Journal Article

The Automation of the Taxi Industry – Taxi Drivers’ Expectations and Attitudes Towards the Future of their Work

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Springer

Abstract

Advoc ates of autonomous driving predict that the occupation of taxi driver could be made obsolete by shared autonomous vehicles (SAV) in the long term. Conducting interviews with German taxi drivers, we investigate how they perceive the changes caused by advancing automation for the future of their business. Our study contributes insights into how the work of taxi drivers could change given the advent of autonomous driving: While the task of driving could be taken over by SAVs for standard trips, taxi drivers are certain that other areas of their work such as providing supplementary services and assistance to passengers would constitute a limit to such forms of automation, but probably involving a shifting role for the taxi drivers, one which focuses on the sociality of the work. Our findings illustrate how taxi drivers see the future of their work, suggesting design implications for tools that take various forms of assistance into account, and demonstrating how important it is to consider taxi drivers in the co-design of future taxis and SAV services.

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Pakusch, Christina; Boden, Alexander; Stein, Martin; Stevens, Gunnar (2021): The Automation of the Taxi Industry – Taxi Drivers’ Expectations and Attitudes Towards the Future of their Work. Computer Supported Cooperative Work (CSCW): Vol. 30, No. 4. DOI: 10.1007/s10606-021-09408-1. Springer. PISSN: 1573-7551. pp. 539-587

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Autonomous vehicles, E-hailing, Shared autonomous vehicles, Taxi app, Taxi driver, TNC

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Number of citations to item: 5

  • Marianne Kinnula, Netta Iivari, Leena Kuure, Tonja Molin-Juustila (2023): Educational Participatory Design in the Crossroads of Histories and Practices – Aiming for Digital Transformation in Language Pedagogy, In: Computer Supported Cooperative Work (CSCW) 4(32), doi:10.1007/s10606-023-09473-8
  • Kyriaki Noussia, Zuhal Gocmen, Maria Glynou (2023): Legal and Ethical Aspects of Autonomous Vehicles, In: The Regulation of Automated and Autonomous Transport, doi:10.1007/978-3-031-32356-0_10
  • Dalia Hafiz (2024): Human Acceptance of Autonomous Mobility: A Literature Review, In: 2024 2nd International Conference on Unmanned Vehicle Systems-Oman (UVS), doi:10.1109/uvs59630.2024.10467165
  • Albena Neschen (2023): How Digital Technology Shapes Self-Consciousness in Work Relationships? Reference to Hegel, In: Philosophy of Management 2(22), doi:10.1007/s40926-022-00225-0
  • Weng Li, Yasmin Jahan, Madoka Kawai, Yasuko Fukushima, Kana Kazawa, Michiko Moriyama (2022): Factors Affecting Employees Work Engagement in Small and Medium-Sized Enterprises, In: International Journal of Environmental Research and Public Health 17(19), doi:10.3390/ijerph191710702
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