Journal Article

Platformic Management, Boundary Resources for Gig Work, and Worker Autonomy

Thumbnail Image

Fulltext URI

Document type

Text/Journal Article

Additional Information

Date

2020, 2020

Authors

Journal Title

Journal ISSN

Volume Title

Source

Computer Supported Cooperative Work (CSCW): Vol. 29, No. 1-2

Publisher

Springer

Abstract

We advance the concept of platformic management, and the ways in which platforms help to structure project-based or “gig” work. We do so knowing that the popular press and a substantial number of the scholarly publications characterize the “rise of the gig economy” as advancing worker autonomy and flexibility, focusing attention to online digital labor platforms such as Uber and Amazon’s Mechanical Turk. Scholars have conceptualized the procedures of control exercised by these platforms as exerting “algorithmic management,” reflecting the use of extensive data collection to feed algorithms that structure work. In this paper, we broaden the attention to algorithmic management and gig-working control in two ways. First, we characterize the managerial functions of Upwork, an online platform that facilitates knowledge-intensive freelance labor - to advance discourse beyond ride-sharing and room-renting labor. Second, we advance the concept of platformic management as a means to convey a broader and sociotechnical premise of these platforms’ functions in structuring work. We draw on data collected from Upwork forum discussions, interviews with gig workers who use Upwork, and a walkthrough analysis of the Upwork platform to develop our analysis. Our findings lead us to articulate platformic management -- extending beyond algorithms -- and to present the platform as a “boundary resource” to illustrate the paradoxical affordances of Upwork and similar labor platforms. That is, the platform (1) enables the autonomy desired by gig workers, while (2) also serving as a means of control that helps maintain the viability of transactions and protects the platform from disintermediation.

Description

Jarrahi, Mohammad Hossein; Sutherland, Will; Nelson, Sarah Beth; Sawyer, Steve (2020): Platformic Management, Boundary Resources for Gig Work, and Worker Autonomy. Computer Supported Cooperative Work (CSCW): Vol. 29, No. 1-2. DOI: 10.1007/s10606-019-09368-7. Springer. PISSN: 1573-7551. pp. 153-189

Keywords

Algorithmic management, Autonomy paradox, Boundary resources, Gig work, Knowledge work, Platformic management, Sociotechnical systems, Upwork

Citation

DOI

10.1007/s10606-019-09368-7

URI

URI

http://dx.doi.org/10.1007/s10606-019-09368-7
 https://dl.eusset.eu/handle/20.500.12015/3721

Collections

JCSCW Vol. 29 (2020)

