Journal Article

Work-arounds and Boundary Crossing in a High Tech Optronics Company: The Role of Co-operative Workflow Technologies

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Date

2000, 2000

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Volume Title

Source

Computer Supported Cooperative Work (CSCW): Vol. 9, No. 3-4

Publisher

Springer

Abstract

This study examines how some employeescoped with the exceptions that they encountered withtheir on-going use of a co-operative workflowtechnology in an optronics company. By drawing on thecase material, this paper will indicate thatapproaches which view work as being capable of beingplanned and managed through the formal authority ofthe hierarchy are insufficient. Instead, this paperwill suggest that exception handling, work-arounds andimprovisation are more characteristic of humanactivity. Computer supported co-operative work will beconceptualised as being embedded in a dynamicrelationship between the context it is situatedwithin, and the actors that engage in it. Theprinciples underlying ethnography have informed theresearch approach.

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Hayes, Niall (2000): Work-arounds and Boundary Crossing in a High Tech Optronics Company: The Role of Co-operative Workflow Technologies. Computer Supported Cooperative Work (CSCW): Vol. 9, No. 3-4. DOI: 10.1023/A:1008795025075. Springer. PISSN: 1573-7551. pp. 435-455

Keywords

collaborative workflow technology, CSCW, ethnography, exception handling, improvisation, interpretive study, work-arounds

Citation

DOI

10.1023/A:1008795025075

URI

URI

http://dx.doi.org/10.1023/A:1008795025075
 https://dl.eusset.eu/handle/20.500.12015/3568

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JCSCW Vol. 09 (2000)

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Referenced By

Number of citations to item: 15

  • Weili Kou, Peng Gong, Kai Cai, Jing Wang (2008): Workflow exception handling system application in hierarchical modeling, In: 2008 12th International Conference on Computer Supported Cooperative Work in Design, doi:10.1109/cscwd.2008.4537062
  • Cristina Chisalita, Mari Carmen Puerta Melguizo, Johan F. Hoorn, Gerrit C. van der Veer, Evelien Kok (2005): Cultural differences in user groups: a multi-angle understanding of IT use in large organizations, In: Cognition, Technology & Work 2(7), doi:10.1007/s10111-005-0175-5
  • Zhenbin Yang, Boon-Yuen Ng, Atreyi Kankanhalli, James Wei Luen Yip (2012): Workarounds in the use of IS in healthcare: A case study of an electronic medication administration system, In: International Journal of Human-Computer Studies 1(70), doi:10.1016/j.ijhcs.2011.08.002
  • Sarah Collins Rossetti, Po-Yin Yen, Patricia C. Dykes, Kumiko Schnock, Kenrick Cato (2019): Reengineering Approaches for Learning Health Systems: Applications in Nursing Research to Learn from Safety Information Gaps and Workarounds to Overcome Electronic Health Record Silos, In: Health Informatics, doi:10.1007/978-3-030-16916-9_8
  • Patricia M. Kluckner, Roland Buchner, Astrid Weiss, Manfred Tscheligi (2013): Collaborative reporting tools: An analysis of maintainance activites in a semiconductor factory, In: 2013 International Conference on Collaboration Technologies and Systems (CTS), doi:10.1109/cts.2013.6567278
  • Bijan Azad, Nelson King (2008): Enacting computer workaround practices within a medication dispensing system, In: European Journal of Information Systems 3(17), doi:10.1057/ejis.2008.14
  • Niall Hayes (2012): Information Technology and the Possibilities for Knowledge Sharing, In: Handbook of Organizational Learning and Knowledge Management, doi:10.1002/9781119207245.ch5
  • Lisa A. Petrides, Sara I. McClelland, Thad R. Nodine (2004): Costs and benefits of the workaround: inventive solution or costly alternative, In: International Journal of Educational Management 2(18), doi:10.1108/09513540410522234
  • Pedro Antunes, Hernâni Mourão (2011): Resilient Business Process Management: Framework and services, In: Expert Systems with Applications 2(38), doi:10.1016/j.eswa.2010.05.017
  • Frank Frößler, Boriana Rukanova, Stefan Klein, Allen Higgins, Yao-Hua Tan, Séamas Kelly (2018): The First (Beer) Living Lab: Learning to Sustain Network Collaboration for Digital Innovation, In: Progress in IS, doi:10.1007/978-3-319-94487-6_11
  • Patricia M. Kluckner, Roland Buchner, Astrid Weiss, Manfred Tscheligi (2012): Repair now, In: Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work Companion, doi:10.1145/2141512.2141563
  • Niall Hayes (2001): Boundless and bounded interactions in the knowledge work process: the role of groupware technologies, In: Information and Organization 2(11), doi:10.1016/s1471-7727(00)00002-6
  • Gloria Ser, Ann Robertson, Aziz Sheikh (2014): A Qualitative Exploration of Workarounds Related to the Implementation of National Electronic Health Records in Early Adopter Mental Health Hospitals, In: PLoS ONE 1(9), doi:10.1371/journal.pone.0077669
  • Pedro Antunes (2011): BPM and Exception Handling: Focus on Organizational Resilience, In: IEEE Transactions on Systems, Man, and Cybernetics, Part C (Applications and Reviews) 3(41), doi:10.1109/tsmcc.2010.2062504
  • N Hayes, G Walsham (2001): Participation in groupware-mediated communities of practice: a socio-political analysis of knowledge working, In: Information and Organization 4(11), doi:10.1016/s1471-7727(01)00005-7
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