Qualitative Data Collection Technologies: A Comparison of Instant Messaging, Email, and Phone

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dc.contributor.authorDimond, Jill P.
dc.contributor.authorFiesler, Casey
dc.contributor.authorDiSalvo, Betsy
dc.contributor.authorPelc, Jon
dc.contributor.authorBruckman, Amy S.
dc.date.accessioned2023-06-08T11:45:09Z
dc.date.available2023-06-08T11:45:09Z
dc.date.issued2012
dc.description.abstractWith the growing body of qualitative research on HCI and social computing, it is natural that researchers may choose to conduct that research in a mediated fashion - over telephone or computer networks. In this paper we compare three different qualitative data collection technologies: phone, instant message (IM), and email. We use quantitative analysis techniques to examine the differences between the methods specifically concerning word count and qualitative codes. We find that there are differences between the methods, and that each technology has affordances that impact the data. Although phone interviews contain four times as many words on average as email and IM, we were surprised to discover that there is no significant difference in number of unique qualitative codes expressed between phone and IM.en
dc.identifier.doi10.1145/2389176.2389218
dc.identifier.urihttps://dl.eusset.eu/handle/20.500.12015/4948
dc.language.isoen
dc.publisherAssociation for Computing Machinery
dc.relation.ispartofProceedings of the 2012 ACM International Conference on Supporting Group Work
dc.subjectinternet studies
dc.subjectdata collection
dc.subjectqualitative research
dc.subjectmethods
dc.titleQualitative Data Collection Technologies: A Comparison of Instant Messaging, Email, and Phoneen
gi.citation.publisherPlaceNew York, NY, USA
gi.citation.startPage277–280
gi.conference.locationSanibel Island, Florida, USA

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