Journal Article

Infrastructure Management as Cooperative Work: Implications for Systems Design

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Date

2003, 2003

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Volume Title

Source

Computer Supported Cooperative Work (CSCW): Vol. 12, No. 1

Publisher

Springer

Abstract

This study looks at the data communicationsnetwork management organization (NMO) within alarge financial institution and appliesconcepts from Computer-Supported CooperativeWork (CSCW) and other domains to developtechniques for describing work within this andother similar organizations. Networkmanagement is one form of infrastructuremanagement, which is comprised of two kinds ofwork: real-time supervisory control work anddesign work. While many studies of group workfocus on the activities of small groups ofpeople engaged in either real-time supervisorycontrol or design work, examinations oforganizations where both kinds of work occurare relatively rare. The focus is on the workpatterns and data forms that are found withinthe NMO. Some of the implications of theanalysis in regard to the design of CSCWsystems are presented and discussed.

Description

Sandusky, Robert J. (2003): Infrastructure Management as Cooperative Work: Implications for Systems Design. Computer Supported Cooperative Work (CSCW): Vol. 12, No. 1. DOI: 10.1023/A:1022465603388. Springer. PISSN: 1573-7551. pp. 97-122

Keywords

boundary objects, communities of practice, CSCW, distributed supervisory control, information compounds, real-time supervisory control

Citation

DOI

10.1023/A:1022465603388

URI

URI

http://dx.doi.org/10.1023/A:1022465603388
 https://dl.eusset.eu/handle/20.500.12015/3630

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JCSCW Vol. 12 (2003)

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Referenced By

Number of citations to item: 6

  • (2011): Knowledge Management, In: Understanding Information Retrieval Systems, doi:10.1201/b11499-14
  • Helena Karasti, Karen S. Baker, Eija Halkola (2006): Enriching the Notion of Data Curation in E-Science: Data Managing and Information Infrastructuring in the Long Term Ecological Research (LTER) Network, In: Computer Supported Cooperative Work (CSCW) 4(15), doi:10.1007/s10606-006-9023-2
  • (2009): Network Management, In: Encyclopedia of Library and Information Sciences, Third Edition, doi:10.1081/e-elis3-120044293
  • Karen S. Baker, Cynthia L. Chandler (2008): Enabling long-term oceanographic research: Changing data practices, information management strategies and informatics, In: Deep Sea Research Part II: Topical Studies in Oceanography 18-19(55), doi:10.1016/j.dsr2.2008.05.009
  • Antti Silvast, Mikko J. Virtanen, Simone Abram (2022): Habits Over Routines: Remarks on Control Room Practices and Control Room Studies, In: Computer Supported Cooperative Work (CSCW) 1(33), doi:10.1007/s10606-022-09460-5
  • Kongjun Bao, Gaofeng Shen (2013): Research of Network Support System for University Logistics Management, In: 2013 International Conference on Computer Sciences and Applications, doi:10.1109/csa.2013.132
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