Text Document

Pruning the Answer Garden: Knwoledge Sharing in Maintenance Engineering

Thumbnail Image

Fulltext URI

Document type

Text

Files

00173.pdf (334 KB)

Additional Information

Date

2003

Authors

Journal Title

Journal ISSN

Volume Title

Source

ECSCW 2003: Proceedings of the Eighth European Conference on Computer Supported Cooperative Work
Full Papers

Publisher

Kluwer Academic Publishers, Dordrecht, The Netherlands

Abstract

The Answer Garden supports knowledge sharing in two intertwined ways: by making relevant information retrievable and by mediating access to people with knowledge. We present a case study in which the Answer Garden approach was applied to encourage knowledge sharing in maintenance engineering of a steel mill. The results show that the sheer amount of drawings and the long history of changing classification schemes challenge the Answer Garden approach as well as domain-specific needs for technically mediated communication. Moreover, the given division of labor and organizational micro-politics prevent the Answer Garden approach from encouraging knowledge sharing. Based on these experiences, design directions for knowledge management systems are pointed out. Finally, the results of the study are related to a recent controversy on technology support for expertise location.

Description

Pipek, Volkmar; Wulf, Volker (2003): Pruning the Answer Garden: Knwoledge Sharing in Maintenance Engineering. ECSCW 2003: Proceedings of the Eighth European Conference on Computer Supported Cooperative Work. DOI: 10.1007/978-94-010-0068-0_1. Kluwer Academic Publishers, Dordrecht, The Netherlands. ISBN: 978-94-010-0068-0. pp. 1-20. Full Papers. Helsinki, Finland. 14–18 September 2003

Keywords

Citation

DOI

10.1007/978-94-010-0068-0_1

URI

URI

Collections

ECSCW 2003: Proceedings of the Eighth European Conference on Computer Supported Cooperative Work

