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Between chaos and routine: Boundary negotiating artifacts in collaboration

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2005

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ECSCW 2005: Proceedings of the Ninth European Conference on Computer-Supported Cooperative Work
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Springer, London

Abstract

Empirical studies of material artifacts in practice continue to be a rich source of theoretical concepts for CSCW. This paper explores the foundational concept of boundary objects and presents the results of a year-long ethnographic study of collaborative work. This research questions the assumption that artifacts exist necessarily within a web of standardized processes and that disorderly processes should be treated as “special cases”. I suggest that artifacts can serve to establish and destabilize protocols themselves and that artifacts can be used to push boundaries rather than merely sailing across them.

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Lee, Charlotte (2005): Between chaos and routine: Boundary negotiating artifacts in collaboration. ECSCW 2005: Proceedings of the Ninth European Conference on Computer-Supported Cooperative Work. DOI: 10.1007/1-4020-4023-7_20. Springer, London. ISBN: 978-1-4020-4023-8. pp. 387-406. Full Papers. Paris, France. 18–22 September 2005

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10.1007/1-4020-4023-7_20

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ECSCW 2005: Proceedings of the Ninth European Conference on Computer-Supported Cooperative Work

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Number of citations to item: 26

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  • Isto Huvila (2012): Authorship and Documentary Boundary Objects, In: 2012 45th Hawaii International Conference on System Sciences, doi:10.1109/hicss.2012.126
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  • Jérémie Poiroux, Nolwenn Maudet, Karl Pineau, Emeline Brulé, Aurélien Tabard (2023): Design Indirections, In: Computer Supported Cooperative Work (CSCW) 2(33), doi:10.1007/s10606-022-09459-y
  • Hariharan Subramonyam, Jane Im, Colleen Seifert, Eytan Adar (2022): Solving Separation-of-Concerns Problems in Collaborative Design of Human-AI Systems through Leaky Abstractions, In: CHI Conference on Human Factors in Computing Systems, doi:10.1145/3491102.3517537
  • EunJeong Cheon, Norman Makoto Su (2018): 'Staged for Living', In: Proceedings of the ACM on Human-Computer Interaction CSCW(2), doi:10.1145/3274305
  • Avinash Bhat, Austin Coursey, Grace Hu, Sixian Li, Nadia Nahar, Shurui Zhou, Christian Kästner, Jin L.C. Guo (2023): Aspirations and Practice of ML Model Documentation: Moving the Needle with Nudging and Traceability, In: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3544548.3581518
  • Daved van Stralen, Sean D. McKay, Thomas A.Mercer (2021): Disaster Series: The Abrupt NICU Evacuation – Disasters without a Plan, In: Neonatology Today 12(16), doi:10.51362/neonatology.today/202116121022
  • Ridley Jones, Cathrine F. Seidelin, Andrew B. Neang, Charlotte P. Lee (2023): Lessons Learned from a Comparative Study of Long-Term Action Research with Community Design of Infrastructural Systems, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(7), doi:10.1145/3579502
  • Gabriela Avram, Liam Bannon, John Bowers, Anne Sheehan, Daniel K. Sullivan (2009): Bridging, Patching and Keeping the Work Flowing: Defect Resolution in Distributed Software Development, In: Computer Supported Cooperative Work (CSCW) 5-6(18), doi:10.1007/s10606-009-9099-6
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  • Rachel D. Williams, Kalpana Shankar, Kristin R. Eschenfelder (2017): Two views of the data documentation initiative: Stakeholders, collaboration and metadata standards creation, In: Proceedings of the Association for Information Science and Technology 1(54), doi:10.1002/pra2.2017.14505401049
  • Wayne G. Lutters, Mark S. Ackerman (2006): Beyond Boundary Objects: Collaborative Reuse in Aircraft Technical Support, In: Computer Supported Cooperative Work (CSCW) 3(16), doi:10.1007/s10606-006-9036-x
  • Deirdre K. Mulligan, Joshua A. Kroll, Nitin Kohli, Richmond Y. Wong (2019): This Thing Called Fairness, In: Proceedings of the ACM on Human-Computer Interaction CSCW(3), doi:10.1145/3359221
  • Jiaojiao Fu, Yangfan Zhou, Xin Wang, Yi Guo (2025): Exploring the Feasibility and Challenges of Treating Follow-up Patients via a Mobile Platform in China, In: Proceedings of the ACM on Human-Computer Interaction 2(9), doi:10.1145/3710977
  • Daved van Stralen, Sean D. McKay, Thomas A. Mercer (2021): Disaster Series: Elements of a Disaster, In: Neonatology Today, doi:10.51362/neonatology.today/2021101610108115
  • Mika Yasuoka, Pernille Bjørn (2011): Difficulties in Establishing Local Language in Machine-Translated Mediated Communication, In: Lecture Notes in Business Information Processing, doi:10.1007/978-3-642-22766-0_6
  • Xianghua Ding, Yunan Chen, Zhaofei Ding, Yiwen Xu (2019): Boundary Negotiation for Patient-Provider Communication via WeChat in China, In: Proceedings of the ACM on Human-Computer Interaction CSCW(3), doi:10.1145/3359259
  • Milagros Miceli, Tianling Yang, Adriana Alvarado Garcia, Julian Posada, Sonja Mei Wang, Marc Pohl, Alex Hanna (2022): Documenting Data Production Processes, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(6), doi:10.1145/3555623
  • Daniela Vasco, Kate Thompson, Sakinah Alhadad, M. Zahid Juri (2024): Comparing the visual affordances of discrete time Markov chains and epistemic network analysis for analysing discourse connections, In: Frontiers in Education, doi:10.3389/feduc.2024.1401996
  • Mika Yasuoka, Pernille Bjorn (2011): Machine Translation Effect on Communication: What Makes It Difficult to Communicate through Machine Translation?, In: 2011 Second International Conference on Culture and Computing, doi:10.1109/culture-computing.2011.28
  • Carly Elizabeth Schall, Cameron McAlister (2019): Organizational Construction and Interdisciplinary Identity in a New Health Care Organization, In: Socius: Sociological Research for a Dynamic World, doi:10.1177/2378023119861258
  • Marisa Leavitt Cohn (2016): Convivial Decay, In: Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing, doi:10.1145/2818048.2820077
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