What Are You Working On? Status Message Q&A in an Enterprise SNS
| dc.contributor.author | Thom, Jennifer | |
| dc.contributor.author | Helsley, Sandra Yuen | |
| dc.contributor.author | Matthews, Tara L. | |
| dc.contributor.author | Daly, Elizabeth M. | |
| dc.contributor.author | Millen, David R. | |
| dc.date.accessioned | 2017-04-15T11:43:40Z | |
| dc.date.available | 2017-04-15T11:43:40Z | |
| dc.date.issued | 2011 | |
| dc.description.abstract | Social networking services (SNS) have been deployed within enterprises to encourage informal social interactions and information sharing. As such, users have turned to the status message functionality in a SNS for social information seeking by employing it as a medium for question asking. In this paper, we present the results of a qualitative study observing emergent question and answer (Q&A) behaviors in an enterprise SNS and then describe user motivations in employing this medium for social information seeking. We report data describing the types and topics of questions asked within the workplace and the prevalence of questions and responses within this system. Results suggest that users choose status message Q&A for non-urgent information seeking needs and perceive question asking as a way to elicit social support from their professional networks. | |
| dc.identifier.doi | 10.1007/978-0-85729-913-0_17 | |
| dc.identifier.isbn | 978-0-85729-913-0 | |
| dc.language.iso | en | |
| dc.publisher | Springer, London | |
| dc.relation.ispartof | ECSCW 2011: Proceedings of the 12th European Conference on Computer Supported Cooperative Work | |
| dc.relation.ispartofseries | ECSCW | |
| dc.title | What Are You Working On? Status Message Q&A in an Enterprise SNS | |
| dc.type | Text | |
| gi.citation.endPage | 332 | |
| gi.citation.startPage | 313 | |
| gi.citations.count | 7 | |
| gi.citations.element | Christoph Rensing, Irina Diaconita (2014): A Q&A System Considering Employees' Willingness to Help Colleagues and to Look for Help in Different Workplace-Related Situations: An Analysis in the Automotive Sector, In: 2014 IEEE 14th International Conference on Advanced Learning Technologies, doi:10.1109/icalt.2014.204 | |
| gi.citations.element | Nicole B Ellison, Rebecca Gray, Cliff Lampe, Andrew T Fiore (2014): Social capital and resource requests on Facebook, In: New Media & Society 7(16), doi:10.1177/1461444814543998 | |
| gi.citations.element | Janine Hacker (2017): Enterprise Social Networks: Platforms for Enabling and Understanding Knowledge Work?, In: Knowledge Management and Organizational Learning, doi:10.1007/978-3-319-45133-6_2 | |
| gi.citations.element | Svetlana Yarosh, Tara Matthews, Michelle Zhou, Kate Ehrlich (2013): I need someone to help!, In: Proceedings of the 2013 conference on Computer supported cooperative work, doi:10.1145/2441776.2441931 | |
| gi.citations.element | Svetlana Yarosh, Tara Matthews, Michelle Zhou (2012): Asking the right person, In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, doi:10.1145/2207676.2208382 | |
| gi.citations.element | Andrea Forte, Michael Dickard, Rachel Magee, Denise E. Agosto (2014): What do teens ask their online social networks?, In: Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing, doi:10.1145/2531602.2531723 | |
| gi.citations.element | Janine Viol Hacker, Alexander Piazza, Trevor Kelley (2017): Do You Write What You Are in Business Communications? Deriving Psychometrics from Enterprise Social Networks, In: Lecture Notes in Business Information Processing, doi:10.1007/978-3-319-52464-1_16 | |
| gi.conference.date | 24-28 September 2011 | |
| gi.conference.location | Aarhus Denmark | |
| gi.conference.sessiontitle | Full Papers |