Journal Article

Documents in Place: Demarcating Places for Collaboration in Healthcare Settings

Thumbnail Image

Fulltext URI

Document type

Text/Journal Article

Additional Information

Date

2008, 2008

Authors

Journal Title

Journal ISSN

Volume Title

Source

Computer Supported Cooperative Work (CSCW): Vol. 17

Publisher

Springer

Abstract

The notion of place often connotes our understood reality populated with people, practices, meanings, and artifacts. This paper suggests that documents, whether electronic, paper-based, or set in stone, offer important insights into how people establish and maintain places for communication and coordination. Data from an ethnographic study in a large hospital system illustrates how doctors carefully craft their medical histories in various electronic record systems to demarcate specific places for their communication and coordination with specific collaborators. Such documents serve as portable places, allowing the doctors to navigate a constantly changing landscape of relevant patients, participants, times, and spaces. The documents demarcate such places by pointing out the interdependencies among particular participants, places, and times. Doctors care deeply about these documents and they play a central part not only in securing efficient communication and coordination but also in the socialization of newcomers. A study of the complex interrelationships between documents and place, therefore, offers important insights into organizational environments characterized by distributed and mobile work practices.

Description

Østerlund, Carsten S. (2008): Documents in Place: Demarcating Places for Collaboration in Healthcare Settings. Computer Supported Cooperative Work (CSCW): Vol. 17. DOI: 10.1007/s10606-007-9064-1. Springer. PISSN: 1573-7551. pp. 195-225

Keywords

communication genres, context, distributed work, documents, indexical analysis, knowledge sharing, medical informatics, mobile work, place, practice theory, space

Citation

DOI

10.1007/s10606-007-9064-1

URI

URI

http://dx.doi.org/10.1007/s10606-007-9064-1
 https://dl.eusset.eu/handle/20.500.12015/3999

Collections

JCSCW Vol. 17 (2008)