Endorsement

Review

Supplemented By

Referenced By

Number of citations to item: 104

  • Laura Lamers, Jeroen Meijerink, Giorgio Rettagliata (2024): Blinded by “algo economicus”: Reflecting on the assumptions of algorithmic management research to move forward, In: Human Resource Management 3(63), doi:10.1002/hrm.22204
  • Yannick Griep, Ivana Vranjes, Madelon M. L. van Hooff, Debby G. J. Beckers, Sabine A. E. Geurts (2021): Technology in the Workplace: Opportunities and Challenges, In: Flexible Working Practices and Approaches, doi:10.1007/978-3-030-74128-0_6
  • Yiran Duan, Jeff Hemsley, Rebecca Kelly (2022): Disrupting Design: A Multi‐level Technological Transition Study of Dribbble.com, In: Proceedings of the Association for Information Science and Technology 1(59), doi:10.1002/pra2.604
  • Lars Hornuf, Daniel Vrankar (2022): Hourly Wages in Crowdworking: A Meta-Analysis, In: Business & Information Systems Engineering 5(64), doi:10.1007/s12599-022-00769-5
  • Rachel Campagna, Jennifer Griffith (2023): When the gig isn’t up: The importance (and relevance) of trust on gig workers’ performance and commitment, In: Journal of Trust Research 2(13), doi:10.1080/21515581.2023.2215747
  • Jane Hsieh, Oluwatobi Adisa, Sachi Bafna, Haiyi Zhu (2023): Designing Individualized Policy and Technology Interventions to Improve Gig Work Conditions, In: Proceedings of the 2nd Annual Meeting of the Symposium on Human-Computer Interaction for Work, doi:10.1145/3596671.3598576
  • Laila Leite Carneiro, Giulia Tescari Medeiros, Irlan Souza de Araújo, Marian Assolin Abou Abbas (2023): Demandas e Recursos no Trabalho Mediado por Plataformas Digitais: Uma Revisão de Escopo da Literatura, In: Organizações & Sociedade 104(30), doi:10.1590/1984-92302023v30n0004pt
  • Yiran Duan, Charis Owuraku Asante-Agyei, Rebecca Kelly, Jeff Hemsley (2024): A Practice Theory Perspective on Dribbble and the Evolving Design Industry, In: Social Media + Society 1(10), doi:10.1177/20563051241228601
  • Claudia Marà, Lander Vermeerbergen, Valeria Pulignano, Karin Hannes (2024): Quality of working life in remote platform work: a systematic review of a fragmented field of research, In: Employee Relations: The International Journal 1(47), doi:10.1108/er-06-2023-0302
  • Karen Amissah, David Sarpong, Derrick Boakye, David John Carrington (2024): A meaning-making perspective on digital ridesharing platforms in underdeveloped markets, In: International Marketing Review 5(41), doi:10.1108/imr-08-2023-0193
  • Ioanna Lykourentzou, Federica Lucia Vinella, Faez Ahmed, Costas Papastathis, Konstantinos Papangelis, Vassilis-Javed Khan, Judith Masthoff (2022): Self-organization in online collaborative work settings, In: Collective Intelligence 1(1), doi:10.1177/26339137221078005
  • Federica Lucia Vinella, Jiayuan Hu, Ioanna Lykourentzou, Judith Masthoff (2022): Crowdsourcing Team Formation With Worker-Centered Modeling, In: Frontiers in Artificial Intelligence, doi:10.3389/frai.2022.818562
  • Mohammad Hossein Jarrahi, Gemma Newlands, Min Kyung Lee, Christine T. Wolf, Eliscia Kinder, Will Sutherland (2021): Algorithmic management in a work context, In: Big Data & Society 2(8), doi:10.1177/20539517211020332
  • Yotam Margalit, Shir Raviv (2024): When Your Boss is an Algorithm: The Effect of Algorithmic Management on Worker Performance, In: SSRN Electronic Journal, doi:10.2139/ssrn.4776355
  • Rick Sullivan, Alex Veen, Kai Riemer (2024): Furthering engaged algorithmic management research: Surfacing foundational positions through a hermeneutic literature analysis, In: Information and Organization 4(34), doi:10.1016/j.infoandorg.2024.100528
  • Soumya Vadavi, Jekka Chandrasekaran Sharmiladevi (2024): Analysing the evolution and patterns of the gig economy: a bibliometric examination of growth and trends, In: Cogent Business & Management 1(11), doi:10.1080/23311975.2024.2424480
  • Mahesh Subramony, Sven Kepes, Dana Yagil, Markus Groth, David Solnet (2023): The influence of technology on the future of work: Bibliometric review and directions for management scholarship, In: Group & Organization Management, doi:10.1177/10596011231212517
