How Different Stakeholders Make Use of Policies in an Ongoing Digital Archiving Project for Patient Records?

Abstract

While CSCW increasingly acknowledges the essential role of policies in technology adoption, more research should be conducted on their role in ongoing digital transformation projects. Current retrospective accounts lack information on how the actors interpret and mobilize policies to conduct such projects and achieve their agendas. Our study aims to take part in the effort to address this gap through a qualitative inquiry into an ongoing patient records digitization project within a general hospital service. We emphasize how each actor, from administrative staff to physicians, accounts for different policies to motivate their actions and decisions on the framework of this digitization project.