Chalk and Cheese: BPR and ethnomethodogically informed ethnography in CSCW

Recently a number of methodological approaches have been presented as proffering radical solutions to organisational change. This paper discusses one such approach, Business Process Re-engineering (BPR) and contrasts it with Ethnography, a method that has gained some prominence in CSCW. The paper suggests, using a number of empirical examples, that despite some superficial similarities, the two approaches differ markedly in their analytical purchase. In particular, ethnography's emphasis on understanding 'systems' within the situated context of the work setting rather than as an abstract model of process, has consequences for the successful identification and implementation of system re-design.

Randall, Dave; Rouncefield, Mark; Hughes, John A. (1995): Chalk and Cheese: BPR and ethnomethodogically informed ethnography in CSCW. ECSCW 1995: Proceedings of the Fourth European Conference on Computer Supported Cooperative Work. Kluwer Academic Publishers, Dordrecht, The Netherlands. ISBN: 978-94-011-0349-7. pp. 313-328. Full Papers. Stockholm, Sweden. 10–14 September 1995

Collections

ECSCW 1995: Proceedings of the Fourth European Conference on Computer Supported Cooperative Work

Full item page

Chalk and Cheese: BPR and ethnomethodogically informed ethnography in CSCW

Fulltext URI

Document type

Files

Additional Information

Date

Authors

Journal Title

Journal ISSN

Volume Title

Source

Publisher

Abstract

Description

Keywords

Citation

DOI

Tags

Collections