Language Proficiency Matters in Group Chat: Supporting Cross-Cultural Communication Processes

Abstract

Cross-cultural group chat is an important communication method in organizational and educational settings. Studies have shown that communication problems exist persistently due to non-native and native speakers' unmatched levels of language proficiency. Realizing the profound problem and increasing need for better communication from the real world, in my dissertation I am studying the communication processes associated of cross-cultural group chat and explore possible tools to assist both non-native and native speakers to communicate better.