(Re)Configuring Hybrid Meetings: Moving from User-Centered Design to Meeting-Centered Design

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dc.contributor.authorSaatçi, Banu
dc.contributor.authorAkyüz, Kaya
dc.contributor.authorRintel, Sean
dc.contributor.authorKlokmose, Clemens Nylandsted
dc.date.accessioned2021-05-13T06:51:14Z
dc.date.available2021-05-13T06:51:14Z
dc.date.issued2020
dc.description.abstractDespite sophisticated technologies for representational fidelity in hybrid meetings, in which co-located and remote participants collaborate via video or audio, meetings are still often disrupted by practical problems with trying to include remote participants. In this paper, we use micro-analysis of three disruptive moments in a hybrid meeting from a global software company to unpack blended technological and conversational practices of inclusion and exclusion. We argue that designing truly valuable experiences for hybrid meetings requires moving from the traditional, essentialist, and perception-obsessed user-centered design approach to a phenomenological approach to the needs of meetings themselves. We employ the metaphor of ‘configuring the meeting’ to propose that complex ecologies of people, technology, spatial, and institutional organization must be made relevant in the process of design.en
dc.identifier.doi10.1007/s10606-020-09385-x
dc.identifier.pissn0925-9724
dc.identifier.urihttps://dl.eusset.eu/handle/20.500.12015/4155
dc.language.isoen
dc.publisherSpringer, London
dc.relation.ispartofComputer Supported Cooperative Work, Vol. 29
dc.relation.ispartofseriesECSCW
dc.subjectConfiguration
dc.subjectConversation analysis
dc.subjectHybrid meetings
dc.subjectMicro-analysis
dc.subjectUser-centered design
dc.title(Re)Configuring Hybrid Meetings: Moving from User-Centered Design to Meeting-Centered Designen
dc.typeText/Journal Article
gi.conference.date7-11 June 2021
gi.conference.locationZurich, Switzerland
gi.conference.sessiontitleFull Papers
gi.tagbestpaper
mci.conference.reviewfull

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