Journal Article

e-Infrastructures: How Do We Know and Understand Them? Strategic Ethnography and the Biography of Artefacts

Loading...
Thumbnail Image

Fulltext URI

Document type

Text/Journal Article

Additional Information

Date

Journal Title

Journal ISSN

Volume Title

Publisher

Springer

Abstract

In health research and services, and in many other domains, we note the emergence of large-scale information systems intended for long-term use with multiple users and uses. These e-infrastructures are becoming more widespread and pervasive and, by enabling effective sharing of information and coordination of activities between diverse, dispersed groups, are expected to transform knowledge-based work. Social scientists have sought to analyse the significance of these systems and the processes by which they are created. Much current attention has been drawn to the often-problematic experience of those attempting to establish them. By contrast, this paper is inspired by concerns about the theoretical and methodological weakness of many studies of technology and work organisation—particularly the dominance of relatively short-term, often single site studies of technology implementation. These weaknesses are particularly acute in relation to the analysis of infrastructural technologies. We explore the relevance to such analysis of recent developments in what we call the Biography of Artefacts (BoA) perspective—which emphasises the value of strategic ethnography : theoretically-informed, multi-site and longitudinal studies: We seek to draw insights here from a programme of empirical research into the long-term evolution of corporate e-infrastructures (reflected in current Enterprise Resource Planning systems) and review some new conceptual tools arising from recent research into e-Infrastructures (e-Is). These are particularly relevant to understanding the current and ongoing difficulties encountered in attempts to develop large-scale Health Infrastructures.

Description

Pollock, Neil; Williams, Robin (2010): e-Infrastructures: How Do We Know and Understand Them? Strategic Ethnography and the Biography of Artefacts. Computer Supported Cooperative Work (CSCW): Vol. 19, No. 6. DOI: 10.1007/s10606-010-9129-4. Springer. PISSN: 1573-7551. pp. 521-556

Keywords

Biography of artefacts (BoA) approach, e-infrastructures, Enterprise resource planning (ERP) systems, Health infrastructures, Strategic ethnography

