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Between chaos and routine: Boundary negotiating artifacts in collaboration

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2005

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ECSCW 2005: Proceedings of the Ninth European Conference on Computer-Supported Cooperative Work
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Springer, London

Abstract

Empirical studies of material artifacts in practice continue to be a rich source of theoretical concepts for CSCW. This paper explores the foundational concept of boundary objects and presents the results of a year-long ethnographic study of collaborative work. This research questions the assumption that artifacts exist necessarily within a web of standardized processes and that disorderly processes should be treated as “special cases”. I suggest that artifacts can serve to establish and destabilize protocols themselves and that artifacts can be used to push boundaries rather than merely sailing across them.

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Lee, Charlotte (2005): Between chaos and routine: Boundary negotiating artifacts in collaboration. ECSCW 2005: Proceedings of the Ninth European Conference on Computer-Supported Cooperative Work. DOI: 10.1007/1-4020-4023-7_20. Springer, London. ISBN: 978-1-4020-4023-8. pp. 387-406. Full Papers. Paris, France. 18–22 September 2005

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10.1007/1-4020-4023-7_20

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ECSCW 2005: Proceedings of the Ninth European Conference on Computer-Supported Cooperative Work