Carstensen, Peter H.; Nielsen, Morten (2000): Guiding the thrust! Analytical Concepts in the Service of Coordination Support Systems. COOP 2000: Cooperative Systems Design - The Use of Theories and Models. IOS Press. ISBN: 1-58603-042-6. pp. 131-146. Process Modelling. Sophia-Antipolis, February. 23-26 May 2000
