Implications of Synchronous IVR Radio on Syrian Refugee Health and Community Dynamics

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dc.contributor.authorTalhouk, R.
dc.contributor.authorBartindale, T.
dc.contributor.authorMontague, K.
dc.contributor.authorMesmar, S.
dc.contributor.authorAkik, C.
dc.contributor.authorGhassani, A.
dc.contributor.authorNajem, M.
dc.contributor.authorGhattas, H.
dc.contributor.authorOlivier, P.
dc.contributor.authorBalaam, M.
dc.contributor.editorLewkowicz, Myriam
dc.contributor.editorRohde, Markus
dc.contributor.editorMulder, Ingrid
dc.contributor.editorSchuler, Douglas
dc.date.accessioned2019-04-04T19:54:11Z
dc.date.available2019-04-04T19:54:11Z
dc.date.issued2017
dc.description.abstractWith 1,033,513 Syrian refugees adding a strain on the Lebanese healthcare system, innovation is key to improving access to healthcare. Our previous work identified the potential for technology to improve access to antenatal care services and increase refugee agency. Using (1) paper mock ups and a mobile based prototype, (2) process mapping, (3) focus groups and interviews and (4) key informant meetings, we explored the concept of refugee led community radio shows to deliver peer-led healthcare. We observed the influence of community radio shows on Syrian refugee health education, community dynamics and community agency in relationships between healthcare providers and refugees. Refugees were positively impacted through situating the technology within the community. We highlight issues around trust, agency, understanding, self-organization and privacy that resulted from running the shows through mock ups and a mobile based prototype. Our findings inform future work in community run radio shows.en
dc.identifier.doi10.1145/3083671.3083690
dc.identifier.isbn978-1-4503-4854-6
dc.language.isoen
dc.publisherACM Press, New York
dc.relation.ispartofProceedings of the 8th International Conference on Communities and Technologies
dc.subjectAgency
dc.subjectCommunity Radio Shows
dc.subjectHealth Education
dc.subjectIVR
dc.subjectLebanon
dc.subjectRefugees
dc.subjectSyrian Refugees
dc.subjectTechnology
dc.titleImplications of Synchronous IVR Radio on Syrian Refugee Health and Community Dynamicsen
dc.typeText/Conference Paper
gi.citation.endPage202
gi.citation.startPage193
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gi.conference.dateJune 26-30, 2017
gi.conference.locationTroyes, France
gi.conference.sessiontitleLong Papers
mci.conference.reviewfull

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