Citation

URI

Endorsement

Review

Supplemented By

Referenced By


Number of citations to item: 96

  • Nada Nadhrah, Vaughan Michell (2015): Workarounds, In: Healthcare Administration, doi:10.4018/978-1-4666-6339-8.ch016
  • Gunnar Ellingsen, Morten Hertzum, Line Melby (2022): The Tension between National and Local Concerns in Preparing for Large-Scale Generic Systems in Healthcare, In: Computer Supported Cooperative Work (CSCW) 3(31), doi:10.1007/s10606-022-09424-9
  • Sheila Anderson, Tobias Blanke (2015): Infrastructure as intermeditation – from archives to research infrastructures, In: Journal of Documentation 6(71), doi:10.1108/jd-07-2014-0095
  • Trisha Greenhalgh, Sara E Shaw, Anica Alvarez Nishio, Amy Booth, Richard Byng, Aileen Clarke, Francesca Dakin, Roz Davies, Stuart Faulkner, Nina Hemmings, Laiba Husain, Asli Kalin, Emma Ladds, Lucy Moore, Rebecca Rosen, Sarah Rybczynska-Bunt, Joseph Wherton, Sietse Wieringa (2022): Protocol: Remote care as the ‘new normal’?  Multi-site case study in UK general practice, In: NIHR Open Research, doi:10.3310/nihropenres.13289.1
  • Lisa Lee, Robin Williams, Aziz Sheikh (2016): How does joint procurement affect the design, customisation and usability of a hospital ePrescribing system?, In: Health Informatics Journal 4(22), doi:10.1177/1460458215592915
  • Susanne Bødker, Christian Dindler, Ole Sejer Iversen (2017): Tying Knots: Participatory Infrastructuring at Work, In: Computer Supported Cooperative Work (CSCW) 1-2(26), doi:10.1007/s10606-017-9268-y
  • Miria Grisot, Polyxeni Vassilakopoulou (2013): Infrastructures in healthcare: The interplay between generativity and standardization, In: International Journal of Medical Informatics 5(82), doi:10.1016/j.ijmedinf.2012.08.010
  • Helena Karasti, Volkmar Pipek, Geoffrey C. Bowker (2018): An Afterword to ‘Infrastructuring and Collaborative Design’, In: Computer Supported Cooperative Work (CSCW) 2(27), doi:10.1007/s10606-017-9305-x
  • Alexander Peine, Ellen H.M. Moors (2015): Valuing health technology – habilitating and prosthetic strategies in personal health systems, In: Technological Forecasting and Social Change, doi:10.1016/j.techfore.2014.08.019
  • Gerben W. de Vries, Wouter P.C. Boon, Alexander Peine (2016): User-led innovation in civic energy communities, In: Environmental Innovation and Societal Transitions, doi:10.1016/j.eist.2015.09.001
  • Aziz Sheikh, Jamie Coleman, Antony Chuter, Robin Williams, Richard Lilford, Ann Slee, Zoe Morrison, Kathrin Cresswell, Ann Robertson, Sarah Slight, Hajar Mozaffar, Lisa Lee, Sonal Shah, Sarah Pontefract, Abby King, Valeri Wiegel, Samuel Watson, Nde-Eshimuni Salema, David Bates, Anthony Avery, Alan Girling, Lucy McCloughan, Neil Watson (2022): Electronic prescribing systems in hospitals to improve medication safety: a multimethods research programme, In: Programme Grants for Applied Research 7(10), doi:10.3310/ksrs2009
  • Dave Murray-Rust, Katerina Gorkovenko, Dan Burnett, Daniel Richards (2019): Entangled Ethnography: Towards a collective future understanding, In: Proceedings of the Halfway to the Future Symposium 2019, doi:10.1145/3363384.3363405
  • Daniel Mwesigwa, Christopher Csíkszentmihályi (2024): Air/time Travel: Rethinking Appropriation in Global HCI and Futures of Electronic Exchange, In: Proceedings of the CHI Conference on Human Factors in Computing Systems, doi:10.1145/3613904.3642590
  • Ségolène Tarte, Pip Willcox, Hugh Glaser, David De Roure (2015): Archetypal Narratives in Social Machines, In: Proceedings of the ACM Web Science Conference, doi:10.1145/2786451.2786471
  • Jac Williams, Stephen Malden, Catherine Heeney, Matt Bouamrane, Mike Holder, Uditha Perera, David W. Bates, Aziz Sheikh (2022): Optimizing Hospital Electronic Prescribing Systems: A Systematic Scoping Review, In: Journal of Patient Safety 2(18), doi:10.1097/pts.0000000000000867