Endorsement

Review

Supplemented By

Referenced By

Number of citations to item: 51

  • Lucas D Introna, Niall Hayes, Zaina Al-Hejin (2019): The negotiated order and electronic patient records: A sociomaterial perspective, In: Journal of Information Technology 4(34), doi:10.1177/0268396219870548
  • Isto Huvila (2019): Authoring social reality with documents, In: Journal of Documentation 1(75), doi:10.1108/jd-04-2018-0063
  • Connie J. Pascal, Claire McInerney, John Orzano, Elizabeth C. Clark, Lynn Clemow (2013): The Use of Knowledge Management in Healthcare: The Implementation of Shared Care Plans in Electronic Medical Record Systems at One Primary Care Practice, In: Journal of Information & Knowledge Management 04(12), doi:10.1142/s0219649213500408
  • Lars Rune Christensen (2015): On Intertext in Chemotherapy: an Ethnography of Text in Medical Practice, In: Computer Supported Cooperative Work (CSCW) 1(25), doi:10.1007/s10606-015-9238-1
  • Bridget Kane, Saturnino Luz (2013): “Do no harm”: Fortifying MDT collaboration in changing technological times, In: International Journal of Medical Informatics 7(82), doi:10.1016/j.ijmedinf.2013.03.003
  • Emily J. Shearer, Jacob A. Blythe, Sarah E. Wieten, Elizabeth W. Dzeng, Miriam P. Cotler, Karin B. Porter-Williamson, Joshua B. Kayser, Stephanie M. Harman, David C. Magnus, Jason N. Batten (2024): Physician Perspectives on Challenges in Understanding Patient Preferences for Emergency Intubation, In: CHEST Critical Care 2(2), doi:10.1016/j.chstcc.2024.100053
  • Enrico Maria Piras, Alberto Zanutto (2014): "Le infermiere sanno quello che i medici vogliono": il lavoro di congiunzione nei TDEs, In: STUDI ORGANIZZATIVI 1, doi:10.3280/so2014-001002
  • Steven Houben, Mads Frost, Jakob E. Bardram (2015): Collaborative Affordances of Hybrid Patient Record Technologies in Medical Work, In: Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing, doi:10.1145/2675133.2675164
  • Elizabeth Kaziunas, Steve Sawyer, Carsten Østerlund (2011): Social scientists, documents and cyberinfrastructure, In: Proceedings of the 2011 iConference, doi:10.1145/1940761.1940784
  • Isto Huvila (2016): Awkwardness of becoming a boundary object: Mangle and materialities of reports, documentation data, and the archaeological work, In: The Information Society 4(32), doi:10.1080/01972243.2016.1177763
  • Thomas Winman (2014): Artifacts at Work, In: International Journal of Sociotechnology and Knowledge Development 2(6), doi:10.4018/ijskd.2014040104
  • Claus Bossen, Lotte Groth Jensen (2014): How physicians 'achieve overview', In: Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing, doi:10.1145/2531602.2531620
  • Steve Sawyer, Elizabeth Kaziunas, Carsten Øesterlund (2012): Social scientists and cyberinfrastructure, In: Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work, doi:10.1145/2145204.2145342
  • Torbjørg Meum (2013): “Lost in translation”: The challenges of seamless integration in nursing practices, In: International Journal of Medical Informatics 5(82), doi:10.1016/j.ijmedinf.2012.11.012
  • Kathleen H. Pine, Melissa Mazmanian (2014): Institutional logics of the EMR and the problem of 'perfect' but inaccurate accounts, In: Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing, doi:10.1145/2531602.2531652
  • Pedro Monteiro, Davide Nicolini, Ingrid Erickson, Lisa E. Cohen, Gina Dokko, Greetje F. Corporaal, Arvind Karunakaran, Beth A. Bechky, Siobhan O’Mahony (2024): Beyond the Buzz: Scholarly Approaches to the Study of Work, In: Journal of Management Inquiry 1(34), doi:10.1177/10564926241261259
  • Kevin Crowston, Jeff S. Saltz, Amira Rezgui, Yatish Hegde, Sangseok You (2019): Socio-technical Affordances for Stigmergic Coordination Implemented in MIDST, a Tool for Data-Science Teams, In: Proceedings of the ACM on Human-Computer Interaction CSCW(3), doi:10.1145/3359219
  • Jakob E. Bardram, Steven Houben (2017): Collaborative Affordances of Medical Records, In: Computer Supported Cooperative Work (CSCW) 1(27), doi:10.1007/s10606-017-9298-5
  • Alberto Zanutto (2017): ‘Two clicks and I’m in!’ Patients as co-actors in managing health data through a personal health record infrastructure, In: Health Informatics Journal 2(25), doi:10.1177/1460458217712056
  • Claus Bossen, Erik Grönvall (2015): Collaboration in-between, In: Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing, doi:10.1145/2675133.2675243
  • Jaime Snyder (2017): Vernacular Visualization Practices in a Citizen Science Project, In: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, doi:10.1145/2998181.2998239
  • Luigina Ciolfi, Myriam Lewkowicz, Kjeld Schmidt (2023): Computer-Supported Cooperative Work, In: Handbook of Human Computer Interaction, doi:10.1007/978-3-319-27648-9_30-1
  • Leah Kulp, Aleksandra Sarcevic, Yinan Zheng, Megan Cheng, Emily Alberto, Randall Burd (2020): Checklist Design Reconsidered: Understanding Checklist Compliance and Timing of Interactions, In: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3313831.3376853
  • Milisa Manojlovich, Julia Adler-Milstein, Molly Harrod, Anne Sales, Timothy P Hofer, Sanjay Saint, Sarah L Krein (2015): The Effect of Health Information Technology on Health Care Provider Communication: A Mixed-Method Protocol, In: JMIR Research Protocols 2(4), doi:10.2196/resprot.4463
  • Silvia Formasini, Francesco Miele, Enrico Maria Piras (2019): La digitalizzazione dei processi organizzativi in sanità. Il caso della gestione dei farmaci oncologici, In: WELFARE E ERGONOMIA 1, doi:10.3280/we2018-001006
  • Isto Huvila (2012): Authorship and Documentary Boundary Objects, In: 2012 45th Hawaii International Conference on System Sciences, doi:10.1109/hicss.2012.126
  • Pernille Bjørn, Mark Wulff, Mathias Schmidt Petræus, Naja Holten Møller (2021): Immersive Cooperative Work Environments (CWE): Designing Human-Building Interaction in Virtual Reality, In: Computer Supported Cooperative Work (CSCW) 3(30), doi:10.1007/s10606-021-09395-3
