Supporting the Appropriation of ERP Systems in SMEs: A Practice-centred Approach

Abstract

Enterprise resource planning (ERP) systems are pivotal in industrial settings, yet often underutilised due to users’ inadequate training and understanding. Previous research has shown that this is to a certain extent due to current implementation practices of such systems, which focus on the go-live moment, rather on their continuous use afterwards. This research aims to address this gap by examining the ERPs appropriation process and designing practice-centred systems to facilitate their integration into work practices through facilitated training in SMEs. Drawing on a CSCW and business informatics perspective, this research seeks to bridge a clear gap in the literature through a practice-centred approach.