  • Philip Tchernavskij, Susanne Bødker (2022): Entangled Artifacts: The Meeting Between a Volunteer-run Citizen Science Project and a Biodiversity Data Platform, In: Nordic Human-Computer Interaction Conference, doi:10.1145/3546155.3546682
  • Mikael Johnson, Hajar Mozaffar, Gian Marco Campagnolo, Sampsa Hyysalo, Neil Pollock, Robin Williams (2013): The managed prosumer: evolving knowledge strategies in the design of information infrastructures, In: Information, Communication & Society 7(17), doi:10.1080/1369118x.2013.830635
  • Eric Lettkemann (2023): Analysing Innovation Biographies: The Example of Electron Microscopy, In: Berlin Keys to the Sociology of Technology, doi:10.1007/978-3-658-41683-6_8
  • Matjaz Vidmar, Alessandro Rosiello, Niki Vermeulen, Robin Williams, Julian Dines (2020): New Space and Agile Innovation: Understanding transition to open innovation by examining innovation networks and moments, In: Acta Astronautica, doi:10.1016/j.actaastro.2019.09.029
  • Petter Nielsen, Johan Ivar Sæbø (2015): Three Strategies for Functional Architecting: Cases from the Health Systems of Developing Countries, In: Information Technology for Development 1(22), doi:10.1080/02681102.2015.1026304
  • Hajar Mozaffar, Kathrin M. Cresswell, Lisa Lee, Robin Williams, Aziz Sheikh (2016): Taxonomy of delays in the implementation of hospital computerized physician order entry and clinical decision support systems for prescribing: a longitudinal qualitative study, In: BMC Medical Informatics and Decision Making 1(16), doi:10.1186/s12911-016-0263-x
  • Ali Eshraghi (2013): ICT practices by voluntary groups, In: Proceedings of the 2013 conference on Computer supported cooperative work companion, doi:10.1145/2441955.2441968
  • Antti Silvast, Mikko J. Virtanen (2021): On Theory–Methods Packages in Science and Technology Studies, In: Science, Technology, & Human Values 1(48), doi:10.1177/01622439211040241
  • Matjaz Vidmar (2019): Agile Space Living Lab – The Emergence of a New High-Tech Innovation Paradigm, In: Space Policy, doi:10.1016/j.spacepol.2019.05.002
  • Claus Bossen, Pelle Ehn, Helena Karasti, Carl Di Salvo, Andrew Clement, Volkmar Pipek, Yvonne Dittrich (2014): Infrastructuring, collaboration and evolving socio-material practices of changing our world, In: Proceedings of the 13th Participatory Design Conference: Short Papers, Industry Cases, Workshop Descriptions, Doctoral Consortium papers, and Keynote abstracts - Volume 2, doi:10.1145/2662155.2662211
  • Peter Lyle, Mariacristina Sciannamblo, Maurizio Teli (2018): Fostering Commonfare. Infrastructuring Autonomous Social Collaboration, In: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3173574.3174026
  • Pernille Bjørn, Morten Esbensen, Rasmus Eskild Jensen, Stina Matthiesen (2014): Does Distance Still Matter? Revisiting the CSCW Fundamentals on Distributed Collaboration, In: ACM Transactions on Computer-Human Interaction 5(21), doi:10.1145/2670534
  • Björn Fischer, Alexander Peine, Britt Östlund (2022): Doing User Involvement: Shifting Interstices and Coalescing Tensions in Care Technology, In: Science, Technology, & Human Values 5(49), doi:10.1177/01622439221143196
  • Pernille Bjørn, Finn Kensing (2013): Special issue on information infrastructures for healthcare: The global and local relation, In: International Journal of Medical Informatics 5(82), doi:10.1016/j.ijmedinf.2013.01.004
  • Eli Larsen, Gunnar Ellingsen (2014): Nothing Free About Free Market, In: COOP 2014 - Proceedings of the 11th International Conference on the Design of Cooperative Systems, 27-30 May 2014, Nice (France), doi:10.1007/978-3-319-06498-7_5
  • Gianpaolo Coro, Giancarlo Panichi, Paolo Scarponi, Pasquale Pagano (2017): Cloud computing in a distributed e‐infrastructure using the web processing service standard, In: Concurrency and Computation: Practice and Experience 18(29), doi:10.1002/cpe.4219