  • Habib Ullah Khan, Farhad Ali, Yazeed Yasin Ghadi, Shah Nazir, Inam Ullah, Heba G. Mohamed (2023): Human–Computer Interaction and Participation in Software Crowdsourcing, In: Electronics 4(12), doi:10.3390/electronics12040934
  • Maya A Kaneko, Caitlin Lustig, Daniela Rosner, Audrey Desjardins (2024): Care Layering: Complicating Design Patterns, In: Designing Interactive Systems Conference, doi:10.1145/3643834.3660740
  • Jane Hsieh, Yili Hong, Gordon Burtch, Haiyi Zhu (2022): A Little Too Personal: Effects of Standardization versus Personalization on Job Acquisition, Work Completion, and Revenue for Online Freelancers, In: CHI Conference on Human Factors in Computing Systems, doi:10.1145/3491102.3517546
  • Divinus Oppong-Tawiah, Xerxes Minocher, Farzam Boroomand, Jane Webster (2024): Meaningful Work as an Ethical Approach: Shaping the Next Generation of Organizational Gamification, In: Information Systems Frontiers, doi:10.1007/s10796-024-10478-x
  • Sara Milkes Espinosa, Carl Disalvo (2022): Trash Work Futures: A Design Fiction, In: 2022 Symposium on Human-Computer Interaction for Work, doi:10.1145/3533406.3533422
  • Caitlin Lustig, Maya A Kaneko, Meghna Gupta, Kavita Dattani, Audrey Desjardins, Daniela Rosner (2024): Porous by Design: How Childcare Platforms Impact Worker Personhood, Safety, and Connection, In: Designing Interactive Systems Conference, doi:10.1145/3643834.3661552
  • Marie Nilsen, Trond Kongsvik (2023): Health, Safety, and Well-Being in Platform-Mediated Work – A Job Demands and Resources Perspective, In: Safety Science, doi:10.1016/j.ssci.2023.106130
  • Debolina Dutta, Prem Mirchandani, Anasha Kannan Poyil (2021): The Emerging New Order: Exploring New Ways to Build an Internal Gig Employment System for IT/ITES Organizations, In: Beyond Human Resources - Research Paths Towards a New Understanding of Workforce Management Within Organizations, doi:10.5772/intechopen.96731
  • Ting Deng, Chunyong Tang, Ang Zhou, Yanzhao Lai (2024): How do algorithms influence platform workers’ behavior? Relationship between algorithmic autonomy support and platform workers’ stress and incivility, In: Chinese Management Studies 2(19), doi:10.1108/cms-08-2023-0372
  • Changyu Wang, Jianyu Chen, Pengxin Xie (2022): Observation or interaction? Impact mechanisms of gig platform monitoring on gig workers’ cognitive work engagement, In: International Journal of Information Management, doi:10.1016/j.ijinfomgt.2022.102548
  • Zifei Wang, Linjuan Rita Men (2024): Bridging Gaps in the Gig Economy: Strategic Communication and Employee-Organization Relationships, doi:10.2139/ssrn.5017741
  • Juan Carlos Alvarez de la Vega, Marta E. Cecchinato, John Rooksby, Joseph Newbold (2023): Understanding Platform Mediated Work-Life: A Diary Study with Gig Economy Freelancers, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(7), doi:10.1145/3579539
  • Alexandre Borba da Silveira, Gabriel Roberto Dellacasa Levrini, Myriam Ertz (2021): How Digital Platforms Materialize Sustainable Collaborative Consumption: A Brazilian and Canadian Bike-Sharing Case Study, In: Journal of International Consumer Marketing 1(34), doi:10.1080/08961530.2021.1907828
  • Juan Carlos Alvarez de la Vega, Marta E. Cecchinato, John Rooksby (2021): “Why lose control?” A Study of Freelancers’ Experiences with Gig Economy Platforms, In: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3411764.3445305
  • Jasmin Schreyer, Jan-Felix Schrape (2021): Plattformzentrierte Arbeitskoordination im kommerziellen und kooperativen Fahrradkurierwesen, In: Arbeit 4(30), doi:10.1515/arbeit-2021-0020
  • Meredith Dedema, Howard Rosenbaum (2024): Socio‐technical issues in the platform‐mediated gig economy: A systematic literature review: An Annual Review of Information Science and Technology (ARIST) paper, In: Journal of the Association for Information Science and Technology 3(75), doi:10.1002/asi.24868
