When Social Norms Fail

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dc.contributor.authorDym, Brianna
dc.contributor.authorFiesler, Casey
dc.date.accessioned2023-03-17T22:48:49Z
dc.date.available2023-03-17T22:48:49Z
dc.date.issued2020
dc.description.abstractWithin online communities, social norms that both set expectations for and regulate behavior can be critical to the overall welfare of the community--particularly in the context of the privacy and safety of its members. For communities where the cost of regulatory failure can be high, it is important to understand both the conditions under which norms might be effective, and when they might fail. As a case study, we consider transformative fandom, a creative community dedicated to reimagining existing media in subversive ways. Due to the vulnerability of many members, this community has strong, longstanding norms to keep its members safe. Through an interview study with 25 fandom participants, we investigate this complex array of implicit norms that have been largely effective over time, but have also begun to break down. Catalysts for these breakdowns include value tensions between sub-communities and an increasing presence of outsiders, though most prominently, we identify a disconnect between the norms the community needs to support and the design of the platforms they occupy.en
dc.identifier.doi10.1145/3323994.3369881
dc.identifier.urihttps://dl.eusset.eu/handle/20.500.12015/4538
dc.language.isoen
dc.publisherAssociation for Computing Machinery
dc.relation.ispartofCompanion Proceedings of the 2020 ACM International Conference on Supporting Group Work
dc.subjectsocial norms
dc.subjectfandom
dc.subjectsafety
dc.subjectonline communities
dc.subjectcollaborative work
dc.subjectprivacy
dc.titleWhen Social Norms Failen
dc.typeText/Conference Paper
gi.citation.startPage91–94
gi.conference.locationSanibel Island, Florida, USA

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