  • Hong Shen, Cori Faklaris, Haojian Jin, Laura Dabbish, Jason I. Hong (2020): 'I Can't Even Buy Apples If I Don't Use Mobile Pay?', In: Proceedings of the ACM on Human-Computer Interaction CSCW2(4), doi:10.1145/3415241
  • Jeremy Huggett (2024): Deconstructing the Digital Infrastructures Supporting Archaeological Knowledge, In: Current Swedish Archaeology, doi:10.37718/csa.2023.01
  • Claire Dambrin, Bénédicte Grall (2022): Long-term alterations of ERP systems: lasting through relinquishment and regeneration, In: Qualitative Research in Accounting & Management 2(20), doi:10.1108/qram-03-2022-0043
  • Björn Fischer, Britt Östlund, Alexander Peine (2024): Aging enacted in practice: How unloved objects thrive in the shadows of care, In: Journal of Aging Studies, doi:10.1016/j.jaging.2024.101266
  • Andrés Domínguez Hernández (2023): Self-updating Prophecies: An Inquiry into Imagining and Building Decentralized Sensor Networks, In: Science, Technology, & Human Values 6(49), doi:10.1177/01622439231160466
  • Carla Simone, Angela Locoro, Federico Cabitza (2018): Drift of a Corporate Social Media: The Design and Outcomes of a Longitudinal Study, In: Lecture Notes in Information Systems and Organisation, doi:10.1007/978-3-319-90503-7_15
  • Helena Karasti, Jeanette Blomberg (2017): Studying Infrastructuring Ethnographically, In: Computer Supported Cooperative Work (CSCW) 2(27), doi:10.1007/s10606-017-9296-7
  • Tangni C. Dahl-Jørgensen, Elena Parmiggiani (2023): Caseworkers’ participation in procurement: Infrastructuring Child Welfare Services in Norway, In: Computer Supported Cooperative Work (CSCW) 4(32), doi:10.1007/s10606-023-09469-4
  • Preeti Mudliar (2021): Biographies of Biometric Devices: The POS Machine at Work in India's PDS, In: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3411764.3445553
  • Jeremy Huggett (2024): Unravelling Archaeological Digital Infrastructures, In: Current Swedish Archaeology, doi:10.37718/csa.2023.08
  • Alexander Peine (2011): Challenging Incommensurability: What We Can Learn from Ludwik Fleck for the Analysis of Configurational Innovation, In: Minerva 4(49), doi:10.1007/s11024-011-9180-4
  • Elena Parmiggiani, Eric Monteiro, Vidar Hepsø (2015): The Digital Coral: Infrastructuring Environmental Monitoring, In: Computer Supported Cooperative Work (CSCW) 5(24), doi:10.1007/s10606-015-9233-6
  • Valeri Wiegel, Abby King, Hajar Mozaffar, Kathrin Cresswell, Robin Williams, Aziz Sheik (2019): A systematic analysis of the optimization of computerized physician order entry and clinical decision support systems: A qualitative study in English hospitals, In: Health Informatics Journal 2(26), doi:10.1177/1460458219868650
  • Petter Grytten Almklov, Kristin Halvorsen, Jens Petter Johansen (2020): Accountability on the Fly - Accounting for Trouble in Space Operations, In: Computer Supported Cooperative Work (CSCW) 1-2(29), doi:10.1007/s10606-019-09370-z
  • Andrés Domínguez Hernández, Richard Owen, Dan Saattrup Nielsen, Ryan McConville (2023): Ethical, political and epistemic implications of machine learning (mis)information classification: insights from an interdisciplinary collaboration between social and data scientists, In: Journal of Responsible Innovation 1(10), doi:10.1080/23299460.2023.2222514
  • H. D. J. Hogg, M. Al-Zubaidy, P. A. Keane, G. Hughes, F. R. Beyer, G. Maniatopoulos (2023): Evaluating the translation of implementation science to clinical artificial intelligence: a bibliometric study of qualitative research, In: Frontiers in Health Services, doi:10.3389/frhs.2023.1161822
  • Jac Williams, David W Bates, Aziz Sheikh (2020): Optimising electronic prescribing in hospitals: a scoping review protocol, In: BMJ Health & Care Informatics 1(27), doi:10.1136/bmjhci-2019-100117
