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Cooperation and cooperator modeling

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Springer

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In this text, we argue that user modeling and system modeling should be taken into account at the same time to allow cooperativity: they are two sides of a same interaction. We focus on interlocutor modeling (the human-human homonym of user modeling) and develop three situations where interlocutor modeling is crucial: when there is a need of transforming the beliefs of the cooperator (when there is a knowledge gap or a resistance), when the interpretation of the cooperator's communication act is ambiguous and relies on implicit meaning, and when there is a specific need need of anticipating the other's understanding (in risky or irreversible situations).

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Cahour, Beatrice; Salembier, Pascal (1996): Cooperation and cooperator modeling. Computer Supported Cooperative Work (CSCW): Vol. 5, No. 2-3. DOI: 10.1007/BF00133660. Springer. PISSN: 1573-7551. pp. 285-297

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Cooperation at work, interaction, mutual understanding, system model, user modeling

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