  • Linda Huber, Casey Pierce (2023): Navigating the empty shell: the role of articulation work in platform structures, In: Journal of Computer-Mediated Communication 4(28), doi:10.1093/jcmc/zmad004
  • Weimo Li, Yaobin Lu, Peng Hu, Sumeet Gupta (2023): Work engagement of online car-hailing drivers: the effects of platforms' algorithmic management, In: Information Technology & People 3(37), doi:10.1108/itp-02-2022-0122
  • Sara Kingsley, Michael Six Silberman, Clara Wang, Robert Lambeth, Jiayin Zhi, Motahhare Eslami, Beibei Li, Jeffrey Bigham (2024): ‘Your Duties Are To Sweep A Floor Remotely’: Low Information Quality in Job Advertisements is a Barrier to Low-Income Job-Seekers’ Successful Use of Digital Platforms, In: Proceedings of the 3rd Annual Meeting of the Symposium on Human-Computer Interaction for Work, doi:10.1145/3663384.3663403
  • Stan Karanasios, Bonnie Nardi, Clay Spinuzzi, Julien Malaurent (2021): Moving forward with activity theory in a digital world, In: Mind, Culture, and Activity 3(28), doi:10.1080/10749039.2021.1914662
  • Noopur Raval, Simiran Lalvani (2022): The Moral Economy of Platform Work, In: Asiascape: Digital Asia 1-2(9), doi:10.1163/22142312-bja10031
  • Kalle Kusk, Midas Nouwens (2022): Platform-Mediated Food Delivery Work, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(6), doi:10.1145/3555645
  • Konstantinos Floros (2024): Rethinking algorithmic management in minor key: The case of housecleaning platform labour in Denmark, In: Platforms & Society, doi:10.1177/29768624241273468
  • Torstein Nesheim, Kristin Jesnes (2023): Exploring New Intermediaries in the Labour Market, In: Relations industrielles / Industrial Relations 4(77), doi:10.7202/1097691ar
  • Mohammad Hossein Jarrahi, Gemma Newlands, Brian Butler, Saiph Savage, Christoph Lutz, Michael Dunn, Steve Sawyer (2021): Flexible work and personal digital infrastructures, In: Communications of the ACM 7(64), doi:10.1145/3419405
  • Hoyêdo Nunes Lins (2022): Três experiências de inovação social em Santa Catarina, In: Blucher Engineering Proceedings, doi:10.5151/vi-enei-865
  • Rie Helene (Lindy) Hernandez, Qiurong Song, Yubo Kou, Xinning Gui (2024): "At the end of the day, I am accountable": Gig Workers' Self-Tracking for Multi-Dimensional Accountability Management, In: Proceedings of the CHI Conference on Human Factors in Computing Systems, doi:10.1145/3613904.3642151
  • H.r. SWAPNA, Geetika MADAAN, Amrinder SİNGH, Kıran SOOD, Simon GRIMA (2023): Factors Causing the Indian Information Technology Industry's Human Resource Management to Change to Gig Contracts, In: Sosyoekonomi 57(31), doi:10.17233/sosyoekonomi.2023.03.05
  • Keman Huang, Jilei Zhou, Shao Chen (2022): Being a Solo Endeavor or Team Worker in Crowdsourcing Contests? It is a Long-term Decision You Need to Make, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(6), doi:10.1145/3555595
  • Erran Carmel, Steve Sawyer (2020): The Five-Dimensional Space of the Futures of Work: A View to 2030, In: IFIP Advances in Information and Communication Technology, doi:10.1007/978-3-030-64697-4_22
  • Артём Владимирович Гаврилюк, Аньжань Чжао (2024): Алгоритмизация процессов управления в гиг-экономике, In: Public Administration. E-journal (Russia) 102, 2024, doi:10.55959/msu2070-1381-102-2024-168-182
  • Sarah E. Fox, Samantha Shorey, Esther Y. Kang, Dominique Montiel Valle, Estefania Rodriguez (2023): Patchwork: The Hidden, Human Labor of AI Integration within Essential Work, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(7), doi:10.1145/3579514
  • Kelvin Taylor, Pieter Van Dijk, Sharon Newnam, Dianne Sheppard (2023): Physical and psychological hazards in the gig economy system: A systematic review, In: Safety Science, doi:10.1016/j.ssci.2023.106234
  • Heiner Heiland (2021): Neither timeless, nor placeless: Control of food delivery gig work via place-based working time regimes, In: Human Relations 9(75), doi:10.1177/00187267211025283
  • Niilo Noponen, Polina Feshchenko, Tommi Auvinen, Vilma Luoma-aho, Pekka Abrahamsson (2023): Taylorism on steroids or enabling autonomy? A systematic review of algorithmic management, In: Management Review Quarterly 3(74), doi:10.1007/s11301-023-00345-5