  • Matjaz Vidmar (2021): Enablers, Equippers, Shapers and Movers: A typology of innovation intermediaries' interventions and the development of an emergent innovation system, In: Acta Astronautica, doi:10.1016/j.actaastro.2020.10.011
  • Rebecca Randell, Natasha Alvarado, Mai Elshehaly, Lynn McVey, Robert M West, Patrick Doherty, Dawn Dowding, Amanda J Farrin, Richard G Feltbower, Chris P Gale, Joanne Greenhalgh, Julia Lake, Mamas Mamas, Rebecca Walwyn, Roy A Ruddle (2022): Design and evaluation of an interactive quality dashboard for national clinical audit data: a realist evaluation, In: Health and Social Care Delivery Research 12(10), doi:10.3310/wbkw4927
  • Jeanette Blomberg, Helena Karasti (2013): Reflections on 25 Years of Ethnography in CSCW, In: Computer Supported Cooperative Work (CSCW) 4-6(22), doi:10.1007/s10606-012-9183-1
  • Mohammad Hossein Jarrahi, Steve Sawyer, Ingrid Erickson (2021): Digital assemblages, information infrastructures, and mobile knowledge work, In: Journal of Information Technology 3(37), doi:10.1177/02683962211050943
  • Hajar Mozaffar, Robin Williams, Kathrin Cresswell, Aziz Sheikh (2018): Anglicization of hospital information systems: Managing diversity alongside particularity, In: International Journal of Medical Informatics, doi:10.1016/j.ijmedinf.2018.09.014
  • Miria Grisot, Polyxeni Vassilakopoulou (2015): The Work of Infrastructuring: A Study of a National eHealth Project, In: ECSCW 2015: Proceedings of the 14th European Conference on Computer Supported Cooperative Work, 19-23 September 2015, Oslo, Norway, doi:10.1007/978-3-319-20499-4_11
  • José David Gómez-Urrego (2019): The intersections between infrastructures and expectations: repair and breakdown in Yachay, the city of knowledge in Ecuador, In: Tapuya: Latin American Science, Technology and Society 1(2), doi:10.1080/25729861.2019.1649963
  • Chorong Kim, Haesung Yang, Sukwoo Jang, Ki-Young Nam (2018): Grumble to Policy Need, In: Proceedings of the 2018 Designing Interactive Systems Conference, doi:10.1145/3196709.3196774
  • Janaki Srinivasan, Aditya Johri (2013): Creating machine readable men, In: Proceedings of the Sixth International Conference on Information and Communication Technologies and Development: Full Papers - Volume 1, doi:10.1145/2516604.2516625
  • Emma Ladds, Trisha Greenhalgh, Richard Byng, Sarah Rybczynska-Bunt, Asli Kalin, Sara Shaw (2023): A contemporary ontology of continuity in general practice: Capturing its multiple essences in a digital age, In: Social Science & Medicine, doi:10.1016/j.socscimed.2023.116112
  • Miria Grisot, Polyxeni Vassilakopoulou (2017): Re-Infrastructuring for eHealth: Dealing with Turns in Infrastructure Development, In: Computer Supported Cooperative Work (CSCW) 1-2(26), doi:10.1007/s10606-017-9264-2
  • Bente Christensen, Gunnar Ellingsen (2016): Evaluating Model-Driven Development for large-scale EHRs through the openEHR approach, In: International Journal of Medical Informatics, doi:10.1016/j.ijmedinf.2016.02.004
  • Polyxeni Vassilakopoulou, Miria Grisot, Margunn Aanestad (2015): Co-Creation of Patient-Oriented Services: Design of Electronic Booking for Norwegian Healthcare, In: Lecture Notes in Business Information Processing, doi:10.1007/978-3-319-21783-3_14
  • Benedikt Fecher, Rebecca Kahn, Nataliia Sokolovska, Teresa Völker, Philip Nebe (2021): Making a Research Infrastructure: Conditions and Strategies to Transform a Service into an Infrastructure, In: Science and Public Policy 4(48), doi:10.1093/scipol/scab026
  • Elena Parmiggiani (2014): Of Corals and Web Portals: Towards a Digital Representation of Risk for the Cold-Water Corals in the Oil and Gas Sector, In: COOP 2014 - Proceedings of the 11th International Conference on the Design of Cooperative Systems, 27-30 May 2014, Nice (France), doi:10.1007/978-3-319-06498-7_7
  • Geert Vissers, Ben Dankbaar (2013): Starting up and growing stronger: life lessons from a biotechnology company, In: Management & Organizational History 1(9), doi:10.1080/17449359.2013.830976
