (CSCW) 4-6(22), doi:10.1007/s10606-012-9168-0
  • Jarmo Sarkkinen, Helena Karsten (2005): Verbal and visual representations in task redesign: how different viewpoints enter into information systems design discussions, In: Information Systems Journal 3(15), doi:10.1111/j.1365-2575.2005.00196.x
  • Volker Wulf, Claudia Müller, Volkmar Pipek, David Randall, Markus Rohde, Gunnar Stevens (2015): Practice-Based Computing: Empirically Grounded Conceptualizations Derived from Design Case Studies, In: Computer Supported Cooperative Work, doi:10.1007/978-1-4471-6720-4_7
  • Mirian Calvo, Madeleine Sclater (2021): Creating Spaces for Collaboration in Community Co‐design, In: International Journal of Art & Design Education 1(40), doi:10.1111/jade.12349
  • Eric Monteiro, Neil Pollock, Ole Hanseth, Robin Williams (2012): From Artefacts to Infrastructures, In: Computer Supported Cooperative Work (CSCW) 4-6(22), doi:10.1007/s10606-012-9167-1
  • Thomas Binder, Eva Brandt (2008): The Design:Lab as platform in participatory design research, In: CoDesign 2(4), doi:10.1080/15710880802117113
  • Jeanette Blomberg, Helena Karasti (2013): Reflections on 25 Years of Ethnography in CSCW, In: Computer Supported Cooperative Work (CSCW) 4-6(22), doi:10.1007/s10606-012-9183-1
  • Tariq O. Andersen (2013): Medication management in the making, In: Proceedings of the 2013 conference on Computer supported cooperative work, doi:10.1145/2441776.2441901
  • Sari T. Salmela, Anna-Liisa Syrjänen (2010): Boundaries between Participants in Outsourced Requirements Construction, In: Lecture Notes in Business Information Processing, doi:10.1007/978-3-642-14874-3_5
  • Bettina Törpel, Alex Voss, Mark Hartswood, Rob Procter (2008): Participatory Design: Issues and Approaches in Dynamic Constellations of Use, Design, and Research, In: Computer Supported Cooperative Work, doi:10.1007/978-1-84628-925-5_2
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