Endorsement

Review

Supplemented By

Referenced By

Number of citations to item: 24

  • Tim Reichling, Michael Veith (2000): Expertise Sharing in a Heterogeneous Organizational Environment, In: ECSCW 2005, doi:10.1007/1-4020-4023-7_17
  • Iram Shahzadi, Qanita Ahmad, Imran Sarwar (2012): Industrial Informatics, In: Advances in Civil and Industrial Engineering, doi:10.4018/978-1-4666-0294-6.ch010
  • Volkmar Pipek, Volker Wulf, Aditya Johri (2011): Bridging Artifacts and Actors: Expertise Sharing in Organizational Ecosystems, In: Computer Supported Cooperative Work (CSCW) 2-3(21), doi:10.1007/s10606-011-9138-y
  • Kjeld Schmidt (2012): The Trouble with ‘Tacit Knowledge’, In: Computer Supported Cooperative Work (CSCW) 2-3(21), doi:10.1007/s10606-012-9160-8
  • (2011): Chapter 28Still Image Search and Retrieval, In: Understanding Information Retrieval Systems, doi:10.1201/b11499-35
  • Philip Engelbutzeder, Dave Randell, Marvin Landwehr, Konstantin Aal, Gunnar Stevens, Volker Wulf (2023): From Surplus and Scarcity toward Abundance: Understanding the Use of ICT in Food Resource Sharing Practices, In: ACM Transactions on Computer-Human Interaction 5(30), doi:10.1145/3589957
  • Denise J. Wilkins, Srihari Hulikal Muralidhar, Max Meijer, Laura Lascau, Siân Lindley (2022): Gigified Knowledge Work: Understanding Knowledge Gaps When Knowledge Work and On-Demand Work Intersect, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(6), doi:10.1145/3512940
  • Qing Nancy Xia (2024): Supporting Spreadsheet Users in Knowledge Sharing, In: 2024 IEEE Symposium on Visual Languages and Human-Centric Computing (VL/HCC), doi:10.1109/vl/hcc60511.2024.00059
  • Alexander Boden, Gabriela Avram, Liam Bannon, Volker Wulf (2009): Knowledge Management in Distributed Software Development Teams - Does Culture Matter?, In: 2009 Fourth IEEE International Conference on Global Software Engineering, doi:10.1109/icgse.2009.10
  • Elisabeth Davenport, Herbert W. Snyder (2005): Managing social capital, In: Annual Review of Information Science and Technology 1(39), doi:10.1002/aris.1440390119
  • K. Kashimura, Y. Hara, N. Ikeya, David Randall (2015): Patterns of Work: A Pragmatic Approach, In: Computer Supported Cooperative Work, doi:10.1007/978-1-4471-6720-4_4
  • Lasse Metso, Salla Marttonen, Nils E. Thenent, Linda B. Newnes (2016): Adapting the SHEL model in investigating industrial maintenance, In: Journal of Quality in Maintenance Engineering 1(22), doi:10.1108/jqme-12-2014-0059
  • Marleen Huysman, Volker Wulf (2006): IT to Support Knowledge Sharing in Communities, towards a Social Capital Analysis, In: Journal of Information Technology 1(21), doi:10.1057/palgrave.jit.2000053
  • Joachim Hinrichs, Volkmar Pipek, Volker Wulf (2000): Context Grabbing: Assigning Metadata in Large Document Collections, In: ECSCW 2005, doi:10.1007/1-4020-4023-7_19
  • (2009): Recommender Systems and Expert Locators, In: Encyclopedia of Library and Information Sciences, Third Edition, doi:10.1081/e-elis3-120044532
  • Kimia Kiani, Parmit K. Chilana, Andrea Bunt, Tovi Grossman, George Fitzmaurice (2020): “I Would Just Ask Someone”: Learning Feature-Rich Design Software in the Modern Workplace, In: 2020 IEEE Symposium on Visual Languages and Human-Centric Computing (VL/HCC), doi:10.1109/vl/hcc50065.2020.9127288
  • Saqib Saeed, Rizwan Ahmad, Zaigham Mahmood, Mohammad Ayoub Khan (2012): Technology Support for Knowledge Management in Industrial Settings, In: Advances in Civil and Industrial Engineering, doi:10.4018/978-1-4666-0294-6.ch009
  • Qing Nancy Xia, Advait Sarkar, Duncan P. Brumby, Anna Cox (2024): The Paradox of Spreadsheet Self-Efficacy: Social Incentives for Informal Knowledge Sharing in End-User Programming, In: 2024 IEEE Symposium on Visual Languages and Human-Centric Computing (VL/HCC), doi:10.1109/vl/hcc60511.2024.00019
  • Patricia Ruma Spence, Madhu Reddy (2011): Beyond Expertise Seeking: A Field Study of the Informal Knowledge Practices of Healthcare IT Teams, In: Computer Supported Cooperative Work (CSCW) 2-3(21), doi:10.1007/s10606-011-9135-1
  • Tim Reichling, Michael Veith, Volker Wulf (2007): Expert Recommender: Designing for a Network Organization, In: Computer Supported Cooperative Work (CSCW) 4-5(16), doi:10.1007/s10606-007-9055-2
  • Daniela Petrelli, Vitaveska Lanfranchi, Fabio Ciravegna, Ravish Begdev, Sam Chapman (2011): Highly focused document retrieval in aerospace engineering, In: Aslib Proceedings 2/3(63), doi:10.1108/00012531111135637
  • Nico Castelli, Aparecido Fabiano Pinatti de Carvalho, Nico Vitt, Sebastian Taugerbeck, Dave Randall, Peter Tolmie, Gunnar Stevens, Volker Wulf (2021): On technology-assisted energy saving: challenges of digital plumbing in industrial settings, In: Human–Computer Interaction 4(37), doi:10.1080/07370024.2020.1855589
  • Maria Normark, Dave Randall (2000): Local Expertise at an Emergency Call Centre, In: ECSCW 2005, doi:10.1007/1-4020-4023-7_18
  • Mark S. Ackerman, Juri Dachtera, Volkmar Pipek, Volker Wulf (2013): Sharing Knowledge and Expertise: The CSCW View of Knowledge Management, In: Computer Supported Cooperative Work (CSCW) 4-6(22), doi:10.1007/s10606-013-9192-8
Please note: Providing information about citations is only possible thanks to to the open metadata APIs provided by crossref.org and opencitations.net. These lists may be incomplete due to unavailable citation data.source: opencitations.net, crossref.org