  • Isabel Munoz, Steve Sawyer, Michael Dunn (2022): New futures of work or continued marginalization? The rise of online freelance work and digital platforms, In: 2022 Symposium on Human-Computer Interaction for Work, doi:10.1145/3533406.3533412
  • Maxim Shatkin (2021): Digital Transformation and the Evolution of the Platform Economy, In: Advances in Electronic Commerce, doi:10.4018/978-1-7998-7545-1.ch001
  • Taylor Gotfrid, Kelly Mack, Kathryn J Lum, Evelyn Yang, Jessica Hodgins, Scott E Hudson, Jennifer Mankoff (2021): Stitching Together the Experiences of Disabled Knitters, In: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3411764.3445521
  • Jacob McCartney, Jocelyn Alisa Lê (2024): Different systems, similar experiences: felt accountability in labor platforms and traditional organizations, In: The International Journal of Human Resource Management, doi:10.1080/09585192.2024.2361710
  • Hatim A. Rahman, Arvind Karunakaran, Lindsey D. Cameron (2024): Taming Platform Power: Taking Accountability into Account in the Management of Platforms, In: Academy of Management Annals 1(18), doi:10.5465/annals.2022.0090
  • Joanna Unterschütz (2022): Abandon Hope All Ye Who (Press) Enter Here. Collective Rights of Platform Workers: An Illusion or Hope?, In: Defining and Protecting Autonomous Work, doi:10.1007/978-3-031-06397-8_8
  • Aaron Shapiro (2020): Dynamic exploits: calculative asymmetries in the on‐demand economy, In: New Technology, Work and Employment 2(35), doi:10.1111/ntwe.12160
  • Godofredo Ramizo (2021): Platform playbook: a typology of consumer strategies against algorithmic control in digital platforms, In: Information, Communication & Society 13(25), doi:10.1080/1369118x.2021.1897151
  • Linzi Zhang, Jie Yang, Yiming Zhang, Guohu Xu (2023): Gig worker’s perceived algorithmic management, stress appraisal, and destructive deviant behavior, In: PLOS ONE 11(18), doi:10.1371/journal.pone.0294074
  • Juan Carlos Alvarez de la Vega, Marta E. Cecchinato, John Rooksby (2022): Design Opportunities for Freelancing Platforms: Online Freelancers’ Views on a Worker-Centred Design Fiction, In: 2022 Symposium on Human-Computer Interaction for Work, doi:10.1145/3533406.3533410
  • Xuedong Liang, Wanting Fu, Peng Luo, Yanda Huo (2024): Challenge or Hindrance? The Dual Impact of Algorithmic Control on Gig Workers’ Prosocial Service Behaviors, In: Behavioral Sciences 6(14), doi:10.3390/bs14060497
  • Lisa Gussek, Manuel Wiesche (2023): IT Professionals in the Gig Economy, In: Business & Information Systems Engineering 5(65), doi:10.1007/s12599-023-00812-z
  • Denis Strebkov (2023): Self-presentation and Success on Digital Platforms by the Example of Construction and Repair Workers, In: Sociological Journal 3(29), doi:10.19181/socjour.2023.29.3.4
  • Felix Diefenhardt (2021): Entrepreneurs of the Profile: The Labor of Reputation on Upwork, In: SSRN Electronic Journal, doi:10.2139/ssrn.4134653
  • Xiaomin Shi, Jizu Li (2023): Key factors for instant logistics platforms to attract and retain couriers: An analysis based on online comments, In: Research in Transportation Business & Management, doi:10.1016/j.rtbm.2023.101031
  • Lisa Gussek, Manuel Wiesche (2024): Understanding the careers of freelancers on digital labor platforms: The case of IT work, In: Information Systems Journal 5(34), doi:10.1111/isj.12509
  • Angtyasti Jiwasiddi, Daniel Schlagwein, Michael Cahalane, Dubravka Cecez‐Kecmanovic, Carmen Leong, Peter Ractham (2024): Digital nomadism as a new part of the visitor economy: The case of the “digital nomad capital”<scp>Chiang Mai, Thailand</scp>, In: Information Systems Journal 5(34), doi:10.1111/isj.12496
  • Zheng Yao, Silas Weden, Lea Emerlyn, Haiyi Zhu, Robert E. Kraut (2021): Together But Alone: Atomization and Peer Support among Gig Workers, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(5), doi:10.1145/3479535