  • Nelson King (2013): Exploring the impact of operating model choice on the governance of inter-organizational workflow: the U.S. e-prescribing network, In: European Journal of Information Systems 5(22), doi:10.1057/ejis.2012.47
  • Robin Williams (2016): Why is it difficult to achieve e-health systems at scale?, In: Information, Communication & Society 4(19), doi:10.1080/1369118x.2015.1118521
  • Kathrin Cresswell, Aziz Sheikh, Bryony Dean Franklin, Marta Krasuska, Hung Nguyen, Susan Hinder, Wendy Lane, Hajar Mozaffar, Kathy Mason, Sally Eason, Henry Potts, Robin Williams (2020): Formative independent evaluation of a digital change programme in the English National Health Service: study protocol for a longitudinal qualitative study, In: BMJ Open 10(10), doi:10.1136/bmjopen-2020-041275
  • Maria Menendez-Blanco, Antonella De Angeli, Maurizio Teli (2017): Biography of a Design Project through the Lens of a Facebook Page, In: Computer Supported Cooperative Work (CSCW) 1-2(26), doi:10.1007/s10606-017-9270-4
  • Sundeep Sahay, Johan Sæbø, Jørn Braa (2013): Scaling of HIS in a global context: Same, same, but different, In: Information and Organization 4(23), doi:10.1016/j.infoandorg.2013.08.002
  • Eric Lettkemann (2019): Innovationsbiografische Analysen. Am Beispiel Elektronenmikroskopie, In: Berliner Schlüssel zur Techniksoziologie, doi:10.1007/978-3-658-22257-4_8
  • Nina Baur, Lilli Alexa Braunisch, Jannis Hergesell (2021): Methoden der Innovationsforschung, In: Handbuch Innovationsforschung, doi:10.1007/978-3-658-17671-6_64-1
  • Kathrin M. Cresswell, Lisa Lee, Hajar Mozaffar, Robin Williams, Aziz Sheikh, (2016): Sustained User Engagement in Health Information Technology: The Long Road from Implementation to System Optimization of Computerized Physician Order Entry and Clinical Decision Support Systems for Prescribing in Hospitals in England, In: Health Services Research 5(52), doi:10.1111/1475-6773.12581
  • Roberto Cibin, Sarah Robinson, Maurizio Teli, Conor Linehan, Laura Maye, Christopher Csíkszentmihályi (2020): Shaping Social Innovation in Local Communities, In: Proceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society, doi:10.1145/3419249.3420178
  • Nina Baur, Lilli Alexa Braunisch, Jannis Hergesell (2021): Methoden der Innovationsforschung, In: Handbuch Innovationsforschung, doi:10.1007/978-3-658-17668-6_64
  • Björn Fischer, Britt Östlund, Nicole K. Dalmer, Andrea Rosales, Alexander Peine, Eugène Loos, Louis Neven, Barbara Marshall (2021): Co-Design as Learning: The Differences of Learning When Involving Older People in Digitalization in Four Countries, In: Societies 2(11), doi:10.3390/soc11020066
  • Philipp Rutz, Christoph Kotthaus, Aparecido Fabiano Pinatti de Carvalho, Dave Randall, Volkmar Pipek (2023): The Relevance of KES-Oriented Processes for the Implementation of ERP Systems: Findings From an Empirical Study in German SMEs, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(7), doi:10.1145/3610104
  • Gianpaolo Coro, Giancarlo Panichi, Pasquale Pagano, Erico Perrone (2020): NLPHub: An e‐Infrastructure‐based text mining hub, In: Concurrency and Computation: Practice and Experience 5(33), doi:10.1002/cpe.5986
  • Antti Silvast, Mikko J. Virtanen, Govert Valkenburg, Rico Kongsager (2024): How does science and technology studies contribute to climate mitigation research? Advanced review of infrastructure as a concept and method, In: WIREs Climate Change 4(15), doi:10.1002/wcc.888
  • Andrey Elizondo (2024): Governance intricacies in implementing regional shared care records: A qualitative study in the national health service, England, In: Health Informatics Journal 4(30), doi:10.1177/14604582241290709
  • Antti Silvast, Mikko J. Virtanen (2019): An assemblage of framings and tamings: multi-sited analysis of infrastructures as a methodology, In: Journal of Cultural Economy 6(12), doi:10.1080/17530350.2019.1646156