  • Gabriela Marcu, Anind K. Dey, Sara Kiesler (2021): Tensions in Representing Behavioral Data in an Electronic Health Record, In: Computer Supported Cooperative Work (CSCW) 3(30), doi:10.1007/s10606-021-09402-7
  • Enrico Maria Piras, Barbara Purin, Marco Stenico, Stefano Forti (2010): Prototyping a Personal Health Record Taking Social and Usability Perspectives into Account, In: Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, doi:10.1007/978-3-642-11745-9_7
  • Enrico Maria Piras, Alberto Zanutto (2010): Prescriptions, X-rays and Grocery Lists. Designing a Personal Health Record to Support (The Invisible Work Of) Health Information Management in the Household, In: Computer Supported Cooperative Work (CSCW) 6(19), doi:10.1007/s10606-010-9128-5
  • Jason N. Batten, Jacob A. Blythe, Sarah E. Wieten, Elizabeth Dzeng, Katherine E. Kruse, Miriam P. Cotler, Karin Porter-Williamson, Joshua B. Kayser, Stephanie M. Harman, David Magnus (2023): “No Escalation of Treatment” Designations, In: CHEST 1(163), doi:10.1016/j.chest.2022.08.2211
  • Geraldine Fitzpatrick, Gunnar Ellingsen (2012): A Review of 25 Years of CSCW Research in Healthcare: Contributions, Challenges and Future Agendas, In: Computer Supported Cooperative Work (CSCW) 4-6(22), doi:10.1007/s10606-012-9168-0
  • Matt Willis, Sarika Sharma, Jaime Snyder, Michelle Brown, Carsten Østerlund, Steve Sawyer (2014): Documents and distributed scientific collaboration, In: Proceedings of the companion publication of the 17th ACM conference on Computer supported cooperative work & social computing, doi:10.1145/2556420.2556491
  • Jeanette Blomberg, Helena Karasti (2013): Reflections on 25 Years of Ethnography in CSCW, In: Computer Supported Cooperative Work (CSCW) 4-6(22), doi:10.1007/s10606-012-9183-1
  • Deborah E. Davies (2019): Subterranean to Skyline—Street Trees as Boundary Agents in the Composition of the Street Section, In: Sustainable Places 2019, doi:10.3390/proceedings2019020026
  • C Osterlund, K Crowston (2011): What Characterize Documents That Bridge Boundaries Compared to Documents That Do Not? An Exploratory Study of Documentation in FLOSS Teams, In: 2011 44th Hawaii International Conference on System Sciences, doi:10.1109/hicss.2011.492
  • Thomas Winman, Roger Säljö, Hans Rystedt (2012): Local knowing and the use of electronic patient records: categories and continuity of health care, In: Health and Technology 3(2), doi:10.1007/s12553-012-0029-0
  • Laurie McLeod, Bill Doolin (2010): Documents As Mediating Artifacts in Contemporary IS Development, In: 2010 43rd Hawaii International Conference on System Sciences, doi:10.1109/hicss.2010.155
  • Joao Porto de Albuquerque, Marcel Christ (2014): Business Processes as Sociomaterial Networks: Exploring the Multiple Dimensions of Flexibility in Process Modeling, In: 2014 47th Hawaii International Conference on System Sciences, doi:10.1109/hicss.2014.192
  • Leah Kulp, Aleksandra Sarcevic, Megan Cheng, Randall S. Burd (2021): Towards Dynamic Checklists, In: ACM Transactions on Computer-Human Interaction 2(28), doi:10.1145/3444947
  • Enrico Maria Piras, Alberto Zanutto (2016): Tinkering Around Healthcare Infrastructures: Nursing Practices and Junction Work, In: COOP 2016: Proceedings of the 12th International Conference on the Design of Cooperative Systems, 23-27 May 2016, Trento, Italy, doi:10.1007/978-3-319-33464-6_11
  • Enrico Maria Piras, Alberto Zanutto (2014): “One day it will be you who tells us doctors what to do!”. Exploring the “Personal” of PHR in paediatric diabetes management, In: Information Technology & People 4(27), doi:10.1108/itp-02-2013-0030
  • Asbjørn Malte Pedersen, Claus Bossen (2024): Cultivating Data Practices Across Boundaries: How Organizations Become Data-driven, In: Computer Supported Cooperative Work (CSCW) 4(33), doi:10.1007/s10606-024-09489-8
  • Benedict Salazar Olgado, Lucy Pei (2022): Stewarding the Documental Afterlives of Refugee Tech Initiatives, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(6), doi:10.1145/3555560
  • Olle Sköld (2015): Documenting virtual world cultures, In: Journal of Documentation 2(71), doi:10.1108/jd-11-2013-0146
  • Ivan Kurniawan Nasution (2023): Geographies of Nusantara Planning Documents, In: Advances in 21st Century Human Settlements, doi:10.1007/978-981-99-3533-8_4
  • Polyxeni Vassilakopoulou, Miria Grisot, Margunn Aanestad (2018): Between Personal and Common: the Design of Hybrid Information Spaces, In: Computer Supported Cooperative Work (CSCW) 3-6(27), doi:10.1007/s10606-017-9304-y
  • Markus A. Feufel, F. Eric Robinson, Valerie L. Shalin (2011): The impact of medical record technologies on collaboration in emergency medicine, In: International Journal of Medical Informatics 8(80), doi:10.1016/j.ijmedinf.2010.09.008
  • Rebecca Randell, Stephanie Wilson, Peter Woodward (2010): Variations and Commonalities in Processes of Collaboration: The Need for Multi-Site Workplace Studies, In: Computer Supported Cooperative Work (CSCW) 1-2(20), doi:10.1007/s10606-010-9127-6
  • Troels Mønsted, Madhu C. Reddy, Jørgen P. Bansler (2011): The Use of Narratives in Medical Work: A Field Study of Physician-Patient Consultations, In: ECSCW 2011: Proceedings of the 12th European Conference on Computer Supported Cooperative Work, 24-28 September 2011, Aarhus Denmark, doi:10.1007/978-0-85729-913-0_5
  • Isto Huvila, Theresa Dirndorfer Anderson, Eva Hourihan Jansen, Pam McKenzie, Adam Worrall (2017): Boundary objects in information science, In: Journal of the Association for Information Science and Technology 8(68), doi:10.1002/asi.23817
Please note: Providing information about citations is only possible thanks to to the open metadata APIs provided by crossref.org and opencitations.net. These lists may be incomplete due to unavailable citation data.source: opencitations.net, crossref.org