  • Michael Dunn, Isabel Munoz, Steve Sawyer (2021): Gender Differences and Lost Flexibility in Online Freelancing During the COVID-19 Pandemic, In: Frontiers in Sociology, doi:10.3389/fsoc.2021.738024
  • Pedro Monteiro, Davide Nicolini, Ingrid Erickson, Lisa E. Cohen, Gina Dokko, Greetje F. Corporaal, Arvind Karunakaran, Beth A. Bechky, Siobhan O’Mahony (2024): Beyond the Buzz: Scholarly Approaches to the Study of Work, In: Journal of Management Inquiry 1(34), doi:10.1177/10564926241261259
  • Alexandre Borba Da Silveira, Norberto Hoppen, Patricia Kinast De Camillis (2021): Flattening Relations in the Sharing Economy, In: Advances in Electronic Commerce, doi:10.4018/978-1-7998-7545-1.ch002
  • Attila Bruni, Francesco Miele, Daniel Pittino, Lia Tirabeni (2021): The intricacies of power relations and digital technologies in organizational processes, In: STUDI ORGANIZZATIVI 1, doi:10.3280/so2021-001001
  • Jane Hsieh, Miranda Karger, Lucas Zagal, Haiyi Zhu (2023): Co-Designing Alternatives for the Future of Gig Worker Well-Being, In: Proceedings of the 2023 ACM Designing Interactive Systems Conference, doi:10.1145/3563657.3595982
  • Laura Lascău, Duncan P. Brumby, Sandy J. J. Gould, Anna L. Cox (2024): “Sometimes It’s Like Putting the Track in Front of the Rushing Train”: Having to Be ‘On Call’ for Work Limits the Temporal Flexibility of Crowdworkers, In: ACM Transactions on Computer-Human Interaction 2(31), doi:10.1145/3635145
  • Markus Langer, Richard N. Landers (2021): The future of artificial intelligence at work: A review on effects of decision automation and augmentation on workers targeted by algorithms and third-party observers, In: Computers in Human Behavior, doi:10.1016/j.chb.2021.106878
  • Eureka Foong, Joy O. Kim, Mira Dontcheva, Elizabeth M. Gerber (2021): CrowdFolio, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(5), doi:10.1145/3449096
  • Pham Thanh Huu (2023): Impact of employee digital competence on the relationship between digital autonomy and innovative work behavior: a systematic review, In: Artificial Intelligence Review 12(56), doi:10.1007/s10462-023-10492-6
  • Pyeonghwa Kim, Steve Sawyer (2023): Many Futures of Work and Skill: Heterogeneity in Skill Building Experiences on Digital Labor Platforms, In: Proceedings of the 2nd Annual Meeting of the Symposium on Human-Computer Interaction for Work, doi:10.1145/3596671.3597655
  • Shruti Sannon, Billie Sun, Dan Cosley (2022): Privacy, Surveillance, and Power in the Gig Economy, In: CHI Conference on Human Factors in Computing Systems, doi:10.1145/3491102.3502083
  • Matthias Klumpp, Vera Hagemann, Caroline Ruiner, Marc Hesenius (2023): Gestaltung der digitalen Transformation in Dienstleistungskontexten, In: Forum Dienstleistungsmanagement, doi:10.1007/978-3-658-41813-7_16
  • James Duggan, Ronan Carbery, Anthony McDonnell, Ultan Sherman (2023): Algorithmic <scp>HRM</scp> control in the gig economy: The app‐worker perspective, In: Human Resource Management 6(62), doi:10.1002/hrm.22168
  • Ashley Braganza, Weifeng Chen, Ana Canhoto, Serap Sap (2021): Gigification, job engagement and satisfaction: the moderating role of AI enabled system automation in operations management, In: Production Planning &amp; Control 16(33), doi:10.1080/09537287.2021.1882692
  • Lindsey D. Cameron (2024): The Making of the “Good Bad” Job: How Algorithmic Management Manufactures Consent Through Constant and Confined Choices, In: Administrative Science Quarterly 2(69), doi:10.1177/00018392241236163
  • Dorothy Lee Blyth, Mohammad Hossein Jarrahi, Christoph Lutz, Gemma Newlands (2022): Self-branding strategies of online freelancers on Upwork, In: New Media &amp; Society 7(26), doi:10.1177/14614448221108960
  • Laila Leite Carneiro, Giulia Tescari Medeiros, Irlan Souza de Araújo, Marian Assolin Abou Abbas (2023): Demands and Resources in Work Mediated by Digital Platforms: A Scoping Review of the Literature, In: Organizações &amp; Sociedade 104(30), doi:10.1590/1984-92302023v30n0004en
  • Nastazja Potocka-Sionek, Antonio Aloisi (2024): The Spillover Effect of Algorithmic Management and How (Not) to Tame It, In: SSRN Electronic Journal, doi:10.2139/ssrn.4738680
  • Aarni Tuomi, Brana Jianu, Maartje Roelofsen, Mário Passos Ascenção (2023): Riding Against the Algorithm: Algorithmic Management in On-Demand Food Delivery, In: Springer Proceedings in Business and Economics, doi:10.1007/978-3-031-25752-0_3
  • Jasmin Schreyer (2021): Algorithmic management versus organising protest and co-determination? The case of Foodora/Lieferando in Germany, In: STUDI ORGANIZZATIVI 1, doi:10.3280/so2021-001005
  • Eureka Foong, Elizabeth Gerber (2021): Understanding Gender Differences in Pricing Strategies in Online Labor Marketplaces, In: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3411764.3445636
  • Markus Hertwig, Christian Papsdorf (2022): Online-Arbeitsmärkte im Spannungsfeld von Plattform und Community, In: KZfSS Kölner Zeitschrift für Soziologie und Sozialpsychologie S1(74), doi:10.1007/s11577-022-00829-4
  • Sophie Le Brocq, Emma Hughes, Rory Donnelly (2022): Sharing in the gig economy: from equitable work relations to exploitative HRM, In: Personnel Review 3(52), doi:10.1108/pr-04-2019-0219
  • Gengxin Sun (2023): Quantitative Analysis of Online Labor Platforms’ Algorithmic Management Influence on Psychological Health of Workers, In: International Journal of Environmental Research and Public Health 5(20), doi:10.3390/ijerph20054519
  • Sunghoon Kim, Violetta Khoreva, Vlad Vaiman (2024): Strategic Human Resource Management in the Era of Algorithmic Technologies: Key Insights and Future Research Agenda, In: Human Resource Management 2(64), doi:10.1002/hrm.22268
  • Greetje F. Corporaal, Vili Lehdonvirta (2024): Resolving disputes in mediated “gig” work: How marketplace structure influences the impartiality of dispute handling by labor market intermediaries, In: New Technology, Work and Employment, doi:10.1111/ntwe.12309
  • Zubair Nawaz, Mirza Nouman Ali Talib, Ahsan Abbas (2024): Gig workers as sustainable human resource: A study of freelancer value proposition and its impact on platform usage intentions, In: Human Systems Management, doi:10.3233/hsm-240049
  • Sofia Alexandra Cruz, Ana Gameiro (2023): Digital work platform: Understanding platforms, workers, clients in a service relation, In: Frontiers in Sociology, doi:10.3389/fsoc.2022.1075808
  • Maria Hameed Khan, Jannine Williams, Penny Williams, Robyn Mayes (2023): Caring in the Gig Economy: A Relational Perspective of Decent Work, In: Work, Employment and Society 4(38), doi:10.1177/09500170231173586
  • Sapna Taneja (2024): Understanding the Landscape of Gig Workers’ Well-Being: A Bibliometric Analysis, In: International Journal of Community Well-Being 4(7), doi:10.1007/s42413-024-00226-z
  • Chunyan Li, Chien-Liang Lin, Tachia Chin (2022): How Does the Paradoxical Leadership of Cross-Border e-Commerce (CBEC) Gig Workers Influence Chinese Company Performance: The Role of Psychological Well-Being, In: Sustainability 19(14), doi:10.3390/su141912307
  • Ping Sun, Julie Yujie Chen, Uma Rani (2021): From Flexible Labour to ‘Sticky Labour’: A Tracking Study of Workers in the Food-Delivery Platform Economy of China, In: Work, Employment and Society 2(37), doi:10.1177/09500170211021570
  • Francesca Bellesia, Elisa Mattarelli, Fabiola Bertolotti, Maurizio Sobrero (2024): Algorithmic Embeddedness and the ‘Gig’ Characteristics Model: Examining the Interplay between Technology and Work Design in Crowdwork, In: Journal of Management Studies, doi:10.1111/joms.13130
  • Denise J. Wilkins, Srihari Hulikal Muralidhar, Max Meijer, Laura Lascau, Siân Lindley (2022): Gigified Knowledge Work: Understanding Knowledge Gaps When Knowledge Work and On-Demand Work Intersect, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(6), doi:10.1145/3512940
Please note: Providing information about citations is only possible thanks to to the open metadata APIs provided by crossref.org and opencitations.net. These lists may be incomplete due to unavailable citation data.source: opencitations.net, crossref.org