  • Susann Wagenknecht, Matthias Korn (2016): Hacking as Transgressive Infrastructuring, In: Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing, doi:10.1145/2818048.2820027
  • Mandana Farzaneh, Iman Raeesi Vanani, Babak Sohrabi (2013): A Survey Study of Influential Factors in the Implementation of Enterprise Resource Planning Systems, In: International Journal of Enterprise Information Systems 1(9), doi:10.4018/jeis.2013010105
  • Elena Parmiggiani (2017): This Is Not a Fish: On the Scale and Politics of Infrastructure Design Studies, In: Computer Supported Cooperative Work (CSCW) 1-2(26), doi:10.1007/s10606-017-9266-0
  • Matthew S. Mayernik, Jillian C. Wallis, Christine L. Borgman (2012): Unearthing the Infrastructure: Humans and Sensors in Field-Based Scientific Research, In: Computer Supported Cooperative Work (CSCW) 1(22), doi:10.1007/s10606-012-9178-y
  • Liv Karen Johannessen, Aud Obstfelder, Ann Therese Lotherington (2013): Scaling of an information system in a public healthcare market—Infrastructuring from the vendor's perspective, In: International Journal of Medical Informatics 5(82), doi:10.1016/j.ijmedinf.2012.09.005
  • Nada Nadhrah, Vaughan Michell (2014): Workarounds, In: Advances in Healthcare Information Systems and Administration, doi:10.4018/978-1-4666-4546-2.ch006
  • Antti Silvast, Robin Williams, Sampsa Hyysalo, Kjetil Rommetveit, Charles Raab (2018): Who ‘Uses’ Smart Grids? The Evolving Nature of User Representations in Layered Infrastructures, In: Sustainability 10(10), doi:10.3390/su10103738
  • Matthew S. Mayernik, David L. Hart, Keith E. Maull, Nicholas M. Weber (2016): Assessing and tracing the outcomes and impact of research infrastructures, In: Journal of the Association for Information Science and Technology 6(68), doi:10.1002/asi.23721
  • Marisa Leavitt Cohn (2016): Convivial Decay, In: Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing, doi:10.1145/2818048.2820077
  • Kathrin M Cresswell, Hajar Mozaffar, Lisa Lee, Robin Williams, Aziz Sheikh (2016): Safety risks associated with the lack of integration and interfacing of hospital health information technologies: a qualitative study of hospital electronic prescribing systems in England, In: BMJ Quality & Safety 7(26), doi:10.1136/bmjqs-2015-004925
  • Violeta Tsenova, Maurizio Teli, Joëlla van Donkersgoed, Thomas Cauvin (2024): Infrastructuring public history: when participation deals with the past, In: Participatory Design Conference 2024, doi:10.1145/3666094.3666106
  • Jane Fedorowicz, Steve Sawyer, Arthur Tomasino (2018): Governance Configurations for Inter-Organizational Coordination: A Study of Public Safety Networks, In: Journal of Information Technology 4(33), doi:10.1057/s41265-018-0056-z
  • George Kandathil, Erica L. Wagner (2017): Negotiating Absent Practices and Dormant Features, In: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3025453.3026039
  • Jens Petter Johansen, Petter Grytten Almklov, Tomas Moe Skjølsvold (2021): From practice to policy — exploring the travel and transformation of energy savings calculations and its implications for future energy transitions, In: Energy Efficiency 6(14), doi:10.1007/s12053-021-09966-9
  • Alexander Peine, Louis Neven (2020): The co-constitution of ageing and technology – a model and agenda, In: Ageing and Society 12(41), doi:10.1017/s0144686x20000641
  • Eric Monteiro, Neil Pollock, Ole Hanseth, Robin Williams (2012): From Artefacts to Infrastructures, In: Computer Supported Cooperative Work (CSCW) 4-6(22), doi:10.1007/s10606-012-9167-1
Please note: Providing information about citations is only possible thanks to to the open metadata APIs provided by crossref.org and opencitations.net. These lists may be incomplete due to unavailable citation data.source: opencitations